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Mr Green: [solved] Mr.Green delays my payout.

Topic created on 09th Jan. 2020 | Page: 1 of 3 | Answers: 25 | Views: 10,236
Sandra2383

[solved] Mr.Green delays my payout.

9th Jan. 2020, at 02:35 pm CET#1
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Hello all,

I hope that you can help me with my request.

A month ago today I wanted to cash out my win at Mr Green. My account was blocked and I had to verify what I did. On 31.12 I was then informed by email that I had to submit additional documents, which I also did. Then I heard nothing more from Mr.Green
By chance, I then found in the app of my MC Provider that a payment from Mr. Green to my MC on 06.01 was rejected by my provider.
I contacted my MC provider and I was told that each MC has its own IBAN that must be used for deposits.
I then contacted Mr. Green again and described the problem. I should then submit a confirmation of the MC provider from which it is clear that direct deposits are not allowed and the IBAN to the card must be used. No problem, I also submitted this to Mr Green. Since then I am again stalled and it seems to me as if Mr Green would deliberately delay the payout. From support I always get the same answer, please be patient. My patience is now really at the end.

Furthermore, according to the app, I should verify myself again. I feel really screwed and hope that you can help me. Thank you very much.

LG Sandra

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MarcT22186
Expert

[solved] Mr.Green delays my payout.

9th Jan. 2020, at 03:22 pm CET#2
1 Like

Liked this post: Avatar von Sandra2383 Sandra2383
Sandra2383 wrote on 09/01/2020 at 14:35: Hello everyone,

I hope that you can help me with my request.

A month ago today I wanted to withdraw my win at Mr Green. My account was blocked and I had to verify what I did. On 31.12 I was then informed by email that I had to submit additional documents, which I also did. Then I heard nothing more from Mr.Green
By chance, I then found in the app of my MC Provider that a payment from Mr. Green to my MC on 06.01 was rejected by my provider.
I contacted my MC provider and I was told that each MC has its own IBAN that must be used for deposits.
I then contacted Mr. Green again and described the problem. I should then submit a confirmation of the MC provider from which it is clear that direct deposits are not allowed and the IBAN to the card must be used. No problem, I also submitted this to Mr Green. Since then I am again stalled and it seems to me as if Mr Green would deliberately delay the payout. From support I always get the same answer, please be patient. My patience is now really at the end.

Furthermore, according to the app, I should verify myself again. I feel really screwed and hope that you can help me. Thank you very much.

LG Sandra

You can't make direct withdrawals to MasterCard in Germany.
You have to choose bank transfer as withdrawal method and enter the IBAN of your MC account

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Sandra2383

[solved] Mr.Green delays my payout.

9th Jan. 2020, at 03:31 pm CET#3
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I did not know that before. Have Mr Green then told the should use the IBAN of the MC. It was said that the payment and withdrawal method must be the same
Letter from the MC Provider is before them that direct payment does not work and should use the IBAN instead.

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Caro
Expert

[solved] Mr.Green delays my payout.

9th Jan. 2020, at 03:37 pm CET#4
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Hello Sandra2383 & Welcome to GambleJoe,
just forwarded your post to the Casino Manager at MrGreen

Also sent you a private message via Communicator

Kind regards Caro

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Sandra2383

[solved] Mr.Green delays my payout.

4th Feb. 2020, at 12:58 pm CET#5
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Unfortunately, still nothing has happened ... The support keeps requesting documents that have already been sent several times by email. In the meantime, I feel cheated and fooled.

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Sandra2383

[solved] Mr.Green delays my payout.

18th Mar. 2020, at 10:23 pm CET#6
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Unfortunately, there are no positive reports for me yet either.
My Verification has now been running since Dec. 2019
Really nothing has happened since then. I am still waiting for the payment of my win. On the part of Chat Support it is said that everything is in order, a day later I receive an email that documents are missing. However, I have provided the requested documents at least 3 - 6 times. I have the feeling that something is going wrong at Mr. Green at the moment...I am really disappointed about this procedure...I have not yet switched on MGA, I hoped that the problems would be solved. Unfortunately, this does not seem to be the case...

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Samiii

[solved] Mr.Green delays my payout.

17th May. 2020, at 08:50 pm CEST#7
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Hi Sandra, have you received your win in the meantime?
Greetings

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hannes

[solved] Mr.Green delays my payout.

4th Jun. 2020, at 05:04 pm CEST#8
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Hello,
unfortunately have exactly the same problem with Mr Green.
Since 12.05.2020 I have requested a withdrawal.
First came all the crap with proof of documents. IDs, etc. sent there.
Everything uploaded. Always put off and patience.
At 4000 € my patience is at the end!!!!

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Boris001
Visitor

[solved] Mr.Green delays my payout.

6th Jun. 2020, at 10:39 pm CEST#9
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hannes wrote on 04.06.2020 at 17:04: Hello,
unfortunately have exactly the same problem with Mr Green.
Since 12.05.2020 I have requested a payout.
First came all the crap with proof of documents. Sent down IDs etc.
Everything uploaded. Always put off and patience.
At 4000 € my patience is at the end!!!!

Hello Hannes have you already received your money?
Have the same problem also waiting for my win some tens of thousands.... Euro have already uploaded 6 times my documents and nothing happens... hand over next week everything to a lawyer... have all chat screenshoots and all emails that I have sent and of course also screenshoots and video of my win. ...
Hope you get your money.
lg

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hannes

[solved] Mr.Green delays my payout.

8th Jun. 2020, at 08:34 pm CEST#10
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Hello,

I still have not received my money.
Support had written last time:

Tanja (Mr Green)
05.06.2020, 09:35:10 MESZ
Hello Hannes
Thank you very much for sending your documents.

We are a little concerned regarding your statement that you accessed your father's account.
We want to make sure that you are fine and this was just a temporary situation.
Therefore, we would like to ask you to tell us if your gambling behavior
matches what you are able to spend.
We understand that this is very personal information, but since we take responsible gambling very seriously,
we ask that you provide a more detailed account of how this occurred.
The answer to these questions will not affect your payouts or your current player account balance in any way.

We look forward to hearing from you.

Kind regards

Tanja


Somewhere they are just trying to stall for time.

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