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Mr Green: [solved] Mr Green charges money from credit card 4 months after account suspension. (Page 2)

Topic created on 28th Aug. 2019 | Page: 2 of 3 | Answers: 22 | Views: 9,388
Anonym

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 10:52 pm CEST#11
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First of all, it's outrageous that the bank can't/won't help you. Who gave you this info? Someone from customer service? Have the team leader explain the incident. With credit card bookings, you can have it reversed if you can show that it was booked unjustifiably. This takes no longer than 20 seconds with a reasonable provider.

The burden of proof is on the person who made the charge

So, call the bank and get your money back. Very simple.

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Loewenmama

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 10:56 pm CEST#12
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Totoro wrote on 08/28/2019 10:52 pm: First of all, that's an outrage that the bank can't/won't help you. Who gave you this info? Someone from customer service? Have team leader give, explain incident. With credit card charges, you can have it reversed if you can show that it was unjustifiably charged. This takes no longer than 20 seconds with a reasonable provider.

The burden of proof is on the person who made the charge

So, call the bank and get the money back. Very simple

Yes, call the bank is unfortunately not so easy, n26 no longer has telephone support. The only way to contact the bank is the Live Chat, with which I had the pleasure 3 times today. I hope that by tomorrow someone from Mr Green will get back to me

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Marqes
Expert

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 11:02 pm CEST#13
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Have you ever had a win that was exactly the same amount as the one they charged?

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chriss1808
Experienced

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 11:10 pm CEST#14
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Marqes wrote on 08/28/2019 at 23:02: Have you ever had a win that was exactly the same amount as the one they debited?

according to the motto we get the money back, he is stupid anyway?

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Loewenmama

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 11:13 pm CEST#15
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Marqes wrote on 08/28/2019 at 23:02: Have you ever had a win that was exactly the same amount as the one they debited?

Nah, my highest win was just under 600, euros
The money was also not debited in one amount

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Begbie
Elite

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 11:46 pm CEST#16
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so either credit card abuse by third parties or failed transactions from the past.
but if the latter, Mr Green must have a mandate to collect.
if you are absolutely sure, dispute the charges and you will get the money back for now.
disadvantage is, the bank will check if the objection is justified. and if you are unlucky, they will ask you for a refund if it turns out that the objection was not justified.

everything is speculative. try to contact Mr Green until you are lucky enough to get a competent support staff member who will seriously look into the matter. there are not many of them, but not none either.

and one more Tip, change banks! N26 is not quite kosher. google N26 problems, fraud, etc..

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Anonym

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 11:51 pm CEST#17
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What does Mr Green say about this on 0800/7234935? Mon-Sun 11-20 hrs.

https://www.mrgreen.com/de/contact-us

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Loewenmama

[solved] Mr Green charges money from credit card 4 months after account...

29th Aug. 2019, at 11:19 am CEST#18
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Totoro wrote on 08/28/2019 23:51: What does Mr Green say about this on 0800/7234935? Mon-Sun 11am-8pm.

https://www.mrgreen.com/de/contact-us

Unfortunately, the number does not work. It comes the announcement that the subscriber does not accept calls, have found another number on the site, there comes the announcement that no employees are available, you should contact the chat with his concerns. This I have just done, the employee said the money is since yesterday on the way back to me. Somehow I do not trust the whole thing yet. Why my credit card was charged at all, he could not tell me. I also wrote an email to Mr Green. I am curious.

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Shirley1989
Rookie

[solved] Mr Green charges money from credit card 4 months after account...

29th Aug. 2019, at 11:26 am CEST#19
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unfortunately, N26's support has a really bad reputation. However, the money must be refunded to you. Either way, it's a really unusual story. Be sure to keep us posted.

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Loewenmama

[solved] Mr Green charges money from credit card 4 months after account...

30th Aug. 2019, at 02:50 pm CEST#20
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The money has not come back yet, the manager of Mr Green, had written me a message here. Have now sent him all personal information, I'm curious what comes out.

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