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Mr Green: [solved] Mr Green charges money from credit card 4 months after account suspension.

Topic created on 28th Aug. 2019 | Page: 1 of 3 | Answers: 22 | Views: 9,387
Loewenmama

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 09:12 pm CEST#1
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Hello,

I played for years at mr green before I decided to join mc Green xml-ph-0711@deepl.intern in April or early May 2019 due to the birth of my daughter . For me that was the end of the matter, until today. I looked today tomorrow in my n26 account and see suddenly a minus of nearly 1600, - euro. My account has never been in the red, and I don't have an overdraft facility. I immediately contacted customer service, this told me the mr green debited the amount. The bank would not help me and referred me to mr green . So off to the chat, explained the situation to the employee. He said that the finance department had blocked the money on my credit card. Why he did not know, he would within 2 hours by e-mail to me . He did not, of course, so again in the chat, I should wait until I get an e-mail, one would get in touch in any case. Since then I have heard nothing more. I do not know how they imagine this. Tomorrow comes my salary, this will be after compensation of the minus just enough for the rent.

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Kleinkariert
Expert

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 09:17 pm CEST#2
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How do they debit it? You should be able to get it back by direct debit.

And the bank won't help? I don't really think so. If the story is true, contact the MGA.

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Loewenmama

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 09:22 pm CEST#3
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I can send you the corresponding chat history with the bank and Mr Green as a screenshot. Believe me I can hardly believe it myself. N26 is a checking account and credit card in one. They charged it over the credit card I always used to Deposit there back then

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Kleinkariert
Expert

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 09:25 pm CEST#4
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Liked this post: Avatar von Solitaer Solitaer
Please don't send it to me but to e.g. Julian from the Gamblejoe team. They can ask the management directly.

In any case, do not send to normal users like me or here publicly, should be seen on it personal data are visible online for all and this is not always conducive.

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Falko
Icon

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 09:26 pm CEST#5
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Is that allowed at all, that casinos may withdraw money from someone's account or e-wallet? I thought until now always, that you can only Deposit in the casinos but that they can also get money from the account down I hear now for the first time.

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risolym
Rookie

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 09:27 pm CEST#6
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Loewenmama wrote on 08/28/2019 21:22: I can gladly send you the corresponding chat histories with the bank and Mr Green as a screenshot. Believe me I can hardly believe it myself. N26 is checking account and credit card in one. They charged it over the credit card I always used to Deposit there back in the day.

Very strange. Maybe there were some problems with previous payments afterwards, which is why Mr. Green has now debited? Be that as it may. A debit is really strange. However, you have the option at N26 to object to a credit card payment. This is done via a form. It is best to go to the Live Chat and have this sent to you by mail. The check takes a little while, but in your case, the money should be credited back to you without any problems.

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Loewenmama

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 09:44 pm CEST#7
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I have been playing for about 5 years and this has never happened to me. There have never been any problems with payments at Mr Green. All deposits were processed properly, I had checked directly today as the first thing. I just don't understand it, they can't just access my account

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Anonym

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 10:16 pm CEST#8
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Been playing at Mr Green for years and never had any problems. Funny story.

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Anonym

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 10:17 pm CEST#9
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What I don't understand:

When I Deposit with a credit card in the casino, I have to enter the three-digit security code as confirmation, which is usually written very small on the back of the credit card. This is the only way to initiate the payment.
So how can a casino independently debit what? Would only go if they have a direct debit mandate.
Or someone has unauthorized access to the credit card data.
Possibly there was also a previous chargeback when the casino account was canceled / closed and the chargeback has not gone through and was credited to the bank again.
Otherwise, it can not really be possible.

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Loewenmama

[solved] Mr Green charges money from credit card 4 months after account...

28th Aug. 2019, at 10:25 pm CEST#10
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As I said there were never any problems with the deposits. Never did a chargback or anything else either. Is there any way I can insert photos here? I have blacked out my personal data

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