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Mr Green: Renewed account verification not possible because customer account has been blocked.

Topic created on 03rd Mar. 2021 | Page: 1 of 1 | Answers: 5 | Views: 1,145
mangolo222

Renewed account verification not possible because customer account has been...

3rd Mar. 2021, at 12:35 pm CET#1
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Hello all,

i have been playing on MrGreen for almost a year, also verified my account last year and made deposits and withdrawals of several thousand € over the course of several months (had no problems).
Since the change to the slow 1€ spins I stopped playing for several months. Then yesterday out of boredom deposited 100€ and won 1300€
Now I requested the payout as usual - but today I get an email from support that I have to verify my account (why? I already did that successfully last year). So I thought, well, you just quickly upload the documents into my account again.

But now the catch - I can no longer log into my customer account (my account is locked). I can't reply to the email from support either, because it's the no-reply@mrgreen address. I can't use the LiveChat as a non logged in user either.
The help portal lists the id@mrgreen.de address for Verification issues, so I sent my documents there, BUT the email address does not seem to work, I always get an error message that my email could not be delivered (<id@mrgreen.de>... </id@mrgreen.de>User unknown).

What do I do now? I have no way to contact anyone

VG,

Mangolo

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CasinoReuber
Amateur

Renewed account verification not possible because customer account has been...

3rd Mar. 2021, at 01:36 pm CET#2
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Ever tried to send to id@mrgreen.com?
Otherwise try if support@mrgreen.com (alternatively ".de) works

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CasinoReuber
Amateur

Renewed account verification not possible because customer account has been...

3rd Mar. 2021, at 02:03 pm CET#3
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Addendum:
So webcare@mrgreen.com works in any case

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CasinoReuber
Amateur

Renewed account verification not possible because customer account has been...

3rd Mar. 2021, at 02:08 pm CET#4
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By the way, you can also use the Live Chat without logging in. To do this, open the "Helpcenter", click on any problem and then there should be a button with "Help?" at the bottom right, click on it and the chat opens.

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mangolo222

Renewed account verification not possible because customer account has been...

3rd Mar. 2021, at 02:46 pm CET#5
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Hi Reuber,

first of all thank you very much for your quick answer. I will try to send it to id@mrgreen.com. Is webcare@mrgreen.com the support address? I would write a normal email first, I don't want to send my documents to everyone

Regarding LiveChat, for me the chat opens but only the bot answers me - I don't have the possibility to select LiveChat like before.

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CasinoReuber
Amateur

Renewed account verification not possible because customer account has been...

3rd Mar. 2021, at 02:57 pm CET#6
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mangolo222 wrote on 03/03/2021 at 14:46: Hi Reuber,

first of all thank you very much for your quick reply. I'll try to send it to id@mrgreen.com. Is webcare@mrgreen.com the support address? I would write a normal email first, I don't want to send my documents to everyone

Regarding LiveChat, for me the chat opens but only the bot answers me - I don't have the possibility to select LiveChat like before.

Yes exactly, webcare@mrgreen.com is the support email address. No problem and good luck 👍

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