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Mr Green: Mrgreen refuses payment (Page 2)

Topic created on 13th Apr. 2019 | Page: 2 of 4 | Answers: 37 | Views: 8,685
Anonym

Mrgreen refuses payment

13th Apr. 2019, at 06:31 pm CEST#11
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i do not understand myself what this is supposed to first lure me with fast payouts and then something like this it is as I said about 215 euros I asked if they want to ruin their reputation for this small sum on it came an email nice and friendly that they will find a solution as soon as possible and that we have a time window of 10 days.for me this is all nonsense and stalling I can tell you at Videoslots I have never experienced something like this except the Verification took a long time but otherwise everything was always good Casumo does not do anything like this I will see what comes out even if they find something but I do not think because I have not violated the conditions, I hope at least that my deposited money comes to my Skrill account

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Knochen
Elite

Mrgreen refuses payment

13th Apr. 2019, at 06:32 pm CEST#12
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white33 wrote on 13.04.2019 at 18:31: I do not understand myself what that is supposed to first lure me with fast payouts and then something like this it is as I said about 215 euros I asked if they want to ruin their reputation for this small sum on it came an email nice and friendly that they will find a solution as soon as possible and that we have a time window of 10 days.for me this is all nonsense and stalling I can tell you at Videoslots I have never experienced something like this except the Verification took a long time but otherwise everything was always good Casumo does not do anything like this I'll see what comes out even if they find something but I do not think because I have not violated the conditions, I hope at least that my deposited money comes to my Skrill account

Just stay calm and wait. It's okay to annoy the support daily to make pressure. But bugging us all with the same message over and over again does not help much. So no one can help you

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Anonym

Mrgreen refuses payment

13th Apr. 2019, at 06:37 pm CEST#13
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one says that always so easily if one is not the person concerned but I have never experienced in all the years mrgreen is on the stock exchange can not afford such a thing, if you feel annoyed you need not answer yes.as I had already mentioned I am not the only one who complains here about this casino I have to say that I have always won at all times at this casino, obviously they do not like to see Dauergewinner
i play carefully and with caution

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Sunnyundflo
Top Member

Mrgreen refuses payment

13th Apr. 2019, at 07:02 pm CEST#14
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Post what the support has written please

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Anonym

Mrgreen refuses payment

13th Apr. 2019, at 07:05 pm CEST#15
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Jolanda (Mr Green)
Apr 13, 10:12 CEST
Hi Pascal,

Complaint case number: 875325

I hope you are having a pleasant day so far.

My name is Christopher and I would first like to thank you for your patience. I am sorry to hear that you would like to file a complaint based on your previous experience with Mr Green.

I am responsible for starting the review process on behalf of our players and I hope that we can provide you with a satisfactory resolution regarding your complaint as soon as possible. Part of my duties is to contact the responsible departments here at Mr Green to inform you of the appropriate decision.

I would like to assure you that I will do my best to help you and will of course keep you updated via email. If I need further information regarding your request, I will contact you personally
We have a window of 10 days to provide you with a solution. However, you can be sure that we will process your case as soon as possible.
I will write to you as soon as I have a solution or more information for you.

If you have any further questions or concerns, please feel free to write to me at any time, I would be happy to assist you further. I am usually available from Monday to Friday.

Christopher






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Anonym

Mrgreen refuses payment

13th Apr. 2019, at 07:06 pm CEST#16
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Leopold (Mr Green)
Apr 13, 12:48 CEST
Hi Pascal,

thank you for contacting Mr Green customer service today. We look forward to hearing from you.

As we have already mentioned several times, we too have to wait for a response from the specialist department before we can give you any further information. As already mentioned, we will get back to you via email without being asked.

I hope that this information will be helpful to you.

Mr Green offers 24 hour customer service for all players to assist you. Please do not hesitate to contact us by phone, e-mail or even come to the customer service chat. Our contact information can be found on the Mr Green website.

In the meantime, I hope you enjoy our online casino and have a pleasant day.

Leopold



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Anonym

Mrgreen refuses payment

13th Apr. 2019, at 07:08 pm CEST#17
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you can read a joke is that really

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Knochen
Elite

Mrgreen refuses payment

13th Apr. 2019, at 07:08 pm CEST#18
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The mails are from today. Just wait until Monday or Tuesday and then get back to me how it looks. You should just be able to bring a little patience

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Sunnyundflo
Top Member

Mrgreen refuses payment

13th Apr. 2019, at 07:13 pm CEST#19
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and where is the mail that tells you that your account has been blocked?

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Anonym

Mrgreen refuses payment

13th Apr. 2019, at 07:13 pm CEST#20
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this was not told to me by mail only in chat

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