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Mr Green: Mr.green problems account verification

Topic created on 05th Nov. 2019 | Page: 1 of 1 | Answers: 0 | Views: 2,158
Juanita89
Hello all,

So it's about the following I have on 30.10 made a Deposit at Mr Green from the account of my mother where I have a power of attorney so also own bank card with my name on it and also with her knowledge.the deposit I have made only from the account because of mine none of the payment method is supported.have then also won what and first 450 euros on my account can be paid out what was no problem with the rest I have then gambled further and finally had 10000 euros that I wanted to pay out to me.now I had to let my kontoverizieren then also sent all documents from my account.a day later came the email still need all documents from the account of my mother because the payout can only be made on the account from which has been paid ok then also sent the documents since then there was no more mail and none of mine was answered.today in Live Chat I was then told not missing account statement of the account and proof that it is a joint account.have sent them account statement and a confirmation of the bank that I have a power of attorney.how do you estimate that? can now retain everything? Oh and my could also directly blocked after I have requested the withdrawal.

Sorry for the long text

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