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Mr Green: Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

Topic created on 12th Aug. 2019 | Page: 1 of 1 | Answers: 8 | Views: 2,987
Gijoe

Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

12th Aug. 2019, at 10:24 pm CEST#1
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Moin,

I am very disappointed with mr.green and can advise every player against this site. After a Deposit 50€ and 100% bonus I won around 4000€ and wanted to withdraw 3500€ after I had cleared the bonus. A day later I get a message I would have violated the bonus conditions (too high stake). The money is not paid out. I was told when asked which stakes were too high. These were but all after the bonus was released!

So I asked again to send me my game history with the marked wrong stakes. With which Mr.green justifies the confiscation

The answer was that my request would be forwarded to a specialist department. They would then get back to me.

After 6 days there was no answer. And I again requested proof of the confiscation of my money.

Now another 7 days have passed and this time I have not received any feedback at all.

Moreover, every time I contacted them by e-mail, they had a different service representative.

For me, it looks like a clear consumer screw-up and stalling tactics!

What are my options now other than to take a lawyer?

Best regards

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Anonym

Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

13th Aug. 2019, at 12:26 am CEST#2
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0800/7234935 between 11 am and 8 pm. Good luck.

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Kleinkariert
Expert

Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

13th Aug. 2019, at 02:52 am CEST#3
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Write off jmd from Gambkejoe team

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Sancho

Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

13th Aug. 2019, at 06:36 am CEST#4
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You're scaring me at my regular casino. Never had any payout problems. Only with higher amounts from 2k has it always taken longer than with 200 euros amounts. The customer service has always been very good. Hopefully you get your hard earned money.

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Julian
Elite

Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

13th Aug. 2019, at 08:18 am CEST#5
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Hey Gijoe and welcome to the forum,

I have just contacted the management and will get back to you later via private message as soon as I get an answer.

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Anonym

Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

13th Aug. 2019, at 09:47 am CEST#6
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Sounds to me like a T&C violation ( 5€ max bet), have my money at Mr Green always get ( the next day in the account).

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Dutch78
Expert

Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

13th Aug. 2019, at 11:23 am CEST#7
1 Like

Liked this post: Anonym

Kleinkariert wrote on 08/13/2019 at 02:52: Write jmd offn Gambkejoe Team

That's pretty harsh stuff, why would he write off someone from the Gamblejoe team

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upola
Legend

Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

13th Aug. 2019, at 11:30 am CEST#8
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Dutch78 wrote on 08/13/2019 11:23 AM

That's pretty tough stuff, why would he write off someone on the Gamblejoe team





upola

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Kleinkariert
Expert

Mr.Green withdrawal confiscated, stalling tactics of customer service!!!!

13th Aug. 2019, at 03:10 pm CEST#9
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Dutch78 wrote on 08/13/2019 11:23 AM

That's pretty tough stuff, why would he write off someone on the Gamblejoe team


Sry I was out of my mind

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