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Mr Green: MrGreen blocks account without justification - "specialist department" does not get in touch... (Page 2)

Topic created on 04th Nov. 2019 | Page: 2 of 2 | Answers: 12 | Views: 7,159
GreyMatter

MrGreen blocks account without justification - "specialist...

5th Nov. 2019, at 03:14 pm CET#11
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Caro & the casino manager of Mr Green have contacted me, that the whole thing is currently being reviewed.

Thanks to Caro & Mr.Green for the help!

This post has been translated automatically

GreyMatter

MrGreen blocks account without justification - "specialist...

8th Nov. 2019, at 04:37 pm CET#12
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Brief update

On Tuesday a nice employee of Mr.Green wrote me an email with the following text

" we will get back to you today with more questions.

I am writing to you today on behalf of our payments department. May we kindly ask you to write us a brief explanation as to why you have recently deposited to your Mr Green account when there were still funds available and have not converted them into games? "

I then responded to the mail within an hour and described the facts.

I won 2.5k with a relatively small stake after 2-3 spins in a slot at Mr.Green.
Since I have often experienced that after "larger" wins no longer really runs much (superstition), I wanted to make a small Deposit at a casino where I also play more often and try my luck again.
The casino I wanted to deposit at is called Mrplay, so I entered "Mr" in my browser search bar and selected Mrgreen again instead of Mrplay. Still a bit "flashed" by my win, I deposited again 30€ at Mrgreen and noticed it only after entering the Neteller pin - then it was already too late. Have then implemented at Mrgreen still a few hundred euros / gambled and then requested a payout. Well since then as already described at the beginning account locked and communication rather tough

Since Tuesday, I am now waiting again for an answer from the "specialist department"
The support is always very friendly, although not really able to help me further, because they can always just say the department will get back to me. If something happens, I give feedback again.

This post has been translated automatically

GreyMatter

MrGreen blocks account without justification - "specialist...

8th Nov. 2019, at 07:50 pm CET#13
1 Like

Liked this post: Avatar von Fooaholic Fooaholic
Now everything went pretty fast. Account has been unlocked, and the first part of the credit I asked for last week has been paid out - the rest I will cash out now.


Thanks also to Caro and David from Mr Green for their help.

This post has been translated automatically

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