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Mr Green: MrGreen blocks account without justification - "specialist department" does not get in touch...

Topic created on 04th Nov. 2019 | Page: 1 of 2 | Answers: 12 | Views: 7,311
GreyMatter
Visitor

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 04:15 pm CET#10
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Moin guys

I deposited at MrGreen last week Thursday from time to time smaller amounts (20-25€ per transaction)

In the evening I won with the 2nd spin in a game 2,500 € and wanted to pay out part of it. Documents I have uploaded in the evening, and 2-3 hours later I got the message that everything would be ok, account successfully verified.
The next morning, Friday, I wanted to log into the account and received the following message " Game account locked. Contact customer service "

So I directly contacted the Live Chat and was told that the specialist department would be in touch shortly.
In the meantime, I also called the support hotline in Malta, and there I was told the same thing.
I have so far received neither a reason for the blocking of the account, nor do I know when the "specialist department" because reports - the support (one must note, very friendly) always writes the same, only a clear answer I do not receive.

Has anyone ever experienced something like this with MrGreen? With what I could read about MrGreen so far, they are actually quite exemplary, right?
Thanks in advance

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Westbest89
Rookie

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 04:32 pm CET#1
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Where are you from? My account at LeoVegas was blocked first without justification then on request I was told that the gambling law in Rhineland-Palatinate had changed and that my account is no longer accessible until further notice

If you have bad luck you will never see what of the money. I am sorry

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Anonym

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 04:34 pm CET#2
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Probably you are with a Hops over this magic limit and probably just had a little bad luck that now the SOW/SOF waiting for you. Could be, but doesn't have to be. Could also be a review of your gaming behavior. For Player protection, casinos are required to conduct closer inspections in the event of anomalies

It may p**s some people off that this is happening right now in the event of a win, but we only know what you give us in terms of information.

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GreyMatter
Visitor

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 04:36 pm CET#3
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Come from NRW, with other casinos in general never had problems.

SOW/SOF = Source of Funds?

So I deposited on the day possibly 100€, really nothing big.

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Westbest89
Rookie

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 04:47 pm CET#4
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Totoro wrote on 04/11/2019 at 16:34: You probably hopped over that magic line and were probably just a little unlucky that now the SOW/SOF is waiting for you. Could be, doesn't have to be. Could also be a review of your gaming behavior. For Player protection, casinos are required to conduct closer inspections in the event of anomalies

It may p**s some people off that this is happening right now in the event of a win, but we only know what you give us in terms of information.


Are you talking about me or the colleague?

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masstube
Experienced

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 04:54 pm CET#5
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My account at MrGreen was also closed with the reason that "MrGreen continues to develop and some accounts must be closed" this "is also not contestable and a decision from above".
Had hardly what on it fands but still amusing according to the motto we just close what we want

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Anonym

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 05:23 pm CET#6
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Liked this post: Avatar von GreyMatter GreyMatter
The fact that the account is closed by one or the other due to "entrepreneurial decisions" has relatively little to do with the topic of the TE. Maybe you should try to stay on topic now and then. Helps immensely. It is about an expected payout and the demand on the part of the casino. No more, no less.

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GreyMatter
Visitor

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 05:46 pm CET#7
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Totoro wrote on 04/11/2019 at 17:23: That of one or the other the account is closed due to "business decisions" has now relatively little to do with the topic of the TE. Maybe you should try to stay on topic every now and then. Helps immensely. It is about an expected payout and the demand on the part of the casino. No more, no less.

Thank you.


Well, I'll probably have to wait until a certain "specialist department" takes the time after a week to justify a blocking that I can't explain.

They can gladly block the account - after the money was paid out.

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GreyMatter
Visitor

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 06:23 pm CET#8
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The customer support now says that "internal verifications" are currently still running - and no time can be given

That can be fun

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Caro
Expert

MrGreen blocks account without justification - "specialist...

4th Nov. 2019, at 06:33 pm CET#9
1 Like

Liked this post: Avatar von GreyMatter GreyMatter
Hi GreyMatter, sent you a pn.

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