Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Mr Green: Mr Green has suspended my account

Topic created on 23rd Dec. 2021 | Page: 1 of 1 | Answers: 5 | Views: 3,984
Claudia

Mr Green has suspended my account

23rd Dec. 2021, at 09:08 am CET#1
0 Likes

Nobody has liked this post so far
Hello all,

I bab already read from several people on different sites that Mr Green blocks the player account at a slightly larger win, that is now also the case with me, maybe someone can help me.
On Sunday 19.12.21 I deposited 150 euros, with paysafe, but since my paysafe sometimes spins and did not work, (I just could not log in) I deposited it at my brother on his Paysafe account and then on my Mr Green account, and the first time since I play at Mr Green 9000 euros won and immediately requested a payout, all good until Tuesday at noon, suddenly I am ausgellogt and my account locked.I immediately contacted the Live Chat and was told that my account must be verified, which I have already done in September 2020.
I was asked for umpteen documents, including the receipts from Paysafe, account statement from the bank with URL visible and and and.I have everything sent to them, but in the chat I'm always told that the department is still checking that and by email I get no response, except every time that the photos are not made correctly and should make again.
Has vieleicht someone made the same experience or can help me???

Thanks

This post has been translated automatically

denyo123
Experienced

Mr Green has suspended my account

23rd Dec. 2021, at 01:00 pm CET#2
0 Likes

Nobody has liked this post so far
https://www.gamblejoe.com/forum/online-casinos/einzahlung-auszahlung/mrgreen-nach-grossen-gewinn-keine-auszahlung--161701/

Here is pretty much the same case. Also Mr Green and also 150€ deposit

This post has been translated automatically

Claudia

Mr Green has suspended my account

26th Dec. 2021, at 11:43 am CET#3
0 Likes

Nobody has liked this post so far
denyo123 wrote on 23/12/2021 at 13:00: https://www.gamblejoe.com/forum/online-casinos/einzahlung-auszahlung/mrgreen-nach-grossen-gewinn-keine-auszahlung--161701/

Here is pretty much the same case. Also Mr Green and also 150€ deposit

Thanks,
have read the post, the difference is, it was my money that I have deposited on the Paysafe of my brother, have that those of Mr Grenn also so in the explanation, what they wanted from me so explained.
Now only remains to wait.

This post has been translated automatically

Falke
Expert

Mr Green has suspended my account

26th Dec. 2021, at 01:50 pm CET#4
0 Likes

Nobody has liked this post so far
Claudia wrote on 12/26/2021 at 11:43 AM
Thanks,
have read the contribution, the difference is, it was my money that I have deposited on the Paysafe of my brother, have that those of Mr Grenn also so in the explanation, what they wanted from me so explained.
Now only remains to wait.


Why do you Deposit with a foreign account, where everyone knows by now that you then get problems with the payout?

Green has not blocked your account because you have won, but because you have used a foreign account

This post has been translated automatically

Claudia

Mr Green has suspended my account

26th Dec. 2021, at 02:36 pm CET#5
0 Likes

Nobody has liked this post so far
Falke wrote on 26.12.2021 at 13:50
Why do you Deposit with a foreign account, where everyone knows by now that you then get problems with the payout with it?

Green did not block your account because you won, but because you used a foreign account.

Yes, I know that by now, thank you!!!
I have not read all the small print.
We all make mistakes, right?
If I had been able to deposit through my paysafe account, I would not have used my brother's ha.

This post has been translated automatically

gamble1
Icon

Mr Green has suspended my account

26th Dec. 2021, at 06:53 pm CET#6
0 Likes

Nobody has liked this post so far
Claudia wrote on 26.12.2021 at 14:36
Yes,that I know by now too,thank you!!!
I didn't read all the small print.
We all make mistakes sometimes right?
Had I been able to Deposit through my paysafe account,I ha not used my brother's.

Sure everyone makes mistakes but for the future just remember in DE or better said the whole EU you have to use no matter what digital payments you make whether you buy cryptos or securities or precious metals or even just pay into a casino always and without exception payment methods that run on your own name!!!

Otherwise you get everywhere problems

This post has been translated automatically

Hot Topics27th Dec. 2024 at 05:52 am CET

Law
0
Online Casinos
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately