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Mr Green: Help Mrgreen payout

Topic created on 17th Aug. 2019 | Page: 1 of 1 | Answers: 7 | Views: 2,374
Paulus90

Help Mrgreen payout

17th Aug. 2019, at 10:08 pm CEST#1
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Hello I paid on 14ten, 3 x from quite fast in a row

148,50
99
And 150
Emails came money is on the way.
The next day
Another 100

Email received

I wait and wait two payouts come, look in my history

Missing two payouts although I received the email.

WHAT should I do, support hit me that it is so right and do not listen in the Live Chat she was rude, pronounces my first name and said I tell them last time that's all ok

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Kleinkariert
Expert

Help Mrgreen payout

18th Aug. 2019, at 01:06 am CEST#2
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If you have cashed out to your bank without Trustly, it may take 6 business days.

If not, your bank will contact you or there was an error. Therefore, wait 6 business days and then send a request by email.

If it should be on an E Wallet then I would write directly an email. Otherwise, I would first wait.

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Paulus90

Help Mrgreen payout

18th Aug. 2019, at 01:32 pm CEST#3
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Hello, wrote to them

Support says on the 14th a withdrawal was requested and on the 15th.
That's all they have.

I even have the mail confirmation that on the 14th I requested 3 withdrawal and on the 15th one

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Anonym

Help Mrgreen payout

18th Aug. 2019, at 05:34 pm CEST#4
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Always have my money in the account the next day at Mr Green. Call the hotline on Monday, the support is actually very competent (my experience).

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MrGreen

Help Mrgreen payout

21st Aug. 2019, at 04:51 pm CEST#5
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Hello Paul90,

thank you for your comment. I am sorry that you had a bad experience with MrGreen. Feel free to contact us again at the following email address to solve the problem!

kundendienst@mrgreen.com

Sincerely,

MrGreen Team

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Hatschie

Help Mrgreen payout

4th Nov. 2019, at 06:14 pm CET#6
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Good day to all,

after a long time I deposited 3 X50 euro at Mr Green, unfortunately with my father's account card.

Do you think they can refuse the payout? ... account statement from my father they wanted to have, and was also sent.

That the Mr Green Casino wanted to have new Dokomente is clear after a long time of not playing.

So I sent all the documents by mail to the support, which unfortunately dragged on with pauses and even more documents in the length of 2.5 to 3 weeks.

I phoned the öffteren with the support, and after 3 weeks they told me, all the papers are there and forwarded to the finance department, since then I am now waiting for an answer from the finance department... until now about 10 days.

I hope that I have this post here in the right category.

thanks in advance if anyone has tips on how I can still get my money.


With friendly greetings
The new here!

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Caro
Expert

Help Mrgreen payout

4th Nov. 2019, at 06:46 pm CET#7
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Hello Hatschi & welcome to our forum!

I have forwarded your post to the Casino Manager of MrGreen and hope to hear back soon. I will keep you informed via Communicator (private message).

Kind regards
Caro

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Hatschie

Help Mrgreen payout

4th Nov. 2019, at 07:25 pm CET#8
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oh many dear thanks Caro

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