Mr Green: Empty free spins promises from Mr Green
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Empty free spins promises from Mr Green
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Insa24
normally I clarify such matters directly with the customer service, but with Mr Green this is unfortunately completely pointless, because you always get only the usual standard phrases (delete cookies, etc.). Since it does not only concern me, I would like to make the matter public here:
It is offered by mail & SMS at irregular intervals (no) Deposit free spins, which you can supposedly activate with a click on the respective message.
The link then opens the corresponding slot, but the promised free spins are never available
The customer service is no help, free spins are not credited manually and you are turned away. Yesterday, another such offer came in via SMS & mail, in which 20 free spins on Nero's Fortune were advertised.
It is not clear from the terms of use whether the offer is only valid for depositors, or whether the free spins are limited, so that most players go empty anyway.
I had the same problem with deposit free spins a long time ago.
I would find it quite ridiculous for a reputable casino, if they want to achieve with empty promises that the player logs into his account, and for lack of free spins leave a deposit there. However, I rather assume a technical error, which has not yet been fixed at Mr Green.
Maybe you can find out something and give them a friendly rap on the knuckles
Greetings
Maximus_Winnus
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Empty free spins promises from Mr Green
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Empty free spins promises from Mr Green
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Both rewards in the account are "triggered" but just not usable.
When I wanted to clarify this two days ago in the chat I also got the insanely helpful tips like change browser, delete cookies/cache, update "flash" etc.. It took until he understood that all technical requirements are met, the spins do not come bluntly.
I was supposed to "wait".
Since I had yesterday also said mail with the Rich Wild Spins and these have also not been booked, I am in the chat and have asked what is going on. Without even mentioning it, came from him to pass on the facts whether the spins can be credited manually, I would be notified by mail.
The alternative would be to delete the account - not specifically because of the free spins, no. I used to play there a lot and with pleasure. But there are currently only four Deposit options - none of them is Trustly or Skrill, so for me no incentive to deposit anymore.
In addition, I have 8x an odds boost for sports betting in the account. Sports betting is no longer available for Germans since January....
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Empty free spins promises from Mr Green
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Get every now and then ne email from Mr.Green with alleged No-Dep. free spins which I can but never play because simply none are available ...
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Empty free spins promises from Mr Green
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Empty free spins promises from Mr Green
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Empty free spins promises from Mr Green
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Empty free spins promises from Mr Green
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Saftladen - quite honestly! Totally unsympathetic! The customer service is (as with most OCs) sometimes so, sometimes so. It really depends on who you catch. But, hey, the chat history of the TE is also times wonderful, or 🤭 maybe it is but everywhere so that the higher your activity / turnover is, the higher the qualification of the MA in support 😅
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