I am not a regular online casino player but play occasionally.
I deposited 30€ at Mr Green and received 15€ as a bonus.
When I played Book of Dead my win staggered to over 1400€!!! in total.
This money I wanted to cash out, because this had been of course once an absolute stroke of luck.
When I came to the payout, it unfortunately did not work, because I should convert by the bonus 525€, with 1400€ was for me also absolutely in order and so I played the 525€ also away, so that also in the later field the money of the Bonus money was shown as real money.
I had arrived at an amount of 1040€ in the final effect and have the withdrawal
First I had wanted to process it via bank transfer, but since I had deposited via credit card, I should change my withdrawal method to the previously specified credit card.
No sooner said than done!!!
But today came the hammer... Mr. Green contacted me with the following wording
we hope you have a pleasant day.
Today I am contacting you with a request from our finance department.
Unfortunately, you have violated our terms of use regarding bonus funds, so we have cancelled your transaction of 1040 EUR and confiscated the wins.
We refer to our terms of use:
7.9. If you use bonus funds, you are not allowed to place bets that exceed the maximum bonus bet stake. The maximum bonus bet stake is 5 €/5 $/5 £/50 SEK/50 NOK (or the equivalent in any other currency) per bet/spin or similar, unless otherwise stated in the specific terms of each bonus promotion. Please note that you are responsible for knowing the maximum bonus bet at all times. In cases where bets are deemed to exceed the maximum bonus wager, an account may be reviewed and bonus funds may be confiscated.
We ask for your understanding.
If you have any further questions, we will be happy to help you at any time. Our customer service is available for you daily around the clock via e-mail and Live Chat, as well as between 11 am and 8 pm by phone.
Sincerely,
Michelle
WTF 🙈🙈🙈... It's a good thing that I only bet 30€, but it shows once again that all loopholes are exhausted when it should be a little more expensive for the casino, mind you that it's just about 1000€ and not millions.
Fie spider and all please be very careful... Never again Online Casinos ...
THANK YOU MR. GREEN for this lesson 💪🏻
This post has been translated automatically
Anonym
Former Member
ATTENTION!! Mr. Green total rip-off
11th Jul. 2019, at 04:44 pm CEST#1
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Aja you're still new, what I recommend to you, stay rather game-free da haste no problems
And if's Ma want to gamble Lad dir ne lasvegas app down lol ne Spass bei Seite...
There are casinos where you have even only 10% of your Deposit as max Bet, that's why most always read the terms and conditions exactly for the reasons, only when gambling we are like bulls see red and want to play only read terms and conditions has never a Bock but that is now times very important
Possibly if you're lucky write an email back that it was a mistake because you have not taken note of the terms and conditions, and maybe Mr. Green is collant and also quietly call the forum here is always a good picture when the casino is accommodating
Oh and bye the way I hate mr.green drecks laden ln my eyes, but maybe you still get 500 taken or at least nen 100 just try and important is always stay calm and talk objectively with the monkeys ...are sensitive casino monkeys 😉🍌
Is of course super annoying, but to talk about rip-off I find exaggerated. (Almost) every casino has this max-bet rule when using bonuses. Keep in the future to the rule and the other bonus conditions and then something like this will no longer occur. But very sad about the win
It is not called "RTFM" for nothing. If you had read through the terms and conditions and the bonus conditions, this would not have happened to you. Check off and the next time you no longer happens. The thing with "rip-off" etc. you can save yourself, with people who intentionally run full speed into the circular saw and then rumplärren, I generally do not hold much. My fist tends to clench in my pocket. Certainly, the casinos are not real homes for clean people, but that is clearly going too far.
Thanks for your answers ... They will check my case again after filing my complaint and possibly find a goodwill solution. Let's see...
I think that if I exceed something in stakes, then this function should no longer be available to me when playing, which should certainly not be too much of a challenge from a technical point of view. To then follow up afterwards and confiscate everything is, in my opinion, the wrong way to go
The aim of a casino should be to generate new customers and not to deter them
But I'll wait and see what comes 😉
Well, technically a lot is possible 😊😊, but then casinos no longer have a reason to keep possible wins
On the other hand, you confirm that you have read and taken note of the terms and conditions
Fortunately, you have fallen at a reputable casino on nase, and can hope for goodwill. Many would not even discuss it
This post has been translated automatically
Anonym
Former Member
ATTENTION!! Mr. Green total rip-off
11th Jul. 2019, at 06:20 pm CEST#7
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Nobody has liked this post so far
cifer79 wrote on 07/11/2019 at 17:40: Thanks for your answers ... They will check my case again after filing my complaint and possibly find a goodwill solution. Let's see...
I think if I exceed something in stakes, then this function should no longer be available to me when playing, which should certainly not be too much of a challenge technically. To then follow up afterwards and confiscate everything is, in my opinion, the wrong way to go
The aim of a casino should be to generate new customers and not to deter them
But I'll wait and see what comes 😉
Word, that's exactly how it is wunderino also warns you because the many Probs would have with it that most just do not read the terms and conditions
Cross your fingers that you get a few bills 👍
cifer79 wrote on 07/11/2019 at 17:40: Thanks for your answers ... They will check my case again after filing my complaint and possibly find a goodwill solution. Let's see...
I think if I exceed something in stakes, then this function should no longer be available to me when playing, which should certainly not be too much of a challenge technically. To then follow up afterwards and confiscate everything is, in my opinion, the wrong way to go
The aim of a casino should be to generate new customers and not to deter them
But I'll wait and see what comes 😉
There are a few casinos without a Max. Bet rule and some that make it more difficult to violate the rules (ie you can not even forbidden games and bet too much). In the area look around, there are big differences in handling with bonus rules and also with the processing speed.
ATTENTION!! Mr. Green total rip-off
Nobody has liked this post so far
I am not a regular online casino player but play occasionally.
I deposited 30€ at Mr Green and received 15€ as a bonus.
When I played Book of Dead my win staggered to over 1400€!!! in total.
This money I wanted to cash out, because this had been of course once an absolute stroke of luck.
When I came to the payout, it unfortunately did not work, because I should convert by the bonus 525€, with 1400€ was for me also absolutely in order and so I played the 525€ also away, so that also in the later field the money of the Bonus money was shown as real money.
I had arrived at an amount of 1040€ in the final effect and have the withdrawal
First I had wanted to process it via bank transfer, but since I had deposited via credit card, I should change my withdrawal method to the previously specified credit card.
No sooner said than done!!!
But today came the hammer... Mr. Green contacted me with the following wording
we hope you have a pleasant day.
Today I am contacting you with a request from our finance department.
Unfortunately, you have violated our terms of use regarding bonus funds, so we have cancelled your transaction of 1040 EUR and confiscated the wins.
We refer to our terms of use:
7.9. If you use bonus funds, you are not allowed to place bets that exceed the maximum bonus bet stake. The maximum bonus bet stake is 5 €/5 $/5 £/50 SEK/50 NOK (or the equivalent in any other currency) per bet/spin or similar, unless otherwise stated in the specific terms of each bonus promotion. Please note that you are responsible for knowing the maximum bonus bet at all times. In cases where bets are deemed to exceed the maximum bonus wager, an account may be reviewed and bonus funds may be confiscated.
We ask for your understanding.
If you have any further questions, we will be happy to help you at any time. Our customer service is available for you daily around the clock via e-mail and Live Chat, as well as between 11 am and 8 pm by phone.
Sincerely,
Michelle
WTF 🙈🙈🙈... It's a good thing that I only bet 30€, but it shows once again that all loopholes are exhausted when it should be a little more expensive for the casino, mind you that it's just about 1000€ and not millions.
Fie spider and all please be very careful... Never again Online Casinos ...
THANK YOU MR. GREEN for this lesson 💪🏻
This post has been translated automatically
ATTENTION!! Mr. Green total rip-off
Nobody has liked this post so far
And if's Ma want to gamble Lad dir ne lasvegas app down lol ne Spass bei Seite...
There are casinos where you have even only 10% of your Deposit as max Bet, that's why most always read the terms and conditions exactly for the reasons, only when gambling we are like bulls see red and want to play only read terms and conditions has never a Bock but that is now times very important
Possibly if you're lucky write an email back that it was a mistake because you have not taken note of the terms and conditions, and maybe Mr. Green is collant and also quietly call the forum here is always a good picture when the casino is accommodating
Oh and bye the way I hate mr.green drecks laden ln my eyes, but maybe you still get 500 taken or at least nen 100 just try and important is always stay calm and talk objectively with the monkeys ...are sensitive casino monkeys 😉🍌
This post has been translated automatically
ATTENTION!! Mr. Green total rip-off
Nobody has liked this post so far
Try it as a goodwill gesture
Lg
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ATTENTION!! Mr. Green total rip-off
Nobody has liked this post so far
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ATTENTION!! Mr. Green total rip-off
Liked this post: Plattkaller, trekki
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ATTENTION!! Mr. Green total rip-off
Liked this post: Anonym
I think that if I exceed something in stakes, then this function should no longer be available to me when playing, which should certainly not be too much of a challenge from a technical point of view. To then follow up afterwards and confiscate everything is, in my opinion, the wrong way to go
The aim of a casino should be to generate new customers and not to deter them
But I'll wait and see what comes 😉
This post has been translated automatically
ATTENTION!! Mr. Green total rip-off
Nobody has liked this post so far
On the other hand, you confirm that you have read and taken note of the terms and conditions
Fortunately, you have fallen at a reputable casino on nase, and can hope for goodwill. Many would not even discuss it
This post has been translated automatically
ATTENTION!! Mr. Green total rip-off
Nobody has liked this post so far
Word, that's exactly how it is wunderino also warns you because the many Probs would have with it that most just do not read the terms and conditions
Cross your fingers that you get a few bills 👍
This post has been translated automatically
ATTENTION!! Mr. Green total rip-off
Liked this post: Crazy4U
For some, you should introduce the regret play.
This post has been translated automatically
ATTENTION!! Mr. Green total rip-off
Nobody has liked this post so far
There are a few casinos without a Max. Bet rule and some that make it more difficult to violate the rules (ie you can not even forbidden games and bet too much). In the area look around, there are big differences in handling with bonus rules and also with the processing speed.
This post has been translated automatically