Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Mr Green: ATTENTION!! Mr. Green total rip-off

Topic created on 11th Jul. 2019 | Page: 1 of 3 | Answers: 28 | Views: 6,941
cifer79

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 04:34 pm CEST#26
0 Likes

Nobody has liked this post so far
Hello all,

I am not a regular online casino player but play occasionally.
I deposited 30€ at Mr Green and received 15€ as a bonus.
When I played Book of Dead my win staggered to over 1400€!!! in total.
This money I wanted to cash out, because this had been of course once an absolute stroke of luck.
When I came to the payout, it unfortunately did not work, because I should convert by the bonus 525€, with 1400€ was for me also absolutely in order and so I played the 525€ also away, so that also in the later field the money of the Bonus money was shown as real money.
I had arrived at an amount of 1040€ in the final effect and have the withdrawal
First I had wanted to process it via bank transfer, but since I had deposited via credit card, I should change my withdrawal method to the previously specified credit card.
No sooner said than done!!!
But today came the hammer... Mr. Green contacted me with the following wording
we hope you have a pleasant day.

Today I am contacting you with a request from our finance department.
Unfortunately, you have violated our terms of use regarding bonus funds, so we have cancelled your transaction of 1040 EUR and confiscated the wins.

We refer to our terms of use:

7.9. If you use bonus funds, you are not allowed to place bets that exceed the maximum bonus bet stake. The maximum bonus bet stake is 5 €/5 $/5 £/50 SEK/50 NOK (or the equivalent in any other currency) per bet/spin or similar, unless otherwise stated in the specific terms of each bonus promotion. Please note that you are responsible for knowing the maximum bonus bet at all times. In cases where bets are deemed to exceed the maximum bonus wager, an account may be reviewed and bonus funds may be confiscated.

We ask for your understanding.

If you have any further questions, we will be happy to help you at any time. Our customer service is available for you daily around the clock via e-mail and Live Chat, as well as between 11 am and 8 pm by phone.

Sincerely,
Michelle


WTF 🙈🙈🙈... It's a good thing that I only bet 30€, but it shows once again that all loopholes are exhausted when it should be a little more expensive for the casino, mind you that it's just about 1000€ and not millions.
Fie spider and all please be very careful... Never again Online Casinos ...
THANK YOU MR. GREEN for this lesson 💪🏻

This post has been translated automatically

Anonym

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 04:44 pm CEST#1
0 Likes

Nobody has liked this post so far
Aja you're still new, what I recommend to you, stay rather game-free da haste no problems
And if's Ma want to gamble Lad dir ne lasvegas app down lol ne Spass bei Seite...
There are casinos where you have even only 10% of your Deposit as max Bet, that's why most always read the terms and conditions exactly for the reasons, only when gambling we are like bulls see red and want to play only read terms and conditions has never a Bock but that is now times very important

Possibly if you're lucky write an email back that it was a mistake because you have not taken note of the terms and conditions, and maybe Mr. Green is collant and also quietly call the forum here is always a good picture when the casino is accommodating
Oh and bye the way I hate mr.green drecks laden ln my eyes, but maybe you still get 500 taken or at least nen 100 just try and important is always stay calm and talk objectively with the monkeys ...are sensitive casino monkeys 😉🍌

This post has been translated automatically

Tostie91
Amateur

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 04:50 pm CEST#2
0 Likes

Nobody has liked this post so far
Hi, the point is that according to them you have exceeded your maximum bet per round ( spin).

Try it as a goodwill gesture

Lg

This post has been translated automatically

snopsim
Top Member

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 05:01 pm CEST#3
0 Likes

Nobody has liked this post so far
Is of course super annoying, but to talk about rip-off I find exaggerated. (Almost) every casino has this max-bet rule when using bonuses. Keep in the future to the rule and the other bonus conditions and then something like this will no longer occur. But very sad about the win

This post has been translated automatically

Anonym

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 05:11 pm CEST#4
2 Likes

Liked this post: Avatar von Plattkaller Plattkaller, Avatar von trekki trekki
It is not called "RTFM" for nothing. If you had read through the terms and conditions and the bonus conditions, this would not have happened to you. Check off and the next time you no longer happens. The thing with "rip-off" etc. you can save yourself, with people who intentionally run full speed into the circular saw and then rumplärren, I generally do not hold much. My fist tends to clench in my pocket. Certainly, the casinos are not real homes for clean people, but that is clearly going too far.

This post has been translated automatically

cifer79

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 05:40 pm CEST#5
1 Like

Liked this post: Anonym
Thanks for your answers ... They will check my case again after filing my complaint and possibly find a goodwill solution. Let's see...
I think that if I exceed something in stakes, then this function should no longer be available to me when playing, which should certainly not be too much of a challenge from a technical point of view. To then follow up afterwards and confiscate everything is, in my opinion, the wrong way to go
The aim of a casino should be to generate new customers and not to deter them
But I'll wait and see what comes 😉

This post has been translated automatically

Klempo77
Expert

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 06:08 pm CEST#6
0 Likes

Nobody has liked this post so far
Well, technically a lot is possible 😊😊, but then casinos no longer have a reason to keep possible wins


On the other hand, you confirm that you have read and taken note of the terms and conditions

Fortunately, you have fallen at a reputable casino on nase, and can hope for goodwill. Many would not even discuss it

This post has been translated automatically

Anonym

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 06:20 pm CEST#7
0 Likes

Nobody has liked this post so far
cifer79 wrote on 07/11/2019 at 17:40: Thanks for your answers ... They will check my case again after filing my complaint and possibly find a goodwill solution. Let's see...
I think if I exceed something in stakes, then this function should no longer be available to me when playing, which should certainly not be too much of a challenge technically. To then follow up afterwards and confiscate everything is, in my opinion, the wrong way to go
The aim of a casino should be to generate new customers and not to deter them
But I'll wait and see what comes 😉

Word, that's exactly how it is wunderino also warns you because the many Probs would have with it that most just do not read the terms and conditions
Cross your fingers that you get a few bills 👍

This post has been translated automatically

upola
Legend

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 06:26 pm CEST#8
1 Like

Liked this post: Avatar von Crazy4U Crazy4U
What's bad is not reading the Bonus terms but screaming rip-off.

For some, you should introduce the regret play.

This post has been translated automatically

Kleinkariert
Expert

ATTENTION!! Mr. Green total rip-off

11th Jul. 2019, at 06:26 pm CEST#9
0 Likes

Nobody has liked this post so far
cifer79 wrote on 07/11/2019 at 17:40: Thanks for your answers ... They will check my case again after filing my complaint and possibly find a goodwill solution. Let's see...
I think if I exceed something in stakes, then this function should no longer be available to me when playing, which should certainly not be too much of a challenge technically. To then follow up afterwards and confiscate everything is, in my opinion, the wrong way to go
The aim of a casino should be to generate new customers and not to deter them
But I'll wait and see what comes 😉

There are a few casinos without a Max. Bet rule and some that make it more difficult to violate the rules (ie you can not even forbidden games and bet too much). In the area look around, there are big differences in handling with bonus rules and also with the processing speed.

This post has been translated automatically

Hot Topics27th Dec. 2024 at 10:10 pm CET

Gossip
0
Law
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately