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Mr Bit: [solved] Very stressful security check at Mr Bit never ends, payout rests (Page 2)

Topic created on 12th Dec. 2020 | Page: 2 of 2 | Answers: 15 | Views: 5,509
Lucy20
Rookie

SimonHell wrote on 13.12.2020 at 15:26: This can gladly drag on for a few days! Just keep your fingers still and don't gamble your money, then you will get every single won Euro

Okay, thanks for the encouraging words. I will try it. I will not play there anymore. That's for sure. I'll write as soon as I know more

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Lucy20
Rookie
And thanks to everyone for pointing out Alexander; if nothing happens tomorrow, I'll write to him

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Lucy20
Rookie
Update 12/14: No change in the situation today either. But got an interesting information from Frank Casino when I asked in the customer chat why I did not receive my birthday bonus. Answer: Because I won at Frank Casino. This answer is so unexpectedly direct that I am a bit stunned. It also confirms all the nasty fears that I didn't dare express myself before. Whoever wins has a problem with certain perks, at least at Frank Casino. I now strongly hope that it does not also mean a problem with payouts in partner casinos

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Lucy20
Rookie
Update: After writing to support that my patience is running out and I will be forced to turn elsewhere if I don't get my money, the first payout was initiated within 15 minutes. There you go! Too bad that it only works with such threats... hope that the rest of the money will now be transferred. The page says something about renewed security check after withdrawal of more than 2k, it gives me the creeps! I report how it went.

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Lucy20
Rookie
Update: Today the last payment from Mr Bit arrived on my account; I am so relieved . There was actually not much stress anymore: after paying out the first 2k they wanted to have a utility bill again and a photo of the ID again, but the re-verification took only a few hours. After that I was able to transfer the money piecemeal; you can only transfer 1k at a time via Trustly at Mr Bit. Now everything has arrived and the case has been solved. In the end, a reputable casino after all. Even if this long stalling is not really customer-friendly. I will not play there again for the time being. I don't understand this tactic from a business point of view. You'd much rather play at casinos where you don't have stomach grumbling about possible payouts of wins right from the start

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Sabine
Experienced
Since the TE has successfully received his payout, I am closing the thread.

This thread was closed

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