[solved] Very stressful security check at Mr Bit never ends, payout rests

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Rookie

Lucy20

Topic Creator

Forum posts: 24 Member since: 12.12.2020

[solved] Very stressful security check at Mr Bit never ends, payout rests

12th Dec. 2020, at 01:34 pm CET#1

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Hello,

i have been a silent reader on this forum but now need some advice. A week ago on Sunday I had a big win on Mr Bit worth four figures. Via email I was asked to verify myself by uploading a photo of my ID. I did that immediately and the Verification didn't take long. But I could not make a withdrawal. On inquiry in the chat on 06.12. I received the answer by email that my account was going through the final steps of a security check and that only then could be paid out

Then nothing happened for days. On my inquiries in the chat (all by mail) I received the answer again and again that they could not give me an exact period of time when the security check would be completed. Finally, on Thursday morning, a new message arrived: I was asked to take a selfie showing me with my ID card, a piece of paper in my hand with today's date and the account opened in the background, where the email address also had to be visible

Taking this photo took a long time, because it is almost impossible to take such a selfie with only two hands, so that all the required information can be seen. So I sent the photo. In the evening I received a reply that the selfie did not meet the quality standards. So I took another photo and sent it. This time the picture was accepted and I finally received an email saying that my account was now successfully verified

I was happy and relieved - but only for a short time, because when I tried to withdraw again, I found that I was still unable to withdraw. So I turned to the chat again. Here I received the answer that a payout was only possible after the security check had been completed. This was still not completed. I would receive an email when it was completed

On Friday morning, the payout button on the website finally worked. I immediately instructed a payout of 1000 EUR via Trustly on Friday morning; the page promised that this payout would take a maximum of 24 hours. But even 30 hours later nothing happened, the withdrawal not processed, no further news from Mr Bit. When asked at the chat again the answer that the security check is not yet completed

I am desperate and afraid not to get my money. What can I do? Maybe someone can help me

Love to all!

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Rookie

Lucy20

Topic Creator

Forum posts: 24 Member since: 12.12.2020

[solved] Very stressful security check at Mr Bit never ends, payout rests

12th Dec. 2020, at 01:51 pm CET#2

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One more addition

During the security check period, I was denied my birthday bonus at a partner casino of Mr Bit. I didn't even know that both casinos are partnered, I was just surprised about the very terse tone of the message from the partner casino (Frank Casino) ("You are not entitled for the birthday bonus"), no congratulations, nothing. Since I have researched and now I hope that both are not connected, so according to the motto "too much won". Because I was also very lucky at Frank Casino just a few weeks ago and won a large amount in the four-digit range as a new player

Here there was actually a similar security check, but without the annoying photo and everything was completed after 24 hours.

By the way, I canceled a running bonus on my first Deposit at Mr Bit Casino before I played with the stakes that led to the win, which is now not unlocked

Maybe someone can help me here?

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Rookie

Lucy20

Topic Creator

Forum posts: 24 Member since: 12.12.2020

[solved] Very stressful security check at Mr Bit never ends, payout rests

12th Dec. 2020, at 05:30 pm CET#3

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Still nothing from Mr Bit today. Does anyone here know what I can do in such a case?

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Rookie

Lucy20

Topic Creator

Forum posts: 24 Member since: 12.12.2020

[solved] Very stressful security check at Mr Bit never ends, payout rests

13th Dec. 2020, at 01:50 pm CET#4

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Update: No change in the situation today either, no message from Mr Bit, money not withdrawable. Can't anyone here give me a Tip?

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Anonym

Former Member

[solved] Very stressful security check at Mr Bit never ends, payout rests

13th Dec. 2020, at 01:52 pm CET#5

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Lucy20 wrote on 12/13/2020 at 13:50: Update: No change in the situation today either, no message from Mr Bit, money not withdrawable. Can't anyone here give me a hint?

Here's a Tip from me: wait until after the weekend!

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Rookie

Lucy20

Topic Creator

Forum posts: 24 Member since: 12.12.2020

[solved] Very stressful security check at Mr Bit never ends, payout rests

13th Dec. 2020, at 01:59 pm CET#6

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Jokerboy wrote on 13.12.2020 at 13:52
Here's a Tip from me: wait until after the weekend!

Thanks jokerboy, I will do that. After all, I've been waiting patiently for eight days. I hope you are right and there will be good news on Monday. I'll be in touch then.

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Top Member

Jubla2014

Forum posts: 603 Member since: 26.01.2020

[solved] Very stressful security check at Mr Bit never ends, payout rests

13th Dec. 2020, at 02:10 pm CET#7

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Servus!

Not nice to read that you have to wait so long.

I also like to play regularly at Mr Bit, absolutely good and reputable casino.

I also had to go through the security check, but it only lasted a few hours.

Have also paid out twice very high, was each time in minutes on my Netellerkonto.

Have you been guilty of anything at Mr Bit or at a partner casino?

If not, wait until tomorrow, you will get your money for sure.

You can contact Alexander, a very competent agent, who will definitely help you.

Good luck!

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Rookie

Lucy20

Topic Creator

Forum posts: 24 Member since: 12.12.2020

[solved] Very stressful security check at Mr Bit never ends, payout rests

13th Dec. 2020, at 02:17 pm CET#8

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Jubla2014 wrote on 12/13/2020 at 2:10 pm: Servus!

Not nice to read that you have to wait so long.

I also like to play regularly at Mr Bit, absolutely good and reputable casino.

I also had to go through the security check, but it only lasted a few hours.

Have also paid out twice very high, was in each case in minutes on my Netellerkonto.

Have you been guilty of anything at Mr Bit or at a partner casino?

If not, wait until tomorrow, you will get your money for sure.

You can contact Alexander, a very competent agent, who will definitely help you.

Good luck!

Thanks for the reassuring contribution; that sounds good. No, I have absolutely nothing to blame. Won big at Frank Casino two weeks ago, win paid out after 24 hour security check without any problems; Frank Casino is a partner casino of Mr Bit. But then I did not respond to any more offers and did not Deposit any more. I was denied my Birthday Bonus at Frank Casino (see above), no explanation why. And now this eternal security check at Mr Bit. Already very unsettling. I played there normally, canceled the Welcome bonus beforehand, checked that it was really canceled, then played and won big and immediately submitted documents. Since then this cramp...

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Anonym

Former Member

[solved] Very stressful security check at Mr Bit never ends, payout rests

13th Dec. 2020, at 02:45 pm CET#9

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Yes, the security check is annoying. But is part of the group, so with all 5 casinos
I am registered with all 5 and if the check is through, then always pay out fix
Just write ne mail and ask for the Gr<nden because of the birthday bonus
If you are really clean, you need not worry about the payout
But it's strange that it takes so long and Frank doesn't give you the bonus
Try to get in touch with Alexander, he helped Frank last month

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Expert

Paddington

verified

Forum posts: 1.016 Member since: 24.04.2019

[solved] Very stressful security check at Mr Bit never ends, payout rests

13th Dec. 2020, at 03:26 pm CET#10

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This can drag on for a few days! Just keep your fingers still and do not gamble your money, then you will also get every single won euro

This post has been translated automatically

Mr Bit: [solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

[solved] Very stressful security check at Mr Bit never ends, payout rests

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