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MagicRed: [solved] MagicRed scam, II (Page 4)

Topic created on 31st Jul. 2019 | Page: 4 of 6 | Answers: 50 | Views: 17,001
blinky58
Rookie

[solved] MagicRed scam, II

1st Aug. 2019, at 10:47 pm CEST#31
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Kleinkariert wrote on 01/08/2019 at 22:44: The arbitration board is different per casino, ask the casino or it is on the MGA license page (if you click on the MGA logo). However, it seems to have stopped working at Magic Red recently. Dubious...

But the problem seems to be more with the MGA website and is not causal at Magic Red. At other casino's currently when clicking on the logo the same problem.

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Kleinkariert
Expert

[solved] MagicRed scam, II

2nd Aug. 2019, at 04:17 am CEST#32
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blinky58 wrote on 01/08/2019 at 22:47
But the problem seems to be more with the MGA website and is not causal with Magic Red. At other casino's currently when clicking on the logo the same problem.

True, have not checked it elsewhere my mistake. However, it is now working again and the arbitration board was even mentioned here: ThePogg is responsible for MagicRed cases. There under Complaints and Submission Complaint describe your problem in English. However, it takes 1 week until you get a response (at the MGA you would have been allowed to wait 4 weeks, if you got an answer at all).

Feel free to keep us updated, but for your own safety don't tell us everything. Everything you write here is public and casinos use that too.

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Anonym

[solved] MagicRed scam, II

2nd Aug. 2019, at 10:12 pm CEST#33
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Possl you also made the stupid mistake and this stupid 23€ wrong converted. MagicRed has only 4€ Bet limit with active bonus?

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blinky58
Rookie

[solved] MagicRed scam, II

6th Aug. 2019, at 03:23 pm CEST#34
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Interim status: nothing has happened, no one has contacted us

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MagicRed

[solved] MagicRed scam, II

7th Aug. 2019, at 02:58 pm CEST#35
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Dear Blinky58,

I have thoroughly checked your account,
I can confirm that all Bonuses have been removed from your account,
However, Redeeming Reward points require a certain amount of wagering before you can withdraw your Winnings
(Depending on your VIP Level)
Therefore, your Cashout request has been approved on August 1st for a partial amount,
Once the wagering requirement will be fulfilled for the account, your future withdrawal requests might be approved for the full amount of the winnings

We hope to you will keep enjoying our variety of games in the future.

MagicRed

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blinky58
Rookie

[solved] MagicRed scam, II

7th Aug. 2019, at 08:01 pm CEST#36
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Hello MagicRed,

thanks for your reply on this topic!

Right now my account is down to 0,10 EUR with the pending 13.000,00 EUR deducted.
According to the screenshots showing my bonus status (which I have provided here, too) all bonus conditions are fulfilled.
This especially applies to the amount (23 EUR) which was added to my account due to the bonus points conversion.
Without fulfilling the bonus conditions, your system does not even allow to start a withdrawal process!

Can you please describe how to proceed further to release the deducted 13.000 EUR?

Thanks + regards
blinky58

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Anonym

[solved] MagicRed scam, II

7th Aug. 2019, at 09:43 pm CEST#37
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Well, he writes about future WDs and thus means future wins. Can not imagine that you get the 13K retroactively - are also no longer in your balance ... where should they come from again?

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blinky58
Rookie

[solved] MagicRed scam, II

7th Aug. 2019, at 10:34 pm CEST#38
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Veteran wrote on 07/08/2019 at 21:43: Well, the writes yes of future WDs and thus means the future wins. Can not imagine that you get the 13K retroactively - are also net more in your balance ... where should they come from again?

1. On the account 14,000 euros were displayed, real money.
2. In the bonus area all conditions are displayed as fulfilled
3. I arrange payment of 14,000 euros.

Here the amount is rejected, 13,000 euros posted to "dormant amount" according to the transaction log. 1.000 Euro is credited back to the account. No payout

In this respect: where is my mistake? In principle, this is arbitrariness and until clarified theft

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Anonym

[solved] MagicRed scam, II

7th Aug. 2019, at 11:17 pm CEST#39
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Ok that with dormant amount I have then probably overread. Thought you have received 1000 € - and the rest is from the balance and deleted everywhere. If there is still something corresponding to 13K then can have real hope and I wish you also that you get the coal.

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blinky58
Rookie

[solved] MagicRed scam, II

14th Aug. 2019, at 02:32 pm CEST#40
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Alright, I see there is no intention to solve it. Another week without feedback, no feedback at all to my email written to care@magicred.com, chat support pointing they are not able to answer, different reasons given by chat support in the past and not in line with your feedback. No feedback to private message here one week ago.

Will proceed with the Gambling Authority for your company

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