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MagicRed: MagicRed scam - payout denied

Topic created on 02nd Apr. 2020 | Page: 1 of 2 | Answers: 11 | Views: 3,980
Berisan01

MagicRed scam - payout denied

2nd Apr. 2020, at 04:03 pm CEST#1
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Hello,

At the end of January 2020, I signed up with MagicRed and made a Deposit of 490 euros.
With this deposit I received unintentionally and unsolicited a bonus of 500 euros. According to their T&Cs, this bonus is only valid for "Casino" and not for the "Live Casino".

I did not even see the bonus at first and only played with my 490 euros in the "Live Casino"
When I reached an account balance of 4,000 euros an hour later and wanted to withdraw the money, it said that I still have to convert a minimum turnover of 16,000 euros in the "slot casino" to be able to make a withdrawal.

Thereupon I also did that. A few hours later I had an account balance of 28,000 euros.
The bonus requirements were met and the system finally let me request a withdrawal
A few days later I received an email that my withdrawal was cancelled.
MagicRed reduced my account balance to 850 euros and "withheld" 27,150 euros
The booking can also be traced on my customer account.

For me, this online casino is highly unserious, the actions taken not comprehensible. In my opinion, this is a scam!

In the past 2 months I have already contacted the customer service several times.
I was always referred to the mail address " care@magicred.com".
I have written several mails to this address, but unfortunately all of them remained unanswered.

I have already opened a case at the European Conciliation Board. Unfortunately, there was no answer from the Provider for 30 days and the case was closed again.
I also wrote to the Malta Gambling Authority and they referred me to The Pogg.

Unfortunately, complaining to The Pogg is proving difficult. It seems to me that this website is not working properly.


What do you think about this case? Do you have any tips for me?

Thanks!

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Anonym

MagicRed scam - payout denied

2nd Apr. 2020, at 04:47 pm CEST#2
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Hi and welcome! A few questions about it:

1. Did you actually get the bonus without being asked or did you just overlook it when depositing?
2. Why is the bonus amount received crooked and not 490 euros as usual for 100% bonuses. Was there another 10 euros on top?
3. You rolled 16,000 euros in a few hours with slots. Did you stay under the limit of 4 Euro per spin (or 2,50 Euro at Neteller)?
4. Do you already have an account at another Aspire casino and claimed a bonus there?

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1****2

MagicRed scam - payout denied

2nd Apr. 2020, at 05:11 pm CEST#3
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I ask myself every time again...... Who the hell decides on licenses that are awarded? The Aspire group has never, and will never see money from me, MGA or not! In my eyes have not earned any license at all! Rascal club with MGA facade!

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upola
Legend

MagicRed scam - payout denied

2nd Apr. 2020, at 06:27 pm CEST#4
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13POLIZEI12 wrote on 02.04.2020 at 17:11: I ask myself every time...... Who the hell decides on licenses that are awarded? The Aspire group has never, and will never see any money from me, MGA or not! In my eyes have not earned any license at all! Rascal club with MGA facade!

Can not confirm at all.

I have had more than 10 payouts, money was always paid out.

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Berisan01

MagicRed scam - payout denied

2nd Apr. 2020, at 06:30 pm CEST#5
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Thank you very much for your answers.

To your questions Kanalmalocher:
1. I really did receive the bonus without being asked and did not have the option to opt out of it
2. I just checked again. With the bonus it says: "Deposit doubling & deposit bonus". Why this exceeds my deposit by 10 euros I can not explain.
3. I have converted the 16,000 euros in the "Automatencasino", but I had the highest wins in the Live Casino. I was in both game variants above the limit and played in parallel. However, I made sure from the beginning to always have a balance of at least 500 euros, so that I do not "break" the bonus.
4. No, I have not claimed the bonus in any other Aspire casino.

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Anonym

MagicRed scam - payout denied

2nd Apr. 2020, at 07:55 pm CEST#6
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Berisan01 wrote on 02.04.2020 at 18:30: Thank you very much for your answers.


3. I have converted the 16,000 euros in the "Automatencasino", but the highest wins I had in the Live Casino. I was over the limit in both game variants and played in parallel. However, I have from the beginning always thought to have a balance of at least 500 euros, so that I do not "break" the bonus.

Point 3 is the real breaker. The wagering limit begins with the granting of the bonus and ends only when it has been fully implemented. Real money in the true sense you do not have with a so-called "sticky bonus". You were over it, more than once and probably significantly. Unfortunately, you are in the right. No lawyer or regulatory body will be able to turn anything. Sorry!

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Pitass
Visitor

MagicRed scam - payout denied

7th Apr. 2020, at 08:01 pm CEST#7
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Hello,
i have also experienced exactly this lousy tour of Magic Red
With me it is about 44850 euros. I have here also as a process.
Unfortunately, you get no help from anyone.
I have tried everything that you list. Nothing works.

Have also written here at Gamblejoe a warning about Magic Red.
But was deleted by Gamblejoe 🙁

I now fire Magic Red every day with mails. Simply for my feeling.
The money, haste times luck🙁, I have written off.

Also a lawyer contacted by me, who has also published in this topic some posts, sees no great chance Magic Red to grab because the seat is in Gibraltar! I am currently negotiating with him whether he will act for me against success fee of 40%, without prepayment.

Just sucks everything😒😒😒

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Kleinkariert
Expert

MagicRed scam - payout denied

7th Apr. 2020, at 09:52 pm CEST#8
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Pitass wrote on 07.04.2020 at 20:01: Hello,
have exactly this lousy tour of Magic Red also experienced
With me it is about 44850 euros. I have here also as a process.
Unfortunately, you get no help from anyone.
Have tried everything that you list also. Nothing works.

Have also written here at Gamblejoe a warning about Magic Red.
But was deleted by Gamblejoe 🙁

I now fire Magic Red every day with mails. Simply for my feeling.
The money, haste times luck🙁, I have written off.

Also a lawyer contacted by me, who has also published in this topic some posts, sees no great chance Magic Red to grab because the seat is in Gibraltar! I am currently negotiating with him whether he will act for me against success fee of 40%, without prepayment.

Just sucks everything😒😒😒

Maybe open own thread or describe your case? By the way, the domicile is in Malta and not Gibraltar, they have the MGA license.

Your first point of contact is thePogg site, they are a registered arbitration board for the casino for now. Of course you can also write to someone from the Gamblejoe team. At the end of the MGA write, if you <falsch>have done</falsch> nothing <falsch>(in the sense of the most negative T&C interpretation of Magic Red) you should receive the money in any case with a little time</falsch>.

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Zeroplay

MagicRed scam - payout denied

11th Apr. 2020, at 05:42 am CEST#9
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The casino belongs to the same group as mr.play and PlayFrank I have always had my money in 2 days on my skrillkonto.die also have a hotline I was often helped and the next day my money was on the account.lg

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Pitass
Visitor

MagicRed scam - payout denied

24th May. 2020, at 03:34 pm CEST#10
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In the meantime, Magic Red has closed my account even though I still had 90 cents in credit.
Magic Red is cheating all along the line!

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