MagicRed: Free spins were canceled in the last game and then simply disappeared as well as the win (Page 2)

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Zlayq wrote on 05.11.2021 at 21:55: Had recently the same problem, a total of 50 free spins at Ramses Book gamomat game crashed at 49/50 win until then about 155 eur. Withm mobile I can not start the game and withm pc the free spins are gone and no credit added

Problem described and it came the answer the problem is solved, they can start the game again ... no exactly the same as before and nothing received the live support says there were never free spins and no wins. Feel slightly screwed but luckily only a small win.... But with the dry spell currently it would have been at least times one win 🤣.

Could of course make no screen because the game has crashed and in all old Game IDs is no win, so I do not know which spin it should be, think this still hangs and is not displayed ..

Hope this is not a scam from MagicRed but a Provider problem. Have namely read on Google only similar problems with freispielen which were then even directly with magicred

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Filix1 wrote on 15.08.2020 at 07:26: Hello dear community,
it is once again not so simple I had free spins at Books and Bulls on 1.50€ and had played 29/30 a win over 150€ what would have happened in the last spin no one knows.At shogun secret the same misery would have been game 18/19 on 2€ and also over 150€.
I am after 2 hours finally come back into the games purely and behold everything futsch.
Money not credited and free spins gone.
Now I have already inquired 5 days ago there as the further procedure is.
So everything chewed through other browser cookies other device etc.. Pp.
Everything did not help and now a technical request is pending and I hear from no one.
Very sad I hope of course that it clarifies itself even if it is only about peanuts, I think that there should be helped quickly and not everything is postponed for a long time.
Am altogether quite disappointed by the casino although it gets so much encouragement.
Constantly crash the games and I can not even see my game history because it always spins there when loading.

Thanks a lot

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