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MagicRed: Free spins were canceled in the last game and then simply disappeared as well as the win

Topic created on 15th Aug. 2020 | Page: 1 of 2 | Answers: 12 | Views: 4,074
Filix1
Visitor

Free spins were canceled in the last game and then simply disappeared as well...

15th Aug. 2020, at 07:26 am CEST#1
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Hello dear community,
it is once again not so simple I had free spins at Books and Bulls on 1.50€ and had played 29/30 a win over 150€ what would have happened in the last spin no one knows.At shogun secret the same misery would have been game 18/19 on 2€ and also over 150€.
I am after 2 hours finally come back into the games purely and behold everything futsch.
Money not credited and free spins gone.
Now I have already inquired 5 days ago there as the further procedure is.
So everything chewed through other browser cookies other device etc.. Pp.
Everything did not help and now a technical request is pending and I hear from no one.
Very sad I hope of course that it clarifies itself even if it is only about peanuts, I think that there should be helped quickly and not everything is postponed for a long time.
Am altogether quite disappointed by the casino although it gets so much encouragement.
Constantly crash the games and I can not even see my game history because it always spins there when loading.

Thanks a lot

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Anonym

Free spins were canceled in the last game and then simply disappeared as well...

15th Aug. 2020, at 07:44 am CEST#2
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Liked this post: Avatar von Filix1 Filix1
Unfortunately, it is an eternal problem with many casinos that the games crash
However, I have never had the crash during the free spins. At least these were then always played after reload to the end. Hope that the support of Magic Red deals with the Provider and they can possibly tell you exactly how the games turned out

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Filix1
Visitor

Free spins were canceled in the last game and then simply disappeared as well...

15th Aug. 2020, at 07:58 am CEST#3
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Jokerboy wrote on 15.08.2020 at 07:44: Is unfortunately an eternal problem with many casinos that the games crash
That with the crash during the free spins I have nevertheless never had. At least these were then always played after reload to the end. Hope that the support of Magic Red deals with the Provider and they can possibly tell you exactly how the games turned out

Moin,
yes there otherwise right I have also constantly but the games are gone the first and hopefully last time can go yes also times around more money.
well I'll tell you how it turns out.

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Filix1
Visitor

Free spins were canceled in the last game and then simply disappeared as well...

17th Aug. 2020, at 08:29 pm CEST#4
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Yes, even today nothing has happened.
That is really bitter for such a casino.

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Iknowyou
Experienced

Free spins were canceled in the last game and then simply disappeared as well...

18th Aug. 2020, at 07:32 am CEST#5
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I had also often play at Gamomat
In fact, it was with me the case that the session with the current free games was still active for hours, but this could not be continued, but always a new one was started.
With the error message that I should first end the old session
Is this also the case with you?

Browser data etc. of course also deleted
Had told the support but I think after several browser switch, log out and delete browser data had the problem geĺöst by itself and I could continue the old session

Did you get the money you won so far credited? If so, then you have probably won in the last spin simply nothing. Because as far as I know the win from the free spins is only credited when the free spins are finished. That's how it was with me
Also, most providers have an automatic process where interrupted sessions are automatically played to completion after some time and you are then credited. At Big Time Gaming, for example, if you interrupt your session for any reason, it is automatically played to the end after a few hours. at playngo, I think it is several days

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Anonym

Free spins were canceled in the last game and then simply disappeared as well...

18th Aug. 2020, at 08:16 am CEST#6
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@Filix. Had exactly this case at Casino Secret whole two times in early 2019 also with Gamomat SLots. I was able to meticulously document everything. The clarification and cleanup of the damage took 2, if not almost 3 weeks. My money I got

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Filix1
Visitor

Free spins were canceled in the last game and then simply disappeared as well...

21st Aug. 2020, at 11:51 am CEST#7
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Hey I was not credited money that's the crazy but they have now written to the provider.
I think they will clear it up in the next few months and I will get my money.
Thanks for your comments.

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T****s

Free spins were canceled in the last game and then simply disappeared as well...

21st Aug. 2020, at 01:10 pm CEST#8
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had also several aborts at gamomat but I have the page then always refreshed and then it went on sometimes I had to update it even 2-3 times.

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Filix1
Visitor

Free spins were canceled in the last game and then simply disappeared as well...

31st Aug. 2020, at 06:40 pm CEST#9
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Continue to get nothing.
Had now another payout 5 days ago over 1100€ and have just asked what's going on.
I have to be patient even there for 14 days 😂

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Filix1
Visitor

Free spins were canceled in the last game and then simply disappeared as well...

11th Sep. 2020, at 11:13 am CEST#10
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Jo as I thought it was all of a sudden everything is forgotten in the casino I would have to give the unfortunately again the bet id where the error occurred.
I have the unfortunately only communicated in Live Chat and not written down but they have since created a ticket which was strangely iwann closed without success.
The id so not available, because I then played several games and now I get nothing.
So for me this casino has completely failed from front to back the platform is anyway crappy with constant games crash and so.
But the whole club also absolutely incompetent also what is this?...
I should wait 16 days for my payout? They just want the money is gambled away again so for me a super assy bunch.

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