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LV BET: Account was locked after win (smells strongly of fraud) (Page 2)

Topic created on 03rd Jun. 2019 | Page: 2 of 2 | Answers: 14 | Views: 3,836
Fidschi

Account was locked after win (smells strongly of fraud)

4th Jun. 2019, at 03:44 pm CEST#11
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Caro wrote on 04/06/2019 at 12:57 pm: Hello Fiji,

i took a look at your case and contacted LV BET. As you can read in the Terms & Conditions in the following paragraphs § 6, 6.a.i, 17.g and 11.d , withdrawals can only be made to the person who opened the account. According to the casino manager, Customer Support immediately pointed this out to you.

Unfortunately, we cannot help you with this case

Greetings Caro


Hello Caro

So he has the win of € 2,300, because he wants to pay out

Since there are problems with him at the moment, he wanted to have the money paid out to my account

Then he got a mail from support that this is actually not possible, but it could be made an exception for this one time. For this, he would only have to send a contact statement from me and also a copy of my ID to the support

He then did that and thereuponwurde the account directly blocked


If the reason is that it is only the account, then you do not immediately block the whole account and deny the win. In an emergency, he would also pay it out to his account

But because of the statement that it is done when my data is sent there, he assumed that it works



Even if it is in the terms and conditions



Here are still the messages from LVBet, where you can see that he was given the opportunity

https://www.bilder-upload.eu/bild-0d740d-1559655688.jpeg.html

https://www.bilder-upload.eu/bild-f17036-1559655795.jpeg.html

https://www.bilder-upload.eu/bild-2b27c5-1559655813.jpeg.html



After the news, it is in any case incomprehensible that it comes directly to a block, right ?

This post has been translated automatically

Caro
Expert

Account was locked after win (smells strongly of fraud)

4th Jun. 2019, at 05:02 pm CEST#12
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The way I read it, your buddy was depositing from a third party account, right?

I honestly can't read out that you were given the possibility, but only that your buddy should explain why he wants to pay in from a third party account as well as pay out to a third party account

He should confirm that he will only use his own payment methods for a deposit/withdrawal in the future.

I will be happy to contact the casino manager again and as soon as I have a more detailed info, I will get back to you

This post has been translated automatically

Dutch78
Expert

Account was locked after win (smells strongly of fraud)

4th Jun. 2019, at 06:05 pm CEST#13
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Caro wrote on 04/06/2019 at 17:02: The way I read it, your buddy deposited from a third party account, right?

I honestly can't read out that you were given the option, just that your buddy should explain why he deposited from a third party account, as well as pay out to a third party account

He should confirm that he will only use his own payment methods for a deposit/withdrawal in the future.

I will be happy to contact the casino manager again and as soon as I have a more detailed info, I will get back to you.

That is exactly how I understand it.

Person a deposits from account b and wants to pay out to account c.
To then accuse LV BET of fraud here is quite big cinema.

Would be nice of you, if you would also keep the general public up to date, maybe the error is also with me and I am completely wrong.

This post has been translated automatically

Fidschi

Account was locked after win (smells strongly of fraud)

5th Jun. 2019, at 01:44 pm CEST#14
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Here is a brief explanation

The Deposit was made by Pasafecard, so neither from his, nor from my account

The title fraud is probably a bit too harsh in retrospect (unfortunately I can not change that in retrospect, or have not yet found where ), that's probably true, even if it is a bit harsh in my eyes at a (as it currently looks) misunderstanding to block the account completely, since it is in any case not a fraud attempt from his side

I will write something here again about the case, as soon as a final solution has been found

Thanks in any case to Caro, who has taken care of the matter and is now in contact with my buddy and LVBet and tries to mediate

This post has been translated automatically

Caro
Expert

Account was locked after win (smells strongly of fraud)

6th Jun. 2019, at 12:10 pm CEST#15
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Liked this post: Avatar von Dutch78 Dutch78
This thread is temporarily closed until the exact facts are clarified. If there is any news, the thread will of course be reopened

This thread was closed

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