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Lord Lucky: [solved] problem payout lordlucky via Trustly

Topic created on 13th Apr. 2020 | Page: 1 of 2 | Answers: 10 | Views: 2,309
Tomboard
Visitor
Hello Together the chat did not help me.

I have deposited with LordLucky via Trustly and successfully converted the bonus so that I want to withdraw at the end 7000 euros via trustly.

But as soon as I receive the mail from Lordlucky their payment has been instructed I see the 7000 back on my account. This has been going on for 4 days. I request a withdrawal a day later I receive the mail your withdrawal has been instructed, but the money is back on my account

The support also sees no error from Lordlucky is everything ok, because otherwise the payout mail would not come

Can someone help me further?

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Caro
Expert
Hi Tomboard, sent you a private message via Communicator. Greetings Caro

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Tomboard
Visitor
Caro wrote on 04/13/2020 at 18:27: Hi Tomboard, sent you a private message via Communicator. Greetings Caro

Thanks I have replied

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Anonym
Hi Caro, I have the same problem at Lapalingo, meanwhile the 3tte times back to the casino account

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Anonym
Have now times 10 deposited by Sofort transfer, cancelled the withdrawal and requested by bank transfer maybe it's Trustly

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Caro
Expert
Hi Bow2019 & Tomboard, the manager just informed me that Lapalingo/LordLucky is having problems with Trustly withdrawals at the moment. Please contact support and they will help you further on how to withdraw the money. They are in the process of fixing the problem right now. Thanks and greetings Caro

P.S. if you need my help, just send me a short message via Communicator.

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Tomboard
Visitor
Caro wrote on 04/14/2020 at 11:33 am: Hi Bow2019 & Tomboard, the manager just informed me that Lapalingo/LordLucky is having problems with Trustly withdrawals at the moment. Please contact support and they will help you further on how to withdraw the money. They are in the process of fixing the problem right now. Thanks and greetings Caro

P.S. if you need my help, just send me a short message via Communicator.

Ok thanks for the info, but support couldn't help me either. My withdrawal can not be canceled anymore. And I should try it again via Trustly. Only my payout is already approved therefore not canceled. But I have not yet received a payout email.

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Caro
Expert
The problem with Trustly should be fixed during the day, tomorrow morning at the latest. Your withdrawal will be processed immediately.

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Tomboard
Visitor
Caro wrote on 14.04.2020 at 13:57: The problem with Trustly should be fixed during the day, at the latest tomorrow morning. Your payout will be processed immediately.

Thanks For your help, can be closed Money arrived today

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Anonym
Hi thanks with me as well, thanks for the help

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