i have sent my documents two weeks ago. After a few days I see that all documents were confirmed. However, when I went to the payout, there was again the info that I should send my documents. Two weeks pass... Today I wrote to the support, which after a long time simply ended the chat. I then went to Live Chat again and this is the result:
Customer:
Hello my documents are all confirmed
but I cannot make a withdrawal
When I go to payout I get the info that I have to send my documents
Support:
We need a bank statement from you.
This
must contain the following
information: Your name, bank name, IBAN, BIC and a date not older than 3 months.
you Deposit with this account and we need to verify it
Intermediate info: Sent a bank statement where everything is visible on it and a Trustly transaction is included. (This document has also already been confirmed)
The support then said I have to register on the Trustly page. What I unfortunately have not found, if someone here knows how to do that. I am open to it.
Thereupon I asked if the support can send me a page where I can log in and this was the answer
Support:
you have to log in at trustly
andopen this page
Customer:
As I said on the page I can't find anything where I can log in
Support:
on Trustly
Customer:
I'm starting to know it's on Trustly
but as I said
i can't find it
you could just send me a page
Support:
https://trustly.com/de/
go to customer support and ask how to do this
Customer:
please contact me to another support
what an impudence
Support:
i know what i'm telling you
you must send us all this information from the account
If that was really the case, then the support is not very well informed. Try it more often, maybe you will get to someone more competent or write an email.
When I go to the payout, there is no payout option at all. It only says that I should send my documents. A link that then leads me to the document submission. There everything is confirmed.
Aufjedenfall after 2 weeks I have now had no more desire and the patience was gone just like the money
Simply make more pressure by email by phone if available possibly nen Case at AA or CM open MGA write etc.. If it's about money I would make as much pressure as possible.
This post has been translated automatically
Anonym
Former Member
Payout/Verify at LordLucky
22nd Jun. 2019, at 02:51 pm CEST#6
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Lord Lucky, also such a club....
They have refused me umpteen times the KK because allegedly the code and the middle digits of the number were not covered. I had just made 980 from the first 50 euros Deposit and wanted to cash out. The code and the middle digits were guaranteed to be hidden and I was fobbed off when trying to solve the problem with: "the code was not hidden please upload pictures of the KK with hidden code". The funny thing is, seconds after uploading, you always got the mail with the message: "You have uploaded pictures of your credit card without hidden code and for security reasons the pictures had to be deleted immediately". So you could not prove with support that it is not so. This was a clear stalling tactic. I tried again later but no chance to verify the KK. For me, the OC is a lousy dump, then gambled away the 980 and now avoid the OC.
Payout/Verify at LordLucky
Nobody has liked this post so far
i have sent my documents two weeks ago. After a few days I see that all documents were confirmed. However, when I went to the payout, there was again the info that I should send my documents. Two weeks pass... Today I wrote to the support, which after a long time simply ended the chat. I then went to Live Chat again and this is the result:
Customer:
Support:
from Trustly
no we still need the Trustly bank statement
you Deposit with this account and we need to verify it
Intermediate info: Sent a bank statement where everything is visible on it and a Trustly transaction is included. (This document has also already been confirmed)
The support then said I have to register on the Trustly page. What I unfortunately have not found, if someone here knows how to do that. I am open to it.
Thereupon I asked if the support can send me a page where I can log in and this was the answer
Support:
you have to log in at trustly
andopen this page
Customer:
As I said on the page I can't find anything where I can log in
Support:
on Trustly
Customer:
I'm starting to know it's on Trustly
but as I said
i can't find it
you could just send me a page
Support:
https://trustly.com/de/
go to customer support and ask how to do this
Customer:
please contact me to another support
what an impudence
Support:
i know what i'm telling you
you must send us all this information from the account
otherwise it will not work
and you have to find out how to do that
#can
Is there anything else I can help with?
This post has been translated automatically
Payout/Verify at LordLucky
Nobody has liked this post so far
This post has been translated automatically
Payout/Verify at LordLucky
Nobody has liked this post so far
has worked wonderfully for me a few months ago...
Trustly has no private customer accounts but is a payment service provider
This post has been translated automatically
Payout/Verify at LordLucky
Nobody has liked this post so far
Aufjedenfall after 2 weeks I have now had no more desire and the patience was gone just like the money
This post has been translated automatically
Payout/Verify at LordLucky
Nobody has liked this post so far
This post has been translated automatically
Payout/Verify at LordLucky
Nobody has liked this post so far
They have refused me umpteen times the KK because allegedly the code and the middle digits of the number were not covered. I had just made 980 from the first 50 euros Deposit and wanted to cash out. The code and the middle digits were guaranteed to be hidden and I was fobbed off when trying to solve the problem with: "the code was not hidden please upload pictures of the KK with hidden code". The funny thing is, seconds after uploading, you always got the mail with the message: "You have uploaded pictures of your credit card without hidden code and for security reasons the pictures had to be deleted immediately". So you could not prove with support that it is not so. This was a clear stalling tactic. I tried again later but no chance to verify the KK. For me, the OC is a lousy dump, then gambled away the 980 and now avoid the OC.
This post has been translated automatically
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