Hello all. I am new here and I hope you can help me. My first casino was LordLucky and I have always enjoyed playing there. During the changeover, almost 1000 bonus points were simply deleted without a hint that I should take them. Was annoying but not so bad. Now I'm waiting for some time on ne payout of just under 400 €. In the chat you reach no one and on emails is not answered.
What are my options? ... or can I write off the money as a teaching fee
Jackypot wrote on 05.01.2021 at 20:52: Hello everyone. I am new here and I hope people can help me here. My first casino was LordLucky and I always enjoyed playing there. During the changeover, almost 1000 bonus points were simply deleted without a hint that I should take them. Was annoying but not so bad. Now I'm waiting for some time on ne payout of just under 400 €. In the chat you reach no one and on emails is not answered.
What are my options? ... or can I write off the money as a teaching fee
Have a nice evening
Mirco
In the end Lordlucky will pay out I think, provided no rules have been broken. What does "for some time" mean?
derzweifel wrote on 05.01.2021 at 21:16
Bottom line, LordLucky will pay out I think, assuming no rules have been broken. What do you mean since "some time"?
I requested the payout three weeks ago. Still my Paysafecard account was not verified yet. After I verified it and uploaded the screenshot (it was also accepted) I haven't heard anything from them.
Well, 3 weeks is an announcement, then something is wrong - you can contact Caro here in the forum, which can possibly support or find out what the problem is
derzweifel wrote on 05.01.2021 at 21:53: Well 3 weeks is ne announcement, there is then something wrong - can take up here in the forum contact with Caro, which can possibly support or find out what the problem is.
Thanks for the quick answer. Will take care of it tomorrow.
Lordlucky does not pay
Nobody has liked this post so far
What are my options? ... or can I write off the money as a teaching fee
Have a nice evening
Mirco
This post has been translated automatically
Lordlucky does not pay
Nobody has liked this post so far
In the end Lordlucky will pay out I think, provided no rules have been broken. What does "for some time" mean?
This post has been translated automatically
Lordlucky does not pay
Nobody has liked this post so far
I requested the payout three weeks ago. Still my Paysafecard account was not verified yet. After I verified it and uploaded the screenshot (it was also accepted) I haven't heard anything from them.
This post has been translated automatically
Lordlucky does not pay
Nobody has liked this post so far
This post has been translated automatically
Lordlucky does not pay
Nobody has liked this post so far
Thanks for the quick answer. Will take care of it tomorrow.
I have to get into the trap
Have a nice evening and stay healthy!
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