LordLucky 20.000€ payout is not processed

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Visitor

nutsproof

Topic Creator

Forum posts: 9 Member since: 29.10.2019

29th Oct. 2019, at 04:45 pm CET#1

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Dear Casino Friends,

I have been registered at LordLucky Casino for about 5-6 weeks. I deposited a total of 6,585€ on September 24-25 in small increments of 100-200€ each, all via Neteller.
After a 3-4 week break, I deposited a total amount of 11,285€ in the period 18-25 October, again in small increments of 100-200€, all via Neteller.

I have virtually "forced" a high win over time, if you can say so. With some providers it just takes a while until it really rattles.
My account balance is currently a little more than 20.000€. All wins were earned without the use of bonuses.

Now the Verification process has started and to me LordLucky's practices seem extremely questionable. I will list this chronologically:

1. ID copies, pay stub, last bank statement, 3 Neteller screenshots with all data - uploaded.

2. Email received that I should prove the origin of the money. At the same time I should send a pay slip (which had already been done).
In addition, I should sign a declaration, how much money I am willing to use per month without financial damage. It was very important that my self-imposed limit did not exceed my monthly salary. I wrote to support and explained that I can spend much more money on gaming than I receive from my employer. This is mainly due to the fact that last summer I was able to book some very large wins in various casinos (CasinoCruise, MrGreen, Wetten.com).
The last big win arrived in my account on October 21, namely almost 23,000 from Wetten.com.

3. My Neteller screenshots were rejected as well and in LiveChat they told me to upload screenshots where you can see all the data. On the first screenshots was absolutely everything to see. So, again quasi new identical screenshots of the Neteller account made and uploaded. These were accepted and I could finally request a withdrawal

4. In LiveChat I asked when my withdrawals will be processed. Answer: There is no statement where I confirm how much I can gamble in a month without financial damage. At the same time I should prove where the money comes from. Statement written, the Wetten.com win mentioned and confirmed, I can afford to bet amounts between 10.000-20.000€ per month. I have also attached screenshots of the transfers, as well as the payout confirmations from Wetten.com.

5. Today, 3 days after requesting my withdrawals (2 x 10.000€) I receive the following email:

----------------------------------------------------------------------------------------------------------------------------------------
Dear Mr. XXX,

thank you very much for sending me the documents. Could you please upload the bookings of wetten.com on a bank statement as you have already uploaded a bank statement from "Bank"? Unfortunately we cannot accept a screenshot from online banking here. Just export the account statement as a PDF again and upload it at the documents

With the Neteller screenshot, unfortunately, not all data can be seen on a screenshot. Here you have to open the homepage with the data like address, name, etc. and you have to expand the Neteller ID in the upper right corner. All data must be visible on a screenshot

To the casino expenses we ask you to choose a value below your regular income.
Withdrawals on Neteller are usually also posted directly to us, but you have exceeded certain limits, which require further documents according to EU directives. As soon as these are submitted, we can directly process the withdrawals as well. As a licensed casino, we are required to comply with all EU laws.

We ask for processing.
----------------------------------------------------------------------------------------------------------------------------------------

I have never had such problems in an online casino. Now, all of a sudden, the Neteller screenshots don't fit either, which have long been confirmed.
For a statement of account I have to wait until 01.11, because only then my bank provides the.

One big thing I do not understand, so the question to the community:

Why am I being virtually coerced into signing a statement that is so not true? The value in the declaration has to be mandatory lower than my regular income, that's how they word it. But that would mean that I have spent far more than I can handle financially, right? In other words, my wins would be cancelled by the Provider because I played beyond my limits, wouldn't they?

Does anyone have any experience with this? Tips or any help? Would greatly appreciate it. I am pretty much at a loss.

LG

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Expert

Kleinkariert

Forum posts: 1.676 Member since: 18.03.2019

LordLucky 20.000€ payout is not processed

29th Oct. 2019, at 04:56 pm CET#2

1 Like

Liked this post: nutsproof

I would urgently write to Caro here. Do not send anything hastily.

That's typical again that is departed with such amounts.

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Anonym

verified

Former Member

LordLucky 20.000€ payout is not processed

29th Oct. 2019, at 05:04 pm CET#3

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Is the same crap as Lapalingo, same house so to speak. Had me with them also bickered for a week about an electricity bill that may not be older than 3 months old. But since I only get one once a year, I look pretty old there

Regarding your case, a closer examination of your gambling behavior will probably be in order. Without wanting to get close to you, but paying in such sums within a few days makes certain alarm bells ring. First of all, it is completely irrelevant whether you can afford it or not. The casinos are required to take care of Player protection and if your deposits suggest that you may not have your gaming behavior under control, they have to do something.

If I were you, I would probably hand over what they ask for and close the door as soon as the money arrives. Then you might want to think about whether your relationship with the money and the gambling is still ok. I know such overheating phases. Although not as extreme of the amounts as with you, but I had months in which I got more than 50 times my deposits from the casinos

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Visitor

nutsproof

Topic Creator

Forum posts: 9 Member since: 29.10.2019

LordLucky 20.000€ payout is not processed

29th Oct. 2019, at 05:21 pm CET#4

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Totoro wrote on 29/10/2019 at 17:04: Is the same crap as Lapalingo, same house so to speak. Had bickered with them for a week too over an electricity bill that can't be more than 3 months old. But since I only get one once a year, I look pretty old there

Regarding your case, a closer examination of your gambling behavior will probably be in order. Without wanting to get close to you, but paying in such sums within a few days makes certain alarm bells ring. First of all, it is completely irrelevant whether you can afford it or not. The casinos are required to take care of Player protection and if your deposits suggest that you may not have your gaming behavior under control, they have to do something.

If I were you, I would probably hand over what they ask for and close the door as soon as the money arrives. Then you might want to think about whether your relationship with the money and the gambling is still ok. I know such overheating phases. Although not as extreme of the amounts as with you, but I had months in which I got more than 50 times my deposits from the casinos.

Hi Totoro. I am aware that these are not "usual" sums but these stories are always interesting for the providers when you want to pay out? Player protection should have a sense in the deposits or not? In total I have deposited 17.870€ and my account balance is in about. 20.800€ - so. quasi about 3000€ won, not the world.

I have my playing already in the grasp and know also about the risks. To show this to the dear colleagues of LordLucky, I have set a weekly limit of 1€ loss. Just to make it clear to them, I don't intend to gamble away even one euro of it until the payouts have been processed.

In LiveChat they keep telling me to sign this statement with a value below my salary.

No plan how I should proceed. I hope the Caro knows advice.:)

LG

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Anonym

verified

Former Member

LordLucky 20.000€ payout is not processed

29th Oct. 2019, at 05:34 pm CET#5

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You can certainly answer the question yourself, when you are willing to meet their requirements. If they had blocked your account after 150 euros for the purpose of clarification and bugged you first with proof of salary, you would have said with 100000% certainty: "F U" and would have landed on one of the 15,000 other casino sites. In case of a payout, they have you by the balls. There is no running away, because you want something from them. The time is certainly correctly chosen, if you do not impose a limit on yourself. Expecting such a limit from the casino side would be fatal. It is their business. But if someone from the supervisory authority asks, they can still say, but at Mr. Nutsproof we have questioned and have met our obligations.

I would sign the junk, send it there, set a healthy limit of 2000 euros a month and do not visit the site again.

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Expert

sippi

Forum posts: 1.573 Member since: 28.09.2016

LordLucky 20.000€ payout is not processed

29th Oct. 2019, at 05:38 pm CET#6

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I don't see the chicanery there, some also place a lot of value on Player protection - which is then of course led absurdly again, if only then, after you have deposited a bunch of money and you want to cash out, is asked for something like that. You have (apparently) behaved correctly, so you should have no problems getting the money. Of course, it is still annoying, no question. Especially, as already written above, if you have to submit a current electricity bill

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v****2

Forum posts: 621 Member has been banned

LordLucky 20.000€ payout is not processed

29th Oct. 2019, at 07:06 pm CET#7

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apparently casinos have to demand such absurd proofs from the player
absurd proofs from the player in order not to violate the new guidelines
at first it seems as if something is wrong or like a stalling tactic
tactics. but from the same information that the casino demanded I have now read
already the 4-5 times read and it was always about sums above the 15000€

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Visitor

nutsproof

Topic Creator

Forum posts: 9 Member since: 29.10.2019

LordLucky 20.000€ payout is not processed

29th Oct. 2019, at 08:17 pm CET#8

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I have now written another fat email to support and at the same time uploaded everything they wanted from me. Alone with this statement I have a funny feeling but they say that the amount does not matter, but it must only be lower than my monthly income.

Am curious how long the whole theater will last.

It's a pity that I also have to make the kind of experience. So far it has worked smoothly at all other casinos.

Thank you guys for the replies! I will update this as soon as something comes up.

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v****2

Forum posts: 621 Member has been banned

LordLucky 20.000€ payout is not processed

29th Oct. 2019, at 09:08 pm CET#9

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this kind of intensive player screening doesn't seem to have been around for very long.

but i have also experienced such a pedantic casino during the Verification process
although it was only about a hundred.
of course they didn't want to see any proof of income etc. like you.
but that was also a bit absurd. i have a set of standard pictures that i always use
in really high resolution and razor sharp. everything was not accepted because
because supposedly too blurry then it was criticized that the picture must not be
you are not allowed to edit the picture (i.e. to cut out a part of the picture or to
because of the size) the end of the story was I had to redo all the pictures
3 times make new until they were satisfied

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Amateur

mk5jas

Forum posts: 145 Member since: 26.10.2019

LordLucky 20.000€ payout is not processed

29th Oct. 2019, at 09:21 pm CET#10

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When I was still playing, I also had to re-do pictures 3 or 4 times. E.g. passport, the hologram had to be visible, then the account statement was not ok, all other casino's before accepted it etc.
And when I read something like that, you have to be afraid to win too much. Soon you have to go to the notary for a 1000 euro win or some such nonsense.
This deliberate stalling I have experienced far too often and I hope that many more stop playing. Sure, you get your money at some point in most casino's, but they make there now really another gamble from

This post has been translated automatically

Lord Lucky: LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

LordLucky 20.000€ payout is not processed

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