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Lord Lucky: Bonusshop - purchased FS packages 'disappeared'

Topic created on 03rd Aug. 2019 | Page: 1 of 1 | Answers: 3 | Views: 1,545
Nojan_2018
Visitor

Bonusshop - purchased FS packages 'disappeared'

3rd Aug. 2019, at 02:08 pm CEST#1
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I bought today at LordLucky for 195 coins free spins packages.there were a total of 10 pieces with different. Games and different number of free spins.
First everything worked normally.then popped up with 3 free spins packages (50FS Book of Dead,50 FS Cazino Cosmos, 20FS Cazino Cosmos) an error message.the page reloaded and the 3 packages were "gone".
The first MA on LiveChat explained 2-3 things I should try to fix..with no result.
The 2nd MA has brazenly pointed out again and again, that I would have redeemed all packages and gambled away according to your system!
A bonus package was still left (20FS Cazino Cosmos)
Here again error message and package gone!
This time fortunately with 2 Screenshoot in 10 seconds.
Clearly (at the clock top left)
When I confronted the MA with this, she tried to get rid of me with some thin explanation.
The whole case elaborately written by mail to the support.
Until now without response!

Greeting the p**sed off customer

Unfortunately I can not get the screenshots here purely loaded

This post has been translated automatically

Kleinkariert
Expert

Bonusshop - purchased FS packages 'disappeared'

3rd Aug. 2019, at 02:21 pm CEST#2
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Make sure that the screenshots do not contain your name, then upload them to an upload page and link them here. In the best case the problem will be solved by the written e-mail.

In the history they should see that you have not gambled the packages or the resulting win. The chat employees are not well trained in many casinos, however, which have partly prefabricated texts / sentence modules and repeat themselves at some point only. The email support is from experience usually (not always!) Comptier because this is more likely to forward requests to the appropriate department of the company.

Since there is no arbitration board registered for the site, you would have to file a complaint with the MGA in the worst case (takes forever), so I recommend contacting someone from the Gamblejoe team directly (e.g. Julian). Maybe they will forward your case directly and you will get your package without waiting for months.

This post has been translated automatically

Nojan_2018
Visitor

Bonusshop - purchased FS packages 'disappeared'

3rd Aug. 2019, at 02:28 pm CEST#3
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I have written to the support again and said that you can at least with a short response such as "we regret the circumstances and follow up your problem". I also mentioned to inform me times at a casino rating site, whether the handling of customers there more often stands out.

I will wait until tomorrow.
Many thanks for the quick and helpful response!!!

Greetings

This post has been translated automatically

Nojan_2018
Visitor

Bonusshop - purchased FS packages 'disappeared'

4th Aug. 2019, at 12:10 pm CEST#4
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Nobody has liked this post so far
Time to eat,
I just received a reply that they will fix the bug and replace the missing bonus packs.
However, as it sounded not 4, which were ultimately but only 1 or 2.
A detailed list I have now sent and pointed out that alone the time required for explanation and coherent put together the documents, slowly annoying and I turn to the MGA in the case that the purchased items are not now replaced without complaint!
Hope now it works.
Thanks again for the quick help and good advice

... total by the way bottom line 140 FS.Da make the so an effort out.

This post has been translated automatically

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