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Löwen Play: Unfair event

Topic created on 18th Jul. 2024 | Page: 1 of 1 | Answers: 13 | Views: 953
Knubbell
Rookie

Unfair event

18th Jul. 2024, at 09:24 am CEST#1
0 Likes

Nobody has liked this post so far
I need your opinion on something that confuses me a lot and I don't know whether I should be angry or have not understood something.

I've been playing Löwen Play for a long time now. It doesn't usually go so well, but it's still fun and when something comes up, the payouts go smoothly. The support is also always very nice. Pragmatic Play's 1-year promotion has also been running there since March. In addition to random daily drops, there is also a daily leaderboard with quite a few wins. But no matter what I do, even on the best days with a good RTP and lots of free spins, I don't even get close to the top 100 (!) and most of the time I stay above 7000th place. In the recent Play N Go weekly event, I managed 79th place without any problems.

Since I am very surprised by this, I asked the support if there is something in the Pragmatic ranking that I am overlooking and if we are competing against players from all over the world in this event, which I would find very unfair, because without a German license, players can make unlimited deposits, bonus buys and turbo spins.

Answer: Thank you for your patience. I checked and found out the following: As I already told you in the chat, only this promotion was only for Germany or everything that is licensed in Germany.

A few days later, after careful observation, I still couldn't find a way to get such high scores. So I just had a look at what other casinos had. It didn't take long. The same Pragmatic Event is running on Curacao and Malta sites like 30bet. And it's exactly the same event. I took a screenshot of the leaderboards and the player IDs + their scores are identical to the leaderboard on löwen-play.

Now of course I'm asking myself: Am I crazy? This is extremely unfair for all German players. We have a Deposit limit, 5 minute break, 5 second spins etc. and are competing against players who have completed the permitted 5000 spins per day for this list in 2 hours?

If you can't tell me I'm missing something, I'm really sick to my stomach. So much money left in these Pragmatic Slots. And they'll probably just ban me if I complain about it. But I just want equal opportunities in these things. Well, and to be honest, I'd also like my money back from Pragmatic Play, at least as credit, so I'll just play it on other slots.

What do you think?

Addendum: How can I insert a picture here comparing the events?

Knubbell

Edit by Julian: Picture has been inserted

This post has been translated automatically

Justin
Amateur

Unfair event

18th Jul. 2024, at 10:48 am CEST#2
1 Like

Liked this post: Avatar von Langhans_innen Langhans_innen
Drops & Wins is a worldwide promotion, not limited to Germany. The support team has been telling you garbage. Regardless of this, you have to be pretty naive to believe that a Provider is offering 30 million in prize money in Germany.

Tournaments are all about the ratio of win to bet. The disadvantage is the slow rounds, but not much else.
Bonus Buy doesn't help at all, as the bet is also calculated correspondingly higher.and unlimited depositing also means unlimited losing.
I don't quite understand what advantage you see in that.

Drops and Wins does not affect the RTP of the game, it is an additional incentive from Pragmatic that you do not have to claim.
You play the slots and lose your money. It is completely up to you where you wager your money and the decision to play Pragmatic Slots is completely voluntary.

Why should the casino or Pragmatic give you anything in return?


This post has been translated automatically

R3hab
Elite

Unfair event

18th Jul. 2024, at 11:02 am CEST#3
0 Likes

Nobody has liked this post so far
You've found out something, I think that sucks too.
Have you approached the lion play about it? And maybe you can pass the information on to the licensor
The GUTS is not exactly the best and fastest authority.

This post has been translated automatically

gamble1
Icon

Unfair event

18th Jul. 2024, at 01:51 pm CEST#4
0 Likes

Nobody has liked this post so far

Knubbell wrote on 18.07.2024 at 09:24: I need your opinion on something that confuses me a lot and now I don't know if I should be angry or if I didn't understand something.

I've been with Löwen Play for a long time now. It doesn't usually go so well, but it's still fun and when something comes up, the payouts go smoothly. The support is also always very nice. Pragmatic Play's 1-year promotion has also been running there since March. In addition to random daily drops, there is also a daily leaderboard with quite a few wins. But no matter what I do, even on the best days with a good RTP and lots of free spins, I don't even get close to the top 100 (!) and most of the time I stay above 7000th place. In the recent Play N Go weekly event, I managed 79th place without any problems.

Since I am very surprised by this, I asked the support if there is something in the Pragmatic ranking that I am overlooking and if we are competing against players from all over the world in this event, which I would find very unfair, because without a German license, players can make unlimited deposits, bonus buys and turbo spins.

Answer: Thank you for your patience. I checked and found out the following: As I already told you in the chat, only this promotion was only for Germany or everything that is licensed in Germany.

A few days later, after careful observation, I still couldn't find a way to get such high scores. So I just had a look at what other casinos had. It didn't take long. The same Pragmatic Event is running on Curacao and Malta sites like 30bet. And it's exactly the same event. I took a screenshot of the leaderboards and the player IDs + their scores are identical to the leaderboard on löwen-play.

Now of course I'm asking myself: Am I crazy? This is extremely unfair for all German players. We have a Deposit limit, 5 minute break, 5 second spins etc. and are competing against players who have completed the permitted 5000 spins per day for this list in 2 hours?

If you can't tell me I'm missing something, I'm really sick to my stomach. So much money left in these Pragmatic Slots. And they'll probably just ban me if I complain about it. But I just want equal opportunities in these things. Well, and to be honest, I'd also like my money back from Pragmatic Play, at least as credit, so I'll just play it on other slots.

What do you think?

Addendum: How can I insert a picture here comparing the events?

gamble1

Edit by Julian: Picture has been inserted

You won't get your money back under any circumstances - you spent it on the game and not on the leaderboard, which is an add-on and not a game in its own right


Everything else is of course annoying but you can't hope for equal opportunities in a DE casino, our state rules are too bad for that whether such a ranking list is allowed at all must be clarified elsewhere but I think so because the GGL has approved this slot

This post has been translated automatically

Knubbell
Rookie

Unfair event

18th Jul. 2024, at 07:06 pm CEST#5
0 Likes

Nobody has liked this post so far

All casinos that are authorized to participate in D&W tournaments can do so.
In this case, neither Pragmatic Play nor Löwen-Play are responsible for the German regulation and its restrictions.
The gaming supervisory authority is responsible for this and regulates the whole thing.

Yes, the support team is of course making excuses. In my opinion, Curacao casinos are certainly not authorized to participate under German law.


Löwen-Play should be given a big minus in the casino rating for this. I think that with all these "plays with responsibility" things, the casino should now take action and inform the gambling supervisory authority that this action by Pragmatic Play violates German guidelines. And I don't mean that out of frustration, but out of a sense of justice.

As this event is obviously taking place worldwide and providers such as 30bet from Curacao are taking part, I simply don't think it's fair. Of course everyone has the same chance, but has to pay a lot more for it.

1.) Foreigners don't have to wait 5 seconds and they can just let it run automatically
simply let it run automatically. We have to spend at least 7 hours (!)
press every single spin ourselves in order to make maximum use of the 5000 spins
to the maximum. That is a huge disadvantage.
2.) The RTPs differ to some extent. And that means fewer
Free spins on average.
3.) If it is limited to casinos licensed in Germany, there is less competition
Competition. In the worldwide event, we are now over 50000
Players in the ranking. At the PlaynGo event, there were just
4000.
4) So you can work out what that means. With the
slow spins, perhaps only the top 100 finish the event, so I was well ahead in PlaynGo
i was well ahead in PlaynGo. In the Pragmatic Event we play
against the whole world, who can make the allowed 5000 spins within 2 hours
within 2 hours. That's easily 2000 people alone, who you can overtake
can overtake in terms of points, but are at a disadvantage in terms of time.

This post has been translated automatically

Butterbrezel
Elite

Unfair event

18th Jul. 2024, at 07:07 pm CEST#6
1 Like

Liked this post: Avatar von R3hab R3hab
That's really borderline. If it's the same leaderboard, you can't call it a fair competition in any case.

Why don't you confront Support with proof (your screenshots) that it's the same leaderboard and that players with a DE license have significantly less chance of winning.

I don't think the leaderboard / the action will change. But maybe you can get a good chunk of "Debt relief free games" or something.

If the support then comes across as stupid or offers nothing at all, it would be appropriate to inform GGL.

This post has been translated automatically

Langhans_innen
Expert

Unfair event

18th Jul. 2024, at 07:53 pm CEST#7
0 Likes

Nobody has liked this post so far
The fact that it is not a good starting position to take part in a Tournament in which there are a huge number of competitors due to the distribution mentioned here would actually be reason enough not to do it at all. I don't understand why you're getting so involved, even though you're always ranked somewhere "below the rest" in the tables. I'm really not an expert on the scene because I always leave tournaments to the left, but the chances of winning are simply exorbitantly bad from this point of view - regardless of whether you play at Löwenplay or at a halfway decent place. Be glad that you can't turn to automatic in power mode...saves money.
As you know, Touchy is the tournament expert here: if he reads this and thinks it's worth it in this case, I haven't said anything, I'm happy to be enlightened and take it all back.

This post has been translated automatically

comiker91
Rookie

Unfair event

18th Jul. 2024, at 10:52 pm CEST#8
0 Likes

Nobody has liked this post so far
Huhu,

the German licensed drops are separate from the foreign arcades.
Since you have attached a screenshot from an unlicensed arcade, it is clear that it is worldwide.

For all German providers, Play'n Go / Pragmatic and whoever else offers drops or competitions is separate, the support is right

This post has been translated automatically

Falke
Expert

Unfair event

19th Jul. 2024, at 02:57 am CEST#9
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Basically, you're right that it's very unfair and that you're at a disadvantage as a German player. Ultimately, however, it's a voluntary event organized by Pragmatic and there's simply nothing you can do about it. The fact that the support team once again doesn't know a thing and gives you false information is of course typical of a casino.

Support staff at casinos are usually not trained in anything beyond ABC knowledge. What's more, they are usually not the brightest either and usually don't understand what you actually want from them, no matter how simple and logical it is.

I recently stopped playing slots, wanted to switch to Poker and have now been banned from the last remaining poker provider. I simply have zero confidence in the RNG and quickly realized that it's no longer good for me either. So my goal is to get away from it completely and not put another penny into any casino game. I've been annoyed too often and too much, for nothing.

Something is already happening with regard to suing Curacao and I will take advantage of this opportunity sooner or later as soon as these proceedings are funded.

I know it doesn't really fit into the topic right now, but maybe you should think about whether playing is still good for you at all and, above all, whether it's really worth playing in German stalls. You'll get ripped off everywhere anyway, but let's be honest. The only options you have are either to play illegally and Risk being reported to the police or to play with an underground RTP and the harassing 5-second rule, which is no longer a rip-off but rather borders on robbery.

This post has been translated automatically

Knubbell
Rookie

Unfair event

19th Jul. 2024, at 08:32 am CEST#10
0 Likes

Nobody has liked this post so far

comiker91 wrote on 18.07.2024 at 22:52: Huhu,

the German licensed drops are separate from the foreign arcades.
Since you have attached a screenshot from an unlicensed arcade, it is clear that it is worldwide.

For all German providers, Play'n Go / Pragmatic and whoever else offers drops or competitions is separate, the support is right

Yes, maybe the drops, but definitely not the ranking. See screenshot.


And the PlaynGo event the week before showed that it is possible. There I came 79th with relatively little effort. The reason? Of course, there were only 3-4k active players from Germany instead of tens of thousands worldwide.

This post has been translated automatically

Knubbell
Rookie

Unfair event

19th Jul. 2024, at 08:34 am CEST#11
0 Likes

Nobody has liked this post so far

Butterbrezel wrote on 18.07.2024 at 19:07: That's really borderline. If it's the same leaderboard, you definitely can't call it a fair competition.

Confront the support with the proof (your screenshots) that it is the same leaderboard and that the players have significantly less chance of winning with the DE license.

I don't think the leaderboard / the action will change. But maybe you can get a good chunk of "Debt relief free games" or something.

If the support then comes across as stupid or offers nothing at all, it would be appropriate to inform GGL.

Support will only pass on the blame.



If you are still dissatisfied, you are welcome to complain to Pragmatic Play and the gaming supervisory authority.

You are free to make your own decision.


This post has been translated automatically

slotliebe89
Elite

Unfair event

19th Jul. 2024, at 09:21 am CEST#12
0 Likes

Nobody has liked this post so far

comiker91 wrote on 18.07.2024 at 22:52: Huhu,

the German licensed drops are separate from the foreign arcades.
Since you have attached a screenshot from an unlicensed arcade, it is clear that it is worldwide.

For all German providers, Play'n Go / Pragmatic and who else offers drops or competitions are separate, the support is right

If it's a worldwide ranking, I can't imagine that the drops are handled by country.

This post has been translated automatically

R3hab
Elite

Unfair event

19th Jul. 2024, at 10:05 am CEST#13
0 Likes

Nobody has liked this post so far

Knubbell wrote on 19.07.2024 at 08:34:



Haha what a lazy bunch, just want the customer to take care of it

I can't take any more 😂

This post has been translated automatically

Justin
Amateur

Unfair event

20th Jul. 2024, at 03:04 pm CEST#14
0 Likes

Nobody has liked this post so far

comiker91 wrote on 18.07.2024 at 22:52: Huhu,

the German licensed drops are separate from the foreign arcades.
Since you have attached a screenshot from an unlicensed arcade, it is clear that it is worldwide.

For all German providers, Play'n Go / Pragmatic and whoever else offers drops or competitions is separate, the support is right

Nonsense. Pragmatic drops and tournaments are worldwide.

This post has been translated automatically

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