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Löwen Play: [solved] Löwenplay - free spins winnings not booked

Topic created on 06th Mar. 2023 | Page: 1 of 1 | Answers: 8 | Views: 1,058
schwede666
Top Member

[solved] Löwenplay - free spins winnings not booked

6th Mar. 2023, at 08:12 pm CET#1
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Hello Community,

i would be interested to know if anyone has had the same problem. Namely, I played the slot "Blockchain Megawaysd" at Löwenplay and at some point got the free spins. These have paid on 1,-€ stake around 700,-€. After the free spins ended, the win was not added to my balance. It also does not appear in the player round overview. It can only be seen in the player session history of the slot. I sent screenshots to the support and received the terse answer that the game manufacturer had been contacted and that there were no wins for that period.

At the moment I am just completely served, can that be?

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bruffl
Expert

[solved] Löwenplay - free spins winnings not booked

6th Mar. 2023, at 09:53 pm CET#2
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Normally, something like this is cleared up.
If you have sigar screenshots, you don't have to worry. Löwenplay is additionally licensed in Germany...

This post has been translated automatically

schwede666
Top Member

[solved] Löwenplay - free spins winnings not booked

6th Mar. 2023, at 11:45 pm CET#3
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bruffl wrote on 06.03.2023 at 21:53: Normally something like this is cleared up.
If you have sigar screenshots, you don't have to worry. Löwenplay is additionally licensed in Germany...

I sent yes, were not mentioned with a word...

This post has been translated automatically

Caro
Expert

[solved] Löwenplay - free spins winnings not booked

7th Mar. 2023, at 08:59 am CET#4
1 Like

Liked this post: Avatar von schwede666 schwede666
Hey schwede666, I have forwarded your thread to our contact at Löwenplay. I'll get back to you as soon as I hear back.

This post has been translated automatically

schwede666
Top Member

[solved] Löwenplay - free spins winnings not booked

7th Mar. 2023, at 06:53 pm CET#5
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Nobody has liked this post so far

Caro wrote on 03/07/2023 at 08:59: Hey schwede666, I have forwarded your thread to our contact at Löwenplay. I will get back to you as soon as I hear back.
,

Thank you, I can certainly provide the screenshots from the player session history and email correspondence to date if needed.

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Caro
Expert

[solved] Löwenplay - free spins winnings not booked

7th Mar. 2023, at 07:54 pm CET#6
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Thank you, the manager is already checking what is/was going on. I hope that I will get a feedback tomorrow.

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Caro
Expert

[solved] Löwenplay - free spins winnings not booked

8th Mar. 2023, at 10:32 am CET#7
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So I just got the feedback from the manager. The Provider Booming Games has informed the game store today that there was a bug in their slots and they first have to filter out how many players are affected.

Löwenplay is not to blame in this regard. I really hope that Booming Games will fix the bug soon and you will also get your win credited. However, you still have to be a little patient.

This post has been translated automatically

schwede666
Top Member

[solved] Löwenplay - free spins winnings not booked

8th Mar. 2023, at 08:38 pm CET#8
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Nobody has liked this post so far

Caro wrote on 08.03.2023 at 10:32: So I just got the feedback from the manager. The Provider Booming Games told the game store today that there was a bug in their slots and they first have to filter out how many players are affected.

Löwenplay is not to blame in this regard. I really hope that Booming Games will fix the bug soon and you will also get your win credited. However, you will have to be a little patient.

Thank you very much for your efforts, Löwenplay has indeed already credited me the full amount! Also good to know that a bug at the provider was causally to blame, that restores my shaken confidence.


Again, many, many thanks you are just bomb...

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Caro
Expert

[solved] Löwenplay - free spins winnings not booked

9th Mar. 2023, at 08:29 am CET#9
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Nobody has liked this post so far
After schwede666 has been credited again, I will close the thread.

This thread was closed

This post has been translated automatically

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