LocoWin: [solved] Waiting over a week for verification of my documents - payouts in the amount of 9.800€ also pending !
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[solved] Waiting over a week for verification of my documents - payouts in the...
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Flakk
i have been playing at LocoWin (under the account name: Constantine) for some time now and consequently I have submitted all required documents so far (bank statements, copies of IDs etc...).
A little over a week ago I was asked to submit documents regarding my "Source of Wealth". I did this immediately.
Now more than a week has passed. Neither the live support, nor direct messages or even mails to the support have brought anything. They only say: Documents are being checked. I am neither informed about the status of things, nor whether something is missing, let alone how long the whole thing could still take. It is always referred to the other department that has been commissioned with this, but there seems to be no contact between the support and that department. Which makes the existence of the support seem a bit unnecessary.
Also outstanding are payments totaling 9.800€. Nothing has happened with these either. And these have also been outstanding for over a week. Of course, as always, these can only be initiated after Verification of the documents. However, I find it impossible how Locowin offers absolutely no transparency or even seeks no communication with the customer.
I have now some through with Locowin, but such behavior is absolutely "dubious" and completely customer unfriendly.
I therefore wanted to ask the local community for advice on how I can / should proceed. Through other contributions I could clearly see that a member named "Caro" could often help out. Am open to all suggestions and remain in this sense,
with best regards, happy holidays, stay healthy
Constantine
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After the first request on the part of LocoWin on 07.12.21, whereupon I submitted all the requested documents on 09.12.21, I now received another mail on 27.12.21. I find it really "not appropriate" what is now required here to the previously mentioned documents from me.
Short summary:
I am self-employed
-- other private data has been removed for security reasons --
The following documents were requested on 07/12/21
1. Proof of income, i.e. invoices I have written to my clients.
2. Bank statements showing or containing the receipt of the above invoices.
On 09.12.21 I submitted all the above documents.
On 12/29/21 requested the following documents:
1. Proofs of the EC and credit card payments I received.
2. Proofs and explanation why the EC card payments have my company name as sender
3. Evidence and explanation why credit card payments include the name of my EC payment terminal.
4. Evidence and explanation of cash deposits I have made to my company account
5. Evidence and explanation for payments I receive from an agent for the settlement of "smartphone" Insurance claims
6. Proof of my income for August 2021
7. My trade license
8. Bank statements that include other deposits and or withdrawals.
and some more declarations in text form.
On 29.12.21 I have submitted all the above documents and declarations.
Since the beginning of this whole action I am not able to withdraw my balance of almost 16.000€ . Deposits and expenses are still possible of course
If one considers how long it took (scarcely three weeks) to "analyze" my first documents which amounted to only few sides, I do not see that within short time can be cleared. Because who needs 3 weeks to "analyze" 10 pages will probably need a whole year to go through my almost 60 pages that I HAD to send this time.
I am open for any advice. Especially since all the documents I sent contain sensitive information about my company's finances, my person and my business relationships. My biggest fear is some kind of "foul play" that LocoWin might pull here.
Anyone who can help and advise is always welcome to respond.
I wish you all a happy new year
Ogi
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[solved] Waiting over a week for verification of my documents - payouts in the...
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Krabbenburger
Absolutely not fair or anything else and just shows how unserious this whole business has become.
Funnily enough, I often only hear this from certain oh-so-serious MGA booths
With Gammix I had problems with every payout from 300 euros. No payout went faster than 7 days, while in Curacaobuden from Verification to payout a maximum of 50 minutes passed
No idea how this group survives so.
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Do you use your Private Bank account or the company one as your Deposit source in the casino? Despite the increasing pettiness, Locowin is still considered a reputable casino, so you will definitely get your money.
From their terms and conditions
2.4. You hereby accept and warrant that you may only use the Games in your own name and not on behalf of any other person, entity or company. If we determine that you are not using your account on behalf of another person, your account will be suspended and/or closed and we will take any further action required by law.
In my opinion you now have THREE options
1) You continue to exercise patience
2) You contact "Caro". She is a moderator on the GambleJoe forum and may have a contact at Locowin.
- https://www.gamblejoe.com/communicator/caro/
3) Locowin has a MGA license, the official arbitration body for problems between casino and customers is in this case the EADR Limited.
- https://eadr.org/de/eadrformular/
Before you report to the EADR, you should contact Caro.
Congratulations on your win!
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I only Deposit through my personal account. I have only once accidentally deposited through my company account. But both accounts are in my name as I am a self-employed entrepreneur.
I understand the terms and conditions and that LocoWin must do their due diligence to ensure the legality of the funds and to prevent abuse such as money laundering etc..
I just find the transparency and communication, rather the lack of those two points, to be of great concern.
Neither by "live chat", "mail" or "contact form" could my questions about the receipt of the documents nor about the progress of the audit be answered.
They always refer to "the department", which is obviously not available to anyone.
I have no "real" doubt that I will eventually receive the funds. It is just very unpleasant to grope in the dark like this. Especially when you consider the time period during which there is no feedback from LocoWin.
In addition, there is the problem that, especially self-employed entrepreneurs are not forced to give a fixed salary.
Nevertheless, I hope that this time LocoWin does not need so long to go through my documents. Especially since all conceivable documents have been submitted by me in the meantime.
In addition, it is not the basic seriousness of LocoWin that makes me wonder, but how often external influences have to take place in order for an appropriate action to be taken.
I have been playing at LocoWin for some time now.
But when you don't get any updates after sending in documents and three weeks later you are asked for another batch of documents that could have easily been mentioned in the first request, then it is frustrating for me.
It should not be a problem to apply certain standards and mechanisms that make these processes transparent and comprehensible for the customer.
Nevertheless, I thank you for the answer and hope for further constructive assistance.
Thanks again, happy new year
Ogi
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I sent Caro a link to this thread with a short message.
Of course I have to and will have patience.
The arbitration board is for me the last resort should everything else actually fail..
With kind regards
Ogi
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hustlehoff, 
Krabbenburger, 
Makbarbrother
i think there is still more evidence missing:
- Front and back of your credit card incl. password.
- Password of your bank account, so that the security department can check what kind of transfers you make
you do
- Consistency of your last bowel movement incl. proof as photo or as PDF, so that one can print the whole thing over the 3D printer
the whole thing can be printed out
- Proof of the color of your urine. Is alcohol or intoxicant degradation detectable ? If yes, wins must be canceled, since
under alcohol or Raschmittel against the AGB is offended
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This whole unserious Sow gedöns is just the very last. Thanks to all the bureaucrats and socialists in the EU Parliament who have made these so-called "money laundering" laws. And of course to the MGA who implemented this in their license conditions.
If you have sent unblackened invoices from your customers, this could even be a violation of the GDPR because the personal data of your customers are passed on to Gamix LTD without permission.
It's ironic that the same people who drafted the GDPR are making laws that may force you to violate privacy laws in order to comply with "money laundering" laws. There the snake bites itself in the tail.
Of course, the way they are dealing with you is highly unprofessional.
They could just pay you and ask for these documents.
Instead, they wait for you to have a big win, and then request 60 pages of documents without processing them.
All sanctioned by the MGA.
Such history shows once again that you should give a wide berth to Malta or EU licensed casinos.
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It is an impudence to organize such a stress with customers.and what the there partly demand, is already criminal.invoices from customers, I do not believe it, there are data on it, which no stranger what concern.just imagine, these customers find out it, that their addresses and names with amounts to be paid in Malta rum kusieren, so I am speechless.I hope you get your money, and then very quickly topple the account, such a casino belongs immediately reported, and closed.
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