Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

LocoWin: [solved] Verification drags, lack of communication

Topic created on 09th May. 2022 | Page: 1 of 2 | Answers: 15 | Views: 3,505
Masdas
Hello all,

i was lucky and at the beginning of last week I cashed out a total of 24.000,00€ (12x 2.000,00€).
Have not claimed any bonus, but somehow panic that something leads to the fact that the casino deprives me of the win...

Now, as you know, I had to drop my pants during the Verification process
This is now dragging on since last week Thursday and more and more documents are required (last today bank statements, proof of salary). So extensive I know it not from any other casino, but what you do not reveal everything..

Today I uploaded the requested documents, but I can't get rid of the feeling that this is far from the end.
The chat of course only gives me standardized answers (takes up to 48 hours... etc).

Does anyone have a Tip on how I could speed things up a bit? Can something still go wrong with the verification? Can someone possibly support me here?

Many questions...😩

Greetings

This post has been translated automatically

ruhrpott
Expert
Which casino are we talking about?

EDIT: Have seen that it is about Locowin.
Write the best times Sabine on. Just click on the link and go there on the left side under the profile picture on message.
https://www.gamblejoe.com/profil/sabine/

Basically, the Gammix casinos is unfortunately nothing surprising, this happens very often lately, so you best contact Sabine.

This post has been translated automatically

Masdas
Hello Ruhrpott,

thank you very much for your answer. I have contacted Sabine

Best regards

This post has been translated automatically

Niroht
Experienced
Masdas wrote on 09/05/2022 at 22:36: Hello everyone,

there I had also times luck and have at the beginning of last week a total of 24,000.00€ to pay out (12x 2,000.00€).
Have not claimed any bonus, but somehow panic that something will cause the casino to deprive me of the win...

Now, as you know, I had to drop my pants during the Verification process
This is now dragging on since last week Thursday and more and more documents are required (last today bank statements, proof of salary). So extensive I know it not from any other casino, but what you do not reveal everything..

Today I uploaded the requested documents, but I can't get rid of the feeling that this is far from the end.
The chat of course only gives me standardized answers (takes up to 48 hours... etc).

Does anyone have a Tip on how I could speed things up a bit? Can something still go wrong with the verification? Can someone possibly support me here?

Many questions...😩

Greetings

I am always amazed and find it sucks 🤢🤮🤮🤮 that such rampant verification must always be done very precisely and meticulously only when the player brings a larger win to payout...

This post has been translated automatically

WhatAboutTism
Rookie
This could be a SOW/SOF request. This can become annoying under certain circumstances

This post has been translated automatically

gamble1
Icon
Thorin2017 wrote on 10.05.2022 at 16:12
I'm always amazed and think it sucks 🤢🤮🤮🤮 that such rampant Verification only ever needs to be done very precisely and meticulously when the player brings a larger win to payout...

Haha big win for some it is enough to bring a win to payout at all

This post has been translated automatically

Anonym
gamble1 wrote on 10/05/2022 at 17:07
Haha great win with some it's enough to even bring a win to payout

I didn't have any at all and was supposed to declare what I earn, if I have property, inheritance etc 🙈 however at woop

This post has been translated automatically

Masdas
Brief Update:

I am in contact with Sabine

Yesterday I had written again with the livechat
Allegedly I have uploaded documents via an expired link... in my opinion not possible to upload anything at all with an expired link
Well..
Not even 5 minutes later I get an email that all documents are complete and are given to the responsible department for review
How so?🧐

On renewed inquiry in the livechat it is now supposed to take up to 48 hours. I am curious..

This post has been translated automatically

Masdas
Again, an update:

I had to submit some documents for the SOW, which I sent yesterday. Now I found out that my account was closed, according to LiveChat permanently... I should write an email.

I could puke..

What is this!!!

Does anyone know what could be going on?

This post has been translated automatically

MariLane
Amateur
Why not ask them why, how should we know?
If the account close permanently because something did not fit with the documents or an oversight?

This post has been translated automatically

Hot Topics5th Nov. 2024 at 08:49 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately