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LocoWin: [solved] Win not received

Topic created on 04th Jan. 2022 | Page: 1 of 1 | Answers: 9 | Views: 2,183
Shiyuna

[solved] Win not received

4th Jan. 2022, at 01:20 pm CET#1
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Good day

Hello first, I have a problem with which I now no longer know what to do. Have just registered here and before that quietly occasionally read some threads here. The casino LocoWin does not really seem to provide enthusiasm.
I describe now times my problem:
I play via my cell phone, played on 1 January at Locowin, game name: Sweet Bonanza Candyland. I was occasionally thrown out of the game because I was logged out, I found but first not so bad. Until I then arrived at the Sweet Spins mode (free spins) and then a win. Then came as before, the error message unexspected error. So I had to refresh the page and log in again. Then I went back to the game. The win was not credited to my account. I waited for an hour until I wrote to the support of the game, they wanted all the information from me, game ID. After 5 hours I finally got the confirmation from them that I would get my money manually within 24 hours. Sunday was then nothing, well I wrote to Locowin support, sent all the data, sent screenshots. They said that it can take up to 24 hours. Then I wrote to the live support again yesterday and sent everything again. Now all of a sudden they say that it can take up to 72 hours and that it will be checked. I have now but a bad feeling, also by all the negative posts here regarding the casino. It is not about a money payout, but that a win was not credited to my account. I can even prove through the screenshots that I won. In the game history is the stake and the amount won. In the Locowin history is the stake and 0.00€ win. Of course you can manipulate such screenshots. But Locowin should have the possibility to check my history? First of all I wonder how something like this can happen? Is it because I was logged out during the game? In the game history you can see my win in black and white. But in the Locohistory I got nothing.

Now I don't know what to do, I feel like the support is just stalling me and nothing is happening. The win is probably not big for many of you but for me it is. It is 134.30 euros that I won and never got. What can I do now?

Love greetings

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Anonym

[solved] Win not received

4th Jan. 2022, at 01:39 pm CET#2
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They must have taken the Loco Panda casino as a model. Or they are even
the same people under a new name. One does not know.

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schnüffel

[solved] Win not received

4th Jan. 2022, at 01:54 pm CET#3
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Tach, I have made a similar experience with Goslot (also scammix). but only about peanuts with me but it's about the principle.
goslot - Imgur

0.2 is the stake. then the win and behind is the current balance.

as you can see the win is initially booked but in the next spin it is already gone
first I noticed that only with this picture. but have yesterday again through my game history scrolled and funnily enough was booked in the game tahiti gold not a single win and have there about 15 euros gambled away

in the Live Chat my complaint was only forwarded to the technical department but since a week no further messages to get more

that was my last Deposit in the group. why is something like that listed here?
https://imgur.com/jAJwSUj

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Shiyuna

[solved] Win not received

4th Jan. 2022, at 03:21 pm CET#4
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Anonym

[solved] Win not received

4th Jan. 2022, at 04:03 pm CET#5
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I know this problem with wins not well written from others

With Evolution it happened to me several times - with Casino Holdem the Bonus Bet
was not paid out

When I then played at the Russenbooks, I always got the full
Win. Therefore, what can I say, play only where you realize you get
your money plus wins

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Anonym

[solved] Win not received

4th Jan. 2022, at 04:36 pm CET#6
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The casino cannot help you directly in this case, as they do not have access to the slots at all.

I and other acquaintances have had such incidents several times. The casino must notify the Provider and they will then deal with the problem. All you have to do is forward the corresponding round ID to Loco. The whole procedure can take up to 8 weeks...

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Shiyuna

[solved] Win not received

4th Jan. 2022, at 04:45 pm CET#7
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Royal777 wrote on 04.01.2022 at 16:36: The casino can not help you directly in this case, because they have no access to the slots.

I and other acquaintances have had such incidents more often. The casino must notify the Provider and they will deal with the problem. All you have to do is forward the corresponding round ID to Loco. The whole procedure can take up to 8 weeks...

Huhu thanks for your answer. I had already written with the support of the game, they said yes then the money would be manually within 24 hours on my account, which was not the case. Then I wrote 2x with the LocoWin support, they also have all the data in this regard, including the game ID. Just have a bad feeling that there is nothing more comes around and they just want to stall me with 24h, then 72h. Well, I will still not let go. I also write friendly and factual. Then I have to wait and wait.


Edit: Post was copied out of the quote box

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Anonym

[solved] Win not received

4th Jan. 2022, at 04:56 pm CET#8
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Shiyuna wrote on 04/01/2022 at 16:45

You have nothing to worry about. While this casino tends to be one of the worse gaming platforms, it is definitely reputable. The customer support leaves a lot to be desired, as does the diligence and speed in resolving issues...

A manual credit is not possible for the normal employee at the customer service (for various legal reasons). In your place, I would wait until next Friday and if nothing has happened by then, then I would contact the support again.

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Xandi

[solved] Win not received

10th Jan. 2022, at 03:50 am CET#9
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I have the same problem. Is there anything new with you yet?

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Caro
Expert

[solved] Win not received

11th Jan. 2022, at 12:56 pm CET#10
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Shiyuna has just informed me via Communicator that the winnings have been credited to her player account.

This topic has been closed

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