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LocoWin: [solved] LocoWin refuses payment

Topic created on 17th Jul. 2021 | Page: 1 of 1 | Answers: 3 | Views: 2,220
gambling

[solved] LocoWin refuses payment

17th Jul. 2021, at 02:07 pm CEST#1
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Hi and I have a small problem.
Small is good, because in the end it's only about 50€.

At LocoWin there are always times (No-Deposit and Deposit required) free spins, but you do not have to wager. Since they are of course not stupid, they have a few rules regarding the maximum possible payout.
https://www.locowin.com/bonus-terms
Little backstory:
On Thursday I got an email in which the game "Hotel Yeti-Way" was introduced. It said that free spins are waiting for me and if you deposit 50€ today you will get another 50 free spins the next day.
My balance was 0.00€ and I did not have any Bonuses active because there was a problem with them in the past, so I will never deposit with bonuses again.
I had 5 free spins at Hotel Yeti-Way on 0.10€ bet as far as I know and won 4.80€.
With this 4,80€ I first played Book of Dead and then Dog House. In Dog House I went straight in after a few spins and won 67€. I was already happy because that is free money. Well I have then 65€ paid out, until I then later remembered that in their Bonus terms yes the following is:

2.2.9. For players who make a profit from free spins that are without deposit requirement at Locowin.com, the largest possible payout is 50 EUR (or the equivalent in any other currency).

More about this later. So my balance was back to 0.00€. Then I thought deposit 50€ to secure the 50 free spins the next day. No sooner said than done, I did a little Bonus hunt until I was back at 0.00€ and then through the free spins (played by me with real money) in 6 different games finally came back to 53€. Since I know the casinos and the 50 Deposit Free Spins also have their terms (max. payout 150 €) I thought that it would probably be the smartest to pay out the 53 € again and then go tomorrow with 0 € in the free spins because I did not want to mix the money.
That was also the time when I remembered that I can only withdraw 50€ with the NO Deposit Free Spins, but my withdrawal was 65.08€ to be exact. So I asked in the chat again and they said to me I can only 50€ pay out of it (was confirmed to me now already 2x) and the remaining 15.08€ I can just verslotten for fun.
But since I still had my REAL Money balance of 53€ I did not want to mix the money of course to avoid problems (but then occurred anyway).
So I paid out the 53.46€ to be exact, so had 2 payouts open. Then the 65.08€ payout canceled because that was only a few hours ago and fortunately not yet processed.
Then of the 65.08€ exactly 50.00€ paid out and the remaining 15.08€ gambled away.


Soo today now ne mail from Locowin get that my payout was denied because I allegedly against rule 2.2.9 have violated.
The awesome thing is that I only have 50€ on my account. That means that they have simply denied me my REAL MONEY payout. Where are please the 3.46€ gone?? Not to mention the 50€ I got from the No Deposit Free Spins.
Since I have as I said that money NEVER mixed to avoid just such a thing they have clearly made a mistake. How do you see that?

I have just asked the Live Chat and to ask a real contact person by email to clarify this because I have not violated the bonus terms.
Four times I was simply waved off and it always came only the answer I should make sure in the future that I do not violate the terms.

What? I am in the right!
I would be really interested in what you think because in my eyes I have done nothing wrong.

This post has been translated automatically

gamble1
Icon

[solved] LocoWin refuses payment

17th Jul. 2021, at 02:58 pm CEST#2
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Hello priixx

Puh all pretty confusing but I hope times I understood everything short summary

You got 5 free spins without turnover conditions this then played and won about 4 € and subsequently with it 65 €

These you have then paid out and 50 € deposited and played without bonus and then you wanted to pay out this real money and now you were left 50 € although you should have 50 from the free spins and 53 from the real money ?

I think there are only two possibilities

1) The casino mistakenly thinks you have somehow mixed the funds

2) By canceling your withdrawal, the funds were actually commingled because it is not considered complete until it leaves your account

With this casino I can not commit to 100% unfortunately I had the bad luck that my Welcome bonus was not booked and the free spins with which is advertised in 9 out of 10 cases were not there so I think it could well be that the people there are just confused

I would in your place times the case here by someone from the team to check with the manager write best times one of the three here

Caro, Sabine, Julian

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gambling

[solved] LocoWin refuses payment

19th Jul. 2021, at 01:46 pm CEST#3
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Could be clarified thanks to @Caro, now have again the whole 103€ on the account. Thanks again for the quick help


This post has been translated automatically

Caro
Expert

[solved] LocoWin refuses payment

19th Jul. 2021, at 02:51 pm CEST#4
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It was a mistake by the casino and the money was immediately credited back to priixx's player account. The withdrawal should also be processed without any problems. Thus, I will close the topic.

This topic was closed

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