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LocoWin: [solved] locowin payout since 02.12.2021 (Page 4)

Topic created on 06th Dec. 2021 | Page: 4 of 5 | Answers: 42 | Views: 7,178
llleonnn
Rookie

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 02:15 am CET#28
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I want to give a quick update since I'm having a hard time falling asleep anyway...

Today shortly before midnight an email from customer support:

" We have reviewed your request and found that your Verification is still pending.

The relevant department has already been informed to prioritize the order.

In our terms and conditions you can read that a payout is only possible after the verification process has been requested.

I will gladly send you the link: https://www.locowin.com/terms-and-conditions

Please feel free to contact us by email (24/7) or by Live Chat daily from 10:00 to 23:00 CET if you need further assistance.

Good luck to you! "


I did the KYC on 04.12.2021 and 6 hours later I received an approval email. I have now forwarded this to them (three in number bank, address, and Perso).

I have forwarded them their own mail and confirmation for verification.

This came from KYC@locowin.com

Let's see how it goes now...

EDIT: font color adjusted

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llleonnn
Rookie

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 02:20 am CET#29
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Falke wrote on 09.12.2021 at 20:08
How much did you actually win? For higher wins, many casinos take extra time. Would interest me to be able to put the whole thing in relation.

But regardless of that. LocoWin is an absolute dirt casino. No reproach, just a recommendation to play somewhere else in the future. For example at Interwetten or Unibet

It is about 1900€ payout amount.

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llleonnn
Rookie

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 11:31 am CET#30
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Unbelievable with what reason has not been paid out so far. Just contacted the live chat. Case described, they see clearly that I am fully verified...my frustration they can understand etc..

Now they are once again dealing with the finance department...was an internal miscommunication...from which the customer must suffer...Thank you!!!

Shall once again wait for a support mail.

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Falke
Expert

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 12:39 pm CET#31
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llleonnn wrote on 10.12.2021 at 11:31: Unbelievable with what reason has not been paid so far. Just contacted the live chat. Case described, they clearly see that I am fully verified...my frustration they can understand etc.

Now they are dealing with the finance department again...was an internal miscommunication...from which the customer has to suffer...Thanks!!!

Shall once again wait for a support mail.

To put it bluntly. LocoWin is screwing you. And actually, the casino should have been blacklisted long ago. It's just not a peccadillo when a player deliberately lead around by the nose.

My Tip to you: Set yourself a loss limit of 1 euro for limits. So you can no longer gamble and Locowin also sees that you mean it seriously. And then NEVER play there again. If you Deposit there even one euro then my pity is limited

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llleonnn
Rookie

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 01:08 pm CET#32
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Falcon wrote on 10/12/2021 at 12:39 PM
To put it bluntly. LocoWin is screwing you. And actually the casino should have been blacklisted long ago. It is just not a peccadillo if the player deliberately lead around the nose.

My Tip to you: Set yourself a loss limit of 1 euro for limits. So you can no longer gamble and Locowin also sees that you mean it seriously. And then NEVER play there again. If you Deposit there even one euro then my pity is limited.

Thanks for the tip! The withdrawal to cancel and then still Risk the money would now after 8 days! not my intention anyway

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llleonnn
Rookie

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 01:10 pm CET#33
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Too bad that Caro is not there this week. She was already in contact with a casino manager...she wants to get back to me on Monday.

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llleonnn
Rookie

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 01:13 pm CET#34
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Loss limit is set!

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llleonnn
Rookie

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 01:44 pm CET#35
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After I wrote in the Live Chat that I will not leave him without a solution, this came:

Please excuse me that you are waiting, unfortunately due to too many people on the live chat, response times can vary between 15 to 25 minutes, if you wish you can come later on the live chat between 10:00 am to 11:00 pm CET Monday to Sunday.

..

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llleonnn
Rookie

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 01:45 pm CET#36
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I have answered that I will wait..

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llleonnn
Rookie

[solved] locowin payout since 02.12.2021

10th Dec. 2021, at 04:01 pm CET#37
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Nothing new so far...still from Live Support the message is to wait for an email.

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