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LocoWin: [solved] Locowin - payout is not processed for 4 days -

Topic created on 01st Aug. 2021 | Page: 1 of 2 | Answers: 13 | Views: 3,517
Anonym

[solved] Locowin - payout is not processed for 4 days -

1st Aug. 2021, at 10:11 pm CEST#1
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Hello dear gamblers,

so far I was only a "silent reader" for about 2 years, so far I never had any problems regardless of the license (MGA / Curacao)

But at the current LocoWin Casino I am now waiting in vain for a total of 3x payouts, which are all for almost 4 days on the status "In progress"

The live support only answers me that the finance department would do their best, there was already an info that would supposedly speed up the processing

Despite all this, I have a strange feeling. I know that it is "only" 4 days, but I am used to other things from MGA casinos - especially from those that advertise fast payouts.

Are there moderators here who have contact with Locowin and can possibly help me in this matter?
It is a total of 4000, - € payout amount. I have not violated the terms and conditions. A Verification has not yet been required

Thanks in advance for the help!

Kind regards

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Falke
Expert

[solved] Locowin - payout is not processed for 4 days -

1st Aug. 2021, at 10:28 pm CEST#2
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Liked this post: Anonym
GermanGambler wrote on 01.08.2021 at 22:11: Hello dear Gambler,

so far I was only a "silent reader" for about 2 years, so far I never had any problems regardless of the license (MGA / Curacao)

But at the current LocoWin Casino I am now waiting in vain for a total of 3x payouts, which are all since almost 4 days on the status "In progress"

The live support only answers me that the finance department would do their best, there was already an info that would supposedly speed up the processing

Despite all this, I have a strange feeling. I know that it is "only" 4 days, but I am used to other things from MGA casinos - especially from those that advertise fast payouts.

Are there moderators here who have contact with Locowin and can possibly help me in this matter?
It is a total of 4000, - € payout amount. I have not violated the terms and conditions. A Verification has not yet been required

Thanks in advance for the help!

Kind regards

With this amount, they certainly require verification. To save you time you can already send them all the documents.

This post has been translated automatically

Anonym

[solved] Locowin - payout is not processed for 4 days -

1st Aug. 2021, at 10:44 pm CEST#3
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Thank you for the Tip Falke. I have just sent all the documents to support@hd.locowin.com. I will keep you posted on what comes out

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Anonym

[solved] Locowin - payout is not processed for 4 days -

1st Aug. 2021, at 11:37 pm CEST#4
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Falke wrote on 01.08.2021 at 22:28
With this amount, they certainly require verification. To save you time you can already send them all the documents.

Jo, is also nen Gammix Casino, right?
They have this in their terms and conditions; from a withdrawal amount (cumulative) of 2000€ they require documents for Verification

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Anonym

[solved] Locowin - payout is not processed for 4 days -

2nd Aug. 2021, at 01:03 pm CEST#5
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Antiheld1335 wrote on 01.08.2021 at 23:37
Jo, is also nen Gammix Casino, right?
They have that in their terms and conditions; from a withdrawal amount (cumulative) of 2000€ they require documents for verification.

So far I have not received any request, even in the terms and conditions I have not found this

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Anonym

[solved] Locowin - payout is not processed for 4 days -

2nd Aug. 2021, at 01:17 pm CEST#6
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GermanGambler wrote on 02.08.2021 at 13:03
So far I have not received any request, also in the AGB's I have not found this....

From point 3.3 in their terms and conditions; but is admittedly very woolly formulated, and gives those basically at any time to require Verification, even with the first Deposit (was the case with me)

So I guess that you will not get around the verification

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Anonym

[solved] Locowin - payout is not processed for 4 days -

2nd Aug. 2021, at 04:40 pm CEST#7
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Antiheld1335 wrote on 02.08.2021 at 13:17
As of point 3.3 in their T&Cs; but is admittedly worded very woolly, and basically gives them to require Verification at any time, even on the first Deposit (was the case for me)

So I guess that you will not get around the verification.

Is also no problem at all, I would of course even prefer, instead of just being stalled... 😏

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Anonym

[solved] Locowin - payout is not processed for 4 days -

2nd Aug. 2021, at 05:23 pm CEST#8
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GermanGambler wrote on 02.08.2021 at 16:40
Is also no problem at all, I would of course even prefer instead of just being stalled... 😏

Have you still heard nothing new from them?

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Anonym

[solved] Locowin - payout is not processed for 4 days -

2nd Aug. 2021, at 06:23 pm CEST#9
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Antiheld1335 wrote on 02.08.2021 at 17:23
Have you still heard nothing new from them?

Also today again in the support pointed out that processing of withdrawals currently delayed "due to high demand" (?)

When asked if my documents have arrived, I was put off in Live Chat that an email takes up to 48h to process.

Resume, I am absolutely disappointed with this casino.

If nothing else comes up in the course of this week, I will probably have to turn to MGA. Have already documented everything with screenshots, etc.

I find it an absolute impudence as here with the customers is dealt with

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Anonym

[solved] Locowin - payout is not processed for 4 days -

3rd Aug. 2021, at 01:15 pm CEST#10
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+++ Update +++

I submitted my documents in full on your advice, but then 12 hours later received a Verification email from Vegadream Casino. There was no response from Locowin. On my research I noticed that the two casinos belong together. So far ok.

As if out of nowhere, all payouts in the amount of 4000,-€ arrived today.

I would like to thank you again in this way.

Maybe it will help someone in the future.

Best regards 😊

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