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LocoWin: Payouts have not been processed for 3 weeks

Topic created on 14th Jan. 2024 | Page: 1 of 1 | Answers: 12 | Views: 1,549
DinoB
Visitor

Payouts have not been processed for 3 weeks

14th Jan. 2024, at 02:40 pm CET#1
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LocoWin has been holding back my withdrawal requests for 3 weeks now. I only want to withdraw €150 and €80. I have been receiving the same information via chat and email for 2 weeks now. The problem has already been reported and I will receive further information as soon as possible. I had previously played there for years, my account is fully verified and my Deposit and withdrawal methods were always identical.

Since the last contacts and the standardized, always the same answers, LocoWin has completely lost my trust. Never again there!!! I advise everyone not to use LocoWin!

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Donnie
Elite

Payouts have not been processed for 3 weeks

14th Jan. 2024, at 02:47 pm CET#2
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The last time I was able to withdraw from No Deposits it took 1 hour until the withdrawal was successful. Maybe cancel a withdrawal and use a different method, it's allowed there. Why do many people have zero problems with them and very few people get in the way, I just don't get it. It gets on your nerves terribly

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DinoB
Visitor

Payouts have not been processed for 3 weeks

14th Jan. 2024, at 02:52 pm CET#3
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These are regular payouts. One of the two was also canceled by me and re-requested. However, this payout has also been unprocessed at LocoWin for 8 days.

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T0uchTheSky
Elite

Payouts have not been processed for 3 weeks

14th Jan. 2024, at 07:41 pm CET#4
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DinoB wrote on 14.01.2024 at 14:40: LocoWin has been holding back my withdrawal requests for 3 weeks now. I only want to pay out 150€ and 80€. I have been receiving the same information via chat and email for 2 weeks now. The problem has already been reported and I will receive further information as soon as possible. I had previously played there for years, my account is fully verified and my Deposit and withdrawal methods were always identical.

Since the last contacts and the standardized, always the same answers, LocoWin has completely lost my trust. Never again there!!! I advise everyone against LocoWin!

Never had a problem there. Yesterday I deposited 280 euros from my sister casino Scatters and the money arrived today.

P.s. deposited via crypto and paid out to the Jeton Wallet, so no bank.

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Donhoersch
Visitor

Payouts have not been processed for 3 weeks

16th Feb. 2024, at 01:49 am CET#5
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I've also been playing with LocoWin for a long time and had a problem once because they allegedly couldn't "find" my KYC documents. I also lodged a complaint here, which was resolved after 1 day and then everything was fine again. On a side note, I am a VIP at the highest level.

Now I have also had 3 payouts for a total of 4500€ for 2 days that have not yet been processed, I have already asked 2 times in the chat, the first time I was told not to worry I would be the next in the waiting queue, 24 hours later still nothing processed, then I asked again and got the answer that it had been forwarded to the payment team with the highest priority well 10 hours later still nothing has happened, I'll wait until tomorrow morning and hope it will be processed because then the 48 hours specified in the agbs will be over.

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snopsim
Top Member

Payouts have not been processed for 3 weeks

16th Feb. 2024, at 09:08 am CET#6
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This is obviously a stalling tactic! Have you ever contacted one of the moderators? I'm sure they'll help you quickly

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Donhoersch
Visitor

Payouts have not been processed for 3 weeks

16th Feb. 2024, at 09:47 am CET#7
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snopsim wrote on 16.02.2024 at 09:08: This is obviously a stalling tactic! Have you ever contacted one of the moderators? I'm sure they'll help you quickly

Yes I will probably do it today at noon the 48 hours are now over

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Donhoersch
Visitor

Payouts have not been processed for 3 weeks

16th Feb. 2024, at 07:20 pm CET#8
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Small uptade still nothing has happened. I tried again via email and they tell me that the winnings have to be checked by the payment Provider that takes some time but the money is not gone... so in my eyes they are playing the stalling tactic so that I gamble away the money at some point. I will probably draw the conclusion that I will no longer play there

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Toastbrot
Experienced

Payouts have not been processed for 3 weeks

16th Feb. 2024, at 07:47 pm CET#9
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Donhoersch wrote on 16.02.2024 at 19:20: Small uptade still nothing has happened. I tried again via email there they tell me now the wins have to be checked by the payment Provider that takes some time but the money is not gone... so in my eyes they play the stalling tactic so that I gamble away the money at some point. I will then probably draw the conclusion not to play there anymore

Well, you'll get the money, I'd be relatively relaxed with loco. Make sure you have a betting limit that protects you in the meantime and rumor has it that in some cases the processing is mysteriously accelerated in one casino or another 🙂

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Donhoersch
Visitor

Payouts have not been processed for 3 weeks

16th Feb. 2024, at 08:08 pm CET#10
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eloquente wrote on February 16, 2024 at 7:47 pm:

Well you will get the money, I would be relatively relaxed with loco. Put in a betting limit that protects you in time and rumor has it that in some cases the processing is mysteriously accelerated in one or the other casino 🙂

Yes, of course I'll get the money in any case and the limit is also set, I just don't really like the way it's done, a few days ago I got a super friendly email from the VIP advisor asking if everything is fine and so on and then a few days later something like that again ^^

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Falke
Expert

Payouts have not been processed for 3 weeks

16th Feb. 2024, at 09:25 pm CET#11
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How many reports has this been about LocoWin's poor payment behavior? How many times has someone from GJ had to step in to make sure the players get their money?

Why do people still play in such a crap store? And yes, at some point they might pay out and yes, another player has something positive to report. But, there are so many casinos where you always get your money without exception, so these are simply not arguments.

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Donhoersch
Visitor

Payouts have not been processed for 3 weeks

16th Feb. 2024, at 10:04 pm CET#12
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Falke wrote on 16.02.2024 at 21:25: How many reports has this been about LocoWin's poor payment behavior? How many times has someone from GJ had to step in here to get the players their money?

Why do people still play in such a crap store? And yes, at some point they might pay out and yes, another player has something positive to report. But, there are so many casinos where you always get your money without exception, so these are simply not arguments.

Yes, that's why I said I'll draw my conclusions from it, it's already the 2nd time where something looks pretty much like stalling, funnily enough I won 12k 2 months ago and the payout went within a few hours

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Donhoersch
Visitor

Payouts have not been processed for 3 weeks

17th Feb. 2024, at 07:03 pm CET#13
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Another small update, after 60 hours there is still nothing to ask in the chat, the same copy paste answer always comes up

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