[solved] Payout rejected, money gone

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Falko

Forum posts: 6.425 Member since: 08.07.2018

1st Feb. 2022, at 10:02 pm CET#11

1 Like

Liked this post: Flakk

Best GJ should take up contact with LocoWin and point out the casino that recently increased complaints are to be read here about the casino. Can not be in the interest of the casino, if then thereby people are deterred to play there and then they may also turn off such pitfalls, what you get to read here for example

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Payout rejected, money gone

1st Feb. 2022, at 10:09 pm CET#12

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Bruns007 wrote on 01.02.2022 at 20:07: So you have to inquire so to speak first which games you are allowed to play (with real money)? Since one wonders why it is then only possible to play the game 😬

Well, strictly speaking, it was not real money at the moment when you deposited with bonus that handle the casinos sometimes so sometimes so therefore the Bonuses are also divided the one you can cancel as long as you are in real money the other not

@Dutch78 ups habs totally overlooked thanks for the hint

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Payout rejected, money gone

1st Feb. 2022, at 10:16 pm CET#13

3 Likes

Liked this post: garfield68, Melyem, Saphira

Krabbenburger wrote on 01.02.2022 at 20:35: I find this approach absolutely unacceptable.
It is so easy to simply block unauthorized games with active bonus .
Serious providers do the same .
Many casinos also do not confiscate players' winnings when they play an illicit game . Instead, the games simply do not count towards revenue.
What happens here is a dubious calculation of the operator .
If illicit games are played and the player loses nothing is refunded but if one wins everything is confiscated.
If the operator accepts bets that he does not pay out is simply unserious.

The bad thing is in my opinion also that one is totally damaged by it and more and more anxious to the thing ran goes and the good feeling when playing mostly at least with me is lost

Example: Remember back a few years ago no one really worried you could gamble as you wanted and I'm pretty sure I have also played once forbidden games and the casino has not even informed me and it was all good

Then it went off with max bet then with forbidden games directly over you had 2 cent credit still and have not canceled the bonus manually or submit pay stubs etc. one could write hours further

This has all become so extremely petty and customer unfriendly and it's partly just no fun anymore because you have to worry only get my money or have I accidentally clicked wrong or is the moon right according to AGB's I mean I zocke but to be able to switch off a bit and not to be even more stressed

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Elite

garfield68

verified

Forum posts: 2.980 Member since: 09.10.2018

[solved] Payout rejected, money gone

1st Feb. 2022, at 10:28 pm CET#14

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@gamble1 there I must give you right, have earlier where I had also not yet so well ausgekannt had also just gambled on it. no thought of any forbidden games or something. of course, there were also fewer providers. have there mainly microgaming and playtech gambled. then came sometime netend, and later times play and go to it. had there never problems because of "forbidden games"

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Elite

slotliebe89

Forum posts: 2.283 Member since: 13.01.2019

[solved] Payout rejected, money gone

1st Feb. 2022, at 11:10 pm CET#15

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gamble1 wrote on 01.02.2022 at 22:16
The bad thing is in my opinion also that you are totally damaged by it and more and more anxious about it and the good feeling when playing is mostly lost at least for me

Example: Remember back a few years ago no one really worried you could gamble as you wanted and I'm pretty sure I have also played once forbidden games and the casino has not even informed me and it was all good

Then it went off with max bet then with forbidden games directly over you had 2 cent credit still and have not canceled the bonus manually or submit pay stubs etc. one could write hours further

This has all become so extremely petty and customer unfriendly and it's partly just no fun anymore because you have to worry only get my money or have I accidentally clicked wrong or is the moon right according to AGB's I mean I zocke but to be able to switch off a bit and not to be even more stressed

I think that you can at least draw something positive from it. Personally, I now read the terms and conditions more closely even outside the casino industry. And the violations (max. Bet, prohibited games, etc.), which can lead to problems with payouts, are now known to most and can be relatively easy umschifft weden.

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Payout rejected, money gone

2nd Feb. 2022, at 07:49 am CET#16

1 Like

Liked this post: mm250ps

I have already written briefly with Bruns007, I can not help in this case. I can not quickly rewrite the terms and conditions / bonus conditions and "get more out". This has nothing to do with goodwill. Rules are rules and I think everyone is aware that the welcome Bonuses / offers are linked to certain conditions. I know only a few casinos that block the prohibited games or install a pop-up window with a notice that the game may not be played....it would be nice if the casinos would install something like that to avoid such situations. I will be happy to pass it on to the manager.

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Payout rejected, money gone

2nd Feb. 2022, at 11:18 am CET#17

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Caro wrote on 02.02.2022 at 07:49: I have already written briefly with Bruns007, I can not help in this case. I can not quickly rewrite the terms and conditions / bonus conditions and "get more out". This has nothing to do with goodwill. Rules are rules and I think everyone is aware that the welcome Bonuses / offers are linked to certain conditions. I know only a few casinos that block the prohibited games or install a pop-up window with a notice that the game may not be played....it would be nice if the casinos would install something like that to avoid such situations. I will be happy to pass it on to the manager.

But Caro times hand on heart you notice but surely even that it is more and more with the problems or not? earlier it was more carefree comfortable for the customers or is that just a misjudgement of me?

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Payout rejected, money gone

2nd Feb. 2022, at 11:34 am CET#18

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I can only go from the messages that I get from the users / read in the forum and must say it has actually remained the same. In cases like this one, where the player has violated the bonus conditions , I have never been able to do anything and there will always be such cases...

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Legend

Stromberg

Forum posts: 4.647 Member since: 17.07.2017

[solved] Payout rejected, money gone

2nd Feb. 2022, at 12:15 pm CET#19

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So for me, the only conclusion for a long time is to play where you have had good experience for a long time and to do without Bonuses

And if you absolutely have to register at a new casino because of a few freespins or the bonus, then read exactly the conditions...
Is with these endless lists of blocked games just ultra annoying and if you use the search on page function you can also not be 100 percent sure that everything is written correctly...

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t****o

Forum posts: 171 Member has been banned

[solved] Payout rejected, money gone

2nd Feb. 2022, at 12:19 pm CET#20

1 Like

Liked this post: Melyem

Caro wrote on 02.02.2022 at 11:34 am: I can only go from the news, which I get from the users / read in the forum and must say it is actually the same. In such cases as this one, where the player has violated the bonus conditions , I have never been able to do anything and such cases will always be there...

But it is undisputed that the Bonus terms and conditions are constructed in such a way that some people always fall for it

must
I am not sure whether such terms and conditions are valid in Germany, because they are not transparent enough.

I would not list such casinos here at all, ultimately, the users make you responsible for it, because they
trust you, and do not expect something like this. If you are a newbie, even more so.

Imagine, soäbs would be when shopping. They get 30€ extra, but when they buy certain products
everything is gone. How stupid!

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