LocoWin: [solved] Payout rejected, money gone
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[solved] Payout rejected, money gone
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I signed up with LocoWin last week. Got 120€ with 100% bonus so I had 240€ in my account. I won about 2000€ before I had to use the bonus money. When I noticed that the win was converted into Bonus money, I had to convert a certain amount so that it becomes real money. I did that, fortunately I had about 2400€ to pay out, it was in processing and today the payout was withdrawn and my money is gone. Reason would be I would have violated the rules. Can someone help me? Would be grateful
Kind regards
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[solved] Payout rejected, money gone
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And what violation are you talking about?
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[solved] Payout rejected, money gone
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The following text came via email. So I had not claimed any bonus at the time and made the bets with my real money. Therefore, I do not know now what was wrong with it.
Hello,
We are writing to you regarding your withdrawal requests of €2374.
Unfortunately, we had to decline your withdrawal request due to a breach of our Terms&Conditions.
Winnings were generated while playing with a bonus on restricted games(The Dog House/28 rounds). By placing bets on restricted games during bonus rollover you breached the Terms&Conditions of the promotion hence your withdrawal request being declined and winnings generated were voided.
Your initial Deposit has been returned to your cash balance.
In this email, you'll find attachments showcasing the exact bonus rules broken.
Sincerely,
LocoWin Cashier
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[solved] Payout rejected, money gone
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You are accused of playing Dog House which counts as a banned game
In most casinos it does not matter if you are already in the Bonus money it is considered the same until the bonus is converted as soon as you deposit so unfortunately in this case nothing can be said and you have unfortunately paid expensive lesson money
Possibly gibts in such a case the deposit back
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[solved] Payout rejected, money gone
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He got it(Your initial deposit has been returned to your cash balance.)
Luck in the misfortune
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[solved] Payout rejected, money gone
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[solved] Payout rejected, money gone
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It is so easy to simply block unauthorized games with active bonuses.
Reputable providers do the same.
Many casinos also do not confiscate players' winnings when they play an illegal game . Instead, the games simply do not count towards revenue.
What happens here is a dubious calculation of the operator .
If illicit games are played and the player loses nothing is refunded but if one wins everything is confiscated.
If the operator accepts bets that he does not pay out is simply unserious.
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[solved] Payout rejected, money gone
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Too bad about the fat profit
Maybe a mod can talk to them if more is in it than the actual Deposit and they pay you a percentage rate out of goodwill, just have to ask the mods
Good luck
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[solved] Payout rejected, money gone
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[solved] Payout rejected, money gone
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first hello to me you are right and if you research you can get your money,Go to casino guru and write a complaint about the casino and file a complaint with MGA org,,When there is a locked game the casino notifies the player when it opens the game window...,For example, this game can not be played with active bonus or your balance shows 0 when you enter the game.I have read similar complaints about this and its partner casinos As I said, the casino takes the money of winners and does not change the system. Write to the casino guru, they will definitely help,you can write for example: There are games that are not allowed to be played with bonus money according to the rulebook, but at the same time forbidden games are allowed to be played and the casino does not warn about this situation.If you are new to these situations, I can tell you what to write and how to fight back against the casino.Because there are big gaps between the rules and how the CWhe casino returns your Deposit to not pay out your winnings if you were wrong and broke the rules, why does the casino change your deposit amount and think about it this way?asinos exist, and these loopholes make the casino unfair.if you are really wrong, the casino will never implement your deposit.as said, write a complaint to the casino guru and MGA org and state the error between the rules and the game operation by pressing on it, as the banned games also work with Bonuses, this is a trap that the casino has set up the players.
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