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LocoWin: [solved] Locowin Verification + Cashout

Topic created on 27th Feb. 2023 | Page: 1 of 1 | Answers: 9 | Views: 875
Xxoxxo89

[solved] Locowin Verification + Cashout

27th Feb. 2023, at 04:38 pm CET#1
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Hello all,

i played on LocoWin on Friday afternoon,
Won - lost as it is.
Then free spins high win .
Then I thought to myself dare you and bet very high.
Zack 50€ free spins .
Win 18.000€

Have of course pressed directly on pay out.

For three days I uploaded continuously the same documents. Proof of proof . Where the money etc. which seems very strange to me. You always get the same answer. Upload more documents . And the very best I now also have no access to my account.
I do not know how to help myself.

Thanks for the answers

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Xxoxxo89

[solved] Locowin Verification + Cashout

27th Feb. 2023, at 05:45 pm CET#2
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No one who can possibly give assistance ? 😒

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Andre
Expert

[solved] Locowin Verification + Cashout

27th Feb. 2023, at 06:03 pm CET#3
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Moin Moin and welcome to our site,

unfortunately, this is normal nowadays with the documents. You can read the background here . Maybe you have already looked at other threads here, where the users had similar concerns. Why do you no longer have access to your account?

Time-wise, the weekend was in between, I hope that you will be helped quickly.

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Xxoxxo89

[solved] Locowin Verification + Cashout

27th Feb. 2023, at 06:07 pm CET#4
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Andre wrote on 27.02.2023 at 18:03: Moin Moin and welcome to us,

that with the documents is nowadays unfortunately normal. You can read the background here. Maybe you have looked at other threads here where users had similar concerns. Why do you no longer have access to your account?

The weekend was in between, I hope that you will be helped quickly.

Thanks for the answer.

The account was deactivated for the time being because they have to check where the money comes from. Whereas I had only deposited with a card. I also have only a digital card and no physical card. I hope this does not fail because they require a photo of the credit card .
It remains exciting .

Lg

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Andre
Expert

[solved] Locowin Verification + Cashout

27th Feb. 2023, at 06:09 pm CET#5
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If you still have problems, please feel free to contact my colleague Sabine via Communicator.

She has a direct line to LocoWin and may be able to mediate.

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Xxoxxo89

[solved] Locowin Verification + Cashout

27th Feb. 2023, at 06:17 pm CET#6
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Andre wrote on 02/27/2023 at 18:09: If you still have problems, feel free to contact my colleague Sabine via Communicator.

She has a direct line to LocoWin and may be able to mediate there.

Thanks!

I will wait until tomorrow and then I will accept your offer with thanks .
Kind regards

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Falko
Icon

[solved] Locowin Verification + Cashout

27th Feb. 2023, at 08:00 pm CET#7
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This is actually quite common that casinos block the account for a short time when it comes to a very high payout. Then it takes about up to 3 days and in this time they make a more detailed review. Such cases have been read very often here in the forum, so you should first calm down a bit. The casino has also told you in writing that they now want to check everything more closely and therefore your account is currently deactivated?

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Xxoxxo89

[solved] Locowin Verification + Cashout

27th Feb. 2023, at 08:05 pm CET#8
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Falko wrote on 27.02.2023 at 20:00: This is actually quite common that casinos block the account for a short time when it comes to a very high payout. Then it takes about up to 3 days and in this time they make a more detailed review. Such cases have been read very often here in the forum, so you should first calm down a bit. The casino has also told you in writing that they now want to check everything more accurately and therefore your account is currently deactivated?

Yes exactly.

However, on inquiries always comes the answer I should upload my ID again although I have already done 2 times. That comes with so as want to drag the everything even more in the length.

Well wait and see what comes
Thanks 🙏🏼

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Falko
Icon

[solved] Locowin Verification + Cashout

27th Feb. 2023, at 08:22 pm CET#9
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Xxoxxo89 wrote on 27.02.2023 at 20:05:

Yes exactly .

However, on requests always comes the answer I should upload again my ID although I have already done 2 times. That comes with so as want to drag the everything even more in the length.

Well wait and see what comes
Thanks 🙏🏼

I would say 3 days just wait and see if they inform you again on their own. So it was at least usual when other casinos because of the first high payout accounts had deactivated for verification. After that, you can ask again there, if until then should not have stirred by itself.

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Sabine
Experienced

[solved] Locowin Verification + Cashout

3rd Mar. 2023, at 11:37 am CET#10
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Since Xxoxxo89 has received the payout, I'm closing the thread.

This thread was closed

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