Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

LocoWin: [solved] Locowin holds back the payout after that for no reason account was blocked

Topic created on 19th Dec. 2022 | Page: 1 of 1 | Answers: 12 | Views: 1,846
Bada30
Hello I have won at LocoWin over 15,000 €, when I requested a withdrawal I was told I must first verify so I did that I uploaded the documents and the KYC was verified, only the address proof was still pending. On my request 2 days later I was told that everything was fine and I could withdraw without problems, but what did not work no matter what amount (I use of course the same method as with my deposit) I wanted to withdraw it did not work it stood the message "technical error please contact the support, which I did but they said either I should send a screenshot which I did but the support did not respond to my problems and now not even an hour ago my account was locked for no reason and indeed I have as recommended by the support logged in with another browser and was immediately locked. I have asked the support for help but he only said I should reset my password which I did, I can not login again. Please help me

This post has been translated automatically

btssultan
Experienced
Would simply write a mail again or contact Gammix directly by mail and set an appropriate deadline.... at Gammix nothing surprises me personally more, even already made negative experience, then completely distanced from it.

This post has been translated automatically

roccoammo11
Expert
maybe you were still logged in when you wanted to log in with another browser & for security reasons your account was blocked?!go later again in the chat..sometimes work there also capable employees..if you do not get on at all you could write to the caro here in the forum and ask for help

This post has been translated automatically

gamble1
Icon

roccoammo11 wrote on 19.12.2022 at 21:42: maybe you were still logged in when you wanted to log in with another browser & for security reasons your account was blocked?!go later again in the chat..sometimes work there also capable staff..if you do not get on you could times quite dear the caro here in the forum write and ask for help

Caro has vacation he must turn to Sabine

This post has been translated automatically

Sabine
Experienced
Hello Bada30, I wrote you a message via Communicator.



This post has been translated automatically

Daniel1988
Top Member

Bada30 wrote on 19.12.2022 at 18:42: Hello I have won at LocoWin over 15,000 €, when I requested a withdrawal I was told I must first verify me so I did that I uploaded the documents and the KYC was verified, only the address proof was still pending. On my request 2 days later I was told that everything was fine and I could withdraw without problems, but what did not work no matter what amount (I use of course the same method as with my deposit) I wanted to withdraw it did not work it stood the message "technical error please contact the support, which I did but they said either I should send a screenshot which I did but the support did not respond to my problems and now not even an hour ago my account was locked for no reason and indeed I have as recommended by the support logged in with another browser and was immediately locked. I have asked the support for help but he only said I should reset my password which I did, I can not login again. Please help me

I also got the message today regarding KYC documents (Locowin and Woopwin) could always pay in and out without problems.

Don't understand why they suddenly come around the corner with this, my transactions were all done through PSC.
I was also threatened with account closure if I do not verify the documents within the specified time 😂
Very strange the whole...

This post has been translated automatically

BinGOLDiG
Expert
I have the same problem!
Through the cashdrop only 100€ in payout and they make such a fuss!
First I should send my ID... A day later proof of address!
Now I'm waiting for 2 days and get no feedback.

Incidentally, I have already successfully verified my documents there in October!

This post has been translated automatically

Daniel1988
Top Member

BinGOLD wrote on 24/12/2022 at 07:55: I have the same problem!
Through the cashdrop only 100€ in payout and they make such a fuss!
First I should send my ID card... A day later proof of address!
Now I'm waiting for 2 days and get no feedback.

Incidentally, I have already successfully verified my documents there in October!

Pure chicanery in my opinion, probably hope to be allowed to withhold the next payouts 😂

This post has been translated automatically

BinGOLDiG
Expert
Daniel1988 wrote on 24.12.2022 at 18:11

Pure chicanery in my opinion, probably hope to withhold the next payouts 😂

Have them today still ne last message sent.... Let's see if and how they react to it...


"Good day, I would just like to inform you that I will file a complaint with gamblejoe and your competent authority! Since you have already requested and received in October this year, documents from me to verify my player account! Of this I still have screenshots for proof submission! I will freeze my player account with you until I am successfully verified and my money is paid out. Sincerely yours"

Which I then also did 😛

Augh.. No more chance to get me to cancel the payout 😅

This post has been translated automatically

gamble1
Icon

BinGOLD wrote on 24.12.2022 at 23:41
Sent them today still ne last message.... Let's see if and how they react to it...


"Good day, I just want to inform you that I will file a complaint with gamblejoe and your competent authority! Since you have already requested and received in October this year, documents from me to verify my player account! Of this I still have screenshots for proof submission! I will freeze my player account with you until I am successfully verified and my money is paid out. Sincerely yours"

Which I then also did 😛

Augh.. No more chance to get me to cancel the payout 😅

Hardly times half the GJ team is on vacation turn the casinos all on the wheel

This post has been translated automatically

Daniel1988
Top Member

BinGOLD wrote on 24.12.2022 at 23:41
Sent them today still ne last message.... Let's see if and how they react to it...


"Good day, I just want to inform you that I will file a complaint with gamblejoe and your competent authority! Since you have already requested and received in October this year, documents from me to verify my player account! Of this I still have screenshots for proof submission! I will freeze my player account with you until I am successfully verified and my money is paid out. Sincerely yours"

Which I then also did 😛

Augh.. No more chance to get me to cancel the payout 😅

Well done 😅

Maybe you should have had your phone camera calibrated once, thus uploading your documents would have worked too! 😂

It is deliberately delayed as far as Verification is concerned and then you are surprised that the seriousness of the casinos is doubted.
By the way, just received my cashback's from Woop and LocoWin (11.93 and 16.48 €)
In zero comma nix runtergerattert, was yes also turnover 🤷♂️😅

I noticed something with the game progressions, I go with a certain amount in a slot purely is initially paid out a bit
Then neat deadspins until just before and then once again up to the amount when I started the slot 😂
I noticed extremely with the Elk slots 🤔

This post has been translated automatically

BinGOLDiG
Expert

Daniel1988 wrote on 26.12.2022 at 06:32

Well done 😅

Maybe you should have had your phone camera calibrated once, thus the upload of your documents would have worked too! 😂

It is deliberately delayed as far as Verification is concerned and then you are surprised that the seriousness of the casinos is doubted.
By the way, just received my cashback's from Woop and LocoWin (11.93 and 16.48 €)
In zero comma nix runtergerattert, was yes also turnover 🤷♂️😅

I noticed something with the game progressions, I go with a certain amount in a slot purely is initially paid out a bit
Then neat deadspins until just before and then once again up to the amount when I started the slot 😂
I noticed this extremely with the Elk slots 🤔

Yes exactly that is what I have noticed many times!

This post has been translated automatically

Sabine
Experienced
Since Bada30 has not given me any more feedback, it is safe to assume that he has received his payout.

This topic was closed

This post has been translated automatically

Hot Topics5th Nov. 2024 at 11:42 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately