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LocoWin: [solved] Locowin holds back the payout after that for no reason account was blocked

Topic created on 19th Dec. 2022 | Page: 1 of 1 | Answers: 12 | Views: 2,032
Bada30
Visitor

[solved] Locowin holds back the payout after that for no reason account was...

19th Dec. 2022, at 06:42 pm CET#1
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Hello I have won at LocoWin over 15,000 €, when I requested a withdrawal I was told I must first verify so I did that I uploaded the documents and the KYC was verified, only the address proof was still pending. On my request 2 days later I was told that everything was fine and I could withdraw without problems, but what did not work no matter what amount (I use of course the same method as with my deposit) I wanted to withdraw it did not work it stood the message "technical error please contact the support, which I did but they said either I should send a screenshot which I did but the support did not respond to my problems and now not even an hour ago my account was locked for no reason and indeed I have as recommended by the support logged in with another browser and was immediately locked. I have asked the support for help but he only said I should reset my password which I did, I can not login again. Please help me

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btssultan
Experienced

[solved] Locowin holds back the payout after that for no reason account was...

19th Dec. 2022, at 08:54 pm CET#2
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Would simply write a mail again or contact Gammix directly by mail and set an appropriate deadline.... at Gammix nothing surprises me personally more, even already made negative experience, then completely distanced from it.

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roccoammo11
Expert

[solved] Locowin holds back the payout after that for no reason account was...

19th Dec. 2022, at 09:42 pm CET#3
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maybe you were still logged in when you wanted to log in with another browser & for security reasons your account was blocked?!go later again in the chat..sometimes work there also capable employees..if you do not get on at all you could write to the caro here in the forum and ask for help

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gamble1
Icon

[solved] Locowin holds back the payout after that for no reason account was...

19th Dec. 2022, at 10:10 pm CET#4
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roccoammo11 wrote on 19.12.2022 at 21:42: maybe you were still logged in when you wanted to log in with another browser & for security reasons your account was blocked?!go later again in the chat..sometimes work there also capable staff..if you do not get on you could times quite dear the caro here in the forum write and ask for help

Caro has vacation he must turn to Sabine

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Sabine
Experienced

[solved] Locowin holds back the payout after that for no reason account was...

20th Dec. 2022, at 08:37 am CET#5
1 Like

Liked this post: Avatar von gamble1 gamble1
Hello Bada30, I wrote you a message via Communicator.



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Daniel1988
Top Member

[solved] Locowin holds back the payout after that for no reason account was...

24th Dec. 2022, at 12:25 am CET#6
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Bada30 wrote on 19.12.2022 at 18:42: Hello I have won at LocoWin over 15,000 €, when I requested a withdrawal I was told I must first verify me so I did that I uploaded the documents and the KYC was verified, only the address proof was still pending. On my request 2 days later I was told that everything was fine and I could withdraw without problems, but what did not work no matter what amount (I use of course the same method as with my deposit) I wanted to withdraw it did not work it stood the message "technical error please contact the support, which I did but they said either I should send a screenshot which I did but the support did not respond to my problems and now not even an hour ago my account was locked for no reason and indeed I have as recommended by the support logged in with another browser and was immediately locked. I have asked the support for help but he only said I should reset my password which I did, I can not login again. Please help me

I also got the message today regarding KYC documents (Locowin and Woopwin) could always pay in and out without problems.

Don't understand why they suddenly come around the corner with this, my transactions were all done through PSC.
I was also threatened with account closure if I do not verify the documents within the specified time 😂
Very strange the whole...

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BinGOLDiG
Expert

[solved] Locowin holds back the payout after that for no reason account was...

24th Dec. 2022, at 07:55 am CET#7
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I have the same problem!
Through the cashdrop only 100€ in payout and they make such a fuss!
First I should send my ID... A day later proof of address!
Now I'm waiting for 2 days and get no feedback.

Incidentally, I have already successfully verified my documents there in October!

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Daniel1988
Top Member

[solved] Locowin holds back the payout after that for no reason account was...

24th Dec. 2022, at 06:11 pm CET#8
1 Like

Liked this post: Avatar von BinGOLDiG BinGOLDiG

BinGOLD wrote on 24/12/2022 at 07:55: I have the same problem!
Through the cashdrop only 100€ in payout and they make such a fuss!
First I should send my ID card... A day later proof of address!
Now I'm waiting for 2 days and get no feedback.

Incidentally, I have already successfully verified my documents there in October!

Pure chicanery in my opinion, probably hope to be allowed to withhold the next payouts 😂

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BinGOLDiG
Expert

[solved] Locowin holds back the payout after that for no reason account was...

24th Dec. 2022, at 11:41 pm CET#9
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Daniel1988 wrote on 24.12.2022 at 18:11

Pure chicanery in my opinion, probably hope to withhold the next payouts 😂

Have them today still ne last message sent.... Let's see if and how they react to it...


"Good day, I would just like to inform you that I will file a complaint with gamblejoe and your competent authority! Since you have already requested and received in October this year, documents from me to verify my player account! Of this I still have screenshots for proof submission! I will freeze my player account with you until I am successfully verified and my money is paid out. Sincerely yours"

Which I then also did 😛

Augh.. No more chance to get me to cancel the payout 😅

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gamble1
Icon

[solved] Locowin holds back the payout after that for no reason account was...

25th Dec. 2022, at 11:44 am CET#10
1 Like

Liked this post: Avatar von RiverSong RiverSong

BinGOLD wrote on 24.12.2022 at 23:41
Sent them today still ne last message.... Let's see if and how they react to it...


"Good day, I just want to inform you that I will file a complaint with gamblejoe and your competent authority! Since you have already requested and received in October this year, documents from me to verify my player account! Of this I still have screenshots for proof submission! I will freeze my player account with you until I am successfully verified and my money is paid out. Sincerely yours"

Which I then also did 😛

Augh.. No more chance to get me to cancel the payout 😅

Hardly times half the GJ team is on vacation turn the casinos all on the wheel

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Daniel1988
Top Member

[solved] Locowin holds back the payout after that for no reason account was...

26th Dec. 2022, at 06:32 am CET#11
1 Like

Liked this post: Avatar von Klirrfaktor Klirrfaktor

BinGOLD wrote on 24.12.2022 at 23:41
Sent them today still ne last message.... Let's see if and how they react to it...


"Good day, I just want to inform you that I will file a complaint with gamblejoe and your competent authority! Since you have already requested and received in October this year, documents from me to verify my player account! Of this I still have screenshots for proof submission! I will freeze my player account with you until I am successfully verified and my money is paid out. Sincerely yours"

Which I then also did 😛

Augh.. No more chance to get me to cancel the payout 😅

Well done 😅

Maybe you should have had your phone camera calibrated once, thus uploading your documents would have worked too! 😂

It is deliberately delayed as far as Verification is concerned and then you are surprised that the seriousness of the casinos is doubted.
By the way, just received my cashback's from Woop and LocoWin (11.93 and 16.48 €)
In zero comma nix runtergerattert, was yes also turnover 🤷♂️😅

I noticed something with the game progressions, I go with a certain amount in a slot purely is initially paid out a bit
Then neat deadspins until just before and then once again up to the amount when I started the slot 😂
I noticed extremely with the Elk slots 🤔

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BinGOLDiG
Expert

[solved] Locowin holds back the payout after that for no reason account was...

26th Dec. 2022, at 11:33 am CET#12
1 Like

Liked this post: Avatar von Klirrfaktor Klirrfaktor

Daniel1988 wrote on 26.12.2022 at 06:32

Well done 😅

Maybe you should have had your phone camera calibrated once, thus the upload of your documents would have worked too! 😂

It is deliberately delayed as far as Verification is concerned and then you are surprised that the seriousness of the casinos is doubted.
By the way, just received my cashback's from Woop and LocoWin (11.93 and 16.48 €)
In zero comma nix runtergerattert, was yes also turnover 🤷♂️😅

I noticed something with the game progressions, I go with a certain amount in a slot purely is initially paid out a bit
Then neat deadspins until just before and then once again up to the amount when I started the slot 😂
I noticed this extremely with the Elk slots 🤔

Yes exactly that is what I have noticed many times!

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Sabine
Experienced

[solved] Locowin holds back the payout after that for no reason account was...

3rd Jan. 2023, at 09:33 am CET#13
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Since Bada30 has not given me any more feedback, it is safe to assume that he has received his payout.

This topic was closed

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