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LocoWin: LocoWin has locked my account after a 10.000€ withdrawal attempt... (Page 2)

Topic created on 19th Jul. 2023 | Page: 2 of 4 | Answers: 52 | Views: 6,788
Donnie
Elite

LocoWin has locked my account after a 10.000€ withdrawal attempt...

21st Jul. 2023, at 03:15 am CEST#16
1 Like

Liked this post: Avatar von sonne10 sonne10
Except for the one tenner (500% bonus) I haven't deposited there for umpteen months. Apart from manipulated slots and hardly any wins, how often did people in the Gammix booths have problems and had to ask for help here. Calling someone a gambling addict and not paying out their wins is just disgusting. Hopefully some casinos will eventually disappear forever, just like the N1 Interactive group with their questionable requests for documents or selfies. We are really just exposed to the latest crap

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huckeduster

LocoWin has locked my account after a 10.000€ withdrawal attempt...

22nd Jul. 2023, at 04:41 pm CEST#17
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Hello, I have a similar case, would like to contact Caro and Sabrina, who are they and how to reach them?

Briefly about my case:

* i was completely zeroed out and the pending payout was cancelled
* what did I do: 200 Euro deposited, 200 Euro bet at Evolution Roulette (screenshot history exists, 1x wager for payouts fulfilled), 100 Euro won, 200 Euro paid out 5 minutes later (after deposit), with the 100 Euro I played for almost a month and built up my account balance
* first reason: my money (the 200 Euro, on the basis of which this account balance was earned for 1 month) would not have arrived (transferred via instant bank transfer, I sent all proofs for this to Locowin)
* second reason: transaction would have been found, but I would have executed a chargeback (I did not do that, as described I requested a payout (screenshots from LocoWin site exist, mails exist, bank statement shows regular receipt of a payout))
* third reason: the payout I requested was a system generated payout because the money had not arrived (the logic!), of course I could still play with the win for a month and make payouts before now the account was set to zero

Locowin support has closed the case for them now, they have all the relevant documentation and screenshots, but I don't want to settle for that. What would you guys do?

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Langhans_innen
Expert

LocoWin has locked my account after a 10.000€ withdrawal attempt...

22nd Jul. 2023, at 10:17 pm CEST#18
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huckeduster wrote on 07/22/2023 at 16:41: Hello, I have a similar case, would like to contact Caro and Sabrina, who are they and how to reach them?

Briefly about my case:

* i was completely zeroed out the account balance and the outstanding payment was canceled
* what did I do: 200 Euro deposited, 200 Euro bet at Evolution Roulette (screenshot history exists, 1x wager for payouts fulfilled), 100 Euro won, 200 Euro paid out 5 minutes later (after deposit), with the 100 Euro I played for almost a month and built up my account balance
* first reason: my money (the 200 Euro, on the basis of which this account balance was earned for 1 month) would not have arrived (transferred via instant bank transfer, I sent all proofs for this to Locowin)
* second reason: transaction would have been found, but I would have executed a chargeback (I did not do that, as described I requested a payout (screenshots from LocoWin site exist, mails exist, bank statement shows regular receipt of a payout))
* third reason: the payout I requested was a system generated payout because the money had not arrived (the logic!), of course I could still play with the win for a month and make payouts before now the account was set to zero

Locowin support has closed the case for them now, they have all the relevant documentation and screenshots, but I don't want to settle for that. What would you guys do?

I think this is a case for Frapi He always so purposefully organizes and channels the available information and then initiates the analysis along with conceivable solution options

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huckeduster

LocoWin has locked my account after a 10.000€ withdrawal attempt...

23rd Jul. 2023, at 08:08 am CEST#19
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And how do I reach Frapi? I will gladly provide him with all support mails.

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Langhans_innen
Expert

LocoWin has locked my account after a 10.000€ withdrawal attempt...

23rd Jul. 2023, at 10:29 am CEST#20
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huckeduster wrote on 23.07.2023 at 08:08: And how do I reach Frapi? I'll be happy to provide him with any support mails.

Frapi is a resourceful user of this forum and will probably read it here and write something about it if necessary. I think you can keep all your mails sorted for the time being and wait until Caro or Sabine, employees of GambleJoe and direct contact persons for problematic casinos listed here, get in touch with you. I think the chances are good from Monday on, when everyone is back on board. Without guarantee

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frapi07
Elite

LocoWin has locked my account after a 10.000€ withdrawal attempt...

23rd Jul. 2023, at 03:05 pm CEST#21
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huckeduster wrote on 07/22/2023 at 16:41: Hello, I have a similar case, would like to contact Caro and Sabrina, who are they and how to reach them?

Briefly about my case:

* i was completely zeroed out the account balance and the outstanding payment was canceled
* what did I do: 200 Euro deposited, 200 Euro bet at Evolution Roulette (screenshot history exists, 1x wager for payouts fulfilled), 100 Euro won, 200 Euro paid out 5 minutes later (after deposit), with the 100 Euro I played for almost a month and built up my account balance
* first reason: my money (the 200 Euro, on the basis of which this account balance was earned for 1 month) would not have arrived (transferred by instant bank transfer, I sent all proofs for this to Locowin)
* second reason: transaction would have been found, but I would have executed a chargeback (I did not do that, as described I requested a payout (screenshots from LocoWin site exist, mails exist, bank statement shows regular receipt of a payout))
* third reason: the payout I requested was a system generated payout because the money had not arrived (the logic!), of course I could still play with the win for a month and make payouts before now the account was set to zero

Locowin support has closed the case for them now, they have all the relevant documentation and screenshots, but I don't want to settle for that. What would you guys do?

Hey I am a normal user LocoWin has a license from Malta. Therefore GJ can help you. But who is responsible for Locowin, I don't know. You can simply write to Caro/Sabine via Communicator and describe your case.

What I say to it:

1. Reason: it can actually happen that the money does not arrive, but you can just send them the statements and with that you have also proven to them that it has been debited from the account. I have not had any experience with this. For me, it was either immediately booked to the player's account or not (but debited from the bank account). But you can't send them more than the proofs. That is their problem. If the payment has really not arrived, then they must contact the 3rd Provider, not the other way around. As I said, you have provided them with the proofs and this issue should be over for you now. Since they then found your transaction, this is now pasé.

2. Reason: Does the chargeback only apply to this transaction? Maybe they think that you have done a chargeback with them in the past (i.e. with Gammix Limited) and that is why you are blocked.

3. Reason: technical babble

What you can do? Hope that GJ can sort it out for you. Elsewhere I found this warning:" This casino refuses to help resolve player complaints. All our previous attempts to establish cooperation have been overlooked. As a result, most newly filed complaints are marked as unresolved and negatively impact the casino's rating."


Edit: please do not send me anything personal. I'm a regular user and can't help you much there. Send sensitive data only to GJ admins. They can help you.

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casinokiller11
Rookie

LocoWin has locked my account after a 10.000€ withdrawal attempt...

24th Jul. 2023, at 12:26 am CEST#22
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Meanwhile, it is every time a thrilling thing when I want to log on to ner Gammix booth. Funzt that or now also simply locked. Especially how cheeky, simply because the department has just decided that. Why...- because, Isso...Ready.....Or you have to deal completely with all kinds of document requests. There I also do not always know if it is so correct. Any proof of where I could buy my Paysafe cards from etc.? I tell them, my mom gave it to me....if it was also like that....no matter...nevertheless they want to have all the proofs of salary or proofs of other income, of which also the proofs. If you send them that, they think they can read from it whether you can afford to play there or not. And if they don't think so and you have an outstanding win, you won't get it. The Deposit from which the win resulted was not in my ratio, therefore no payout. How illogical....just when they think you have too little to gamble, you would be entitled to a win. All stupid excuses....Gammix, can nothing......

I hope you get your payment...like to give updates here in the thread, if you have something new....Am curious......

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Eliasooo

LocoWin has locked my account after a 10.000€ withdrawal attempt...

24th Jul. 2023, at 12:37 am CEST#23
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Hi,
I will do ...
So far nothing new waiting for an answer but will continue to send updates here purely
LG

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Falke
Expert

LocoWin has locked my account after a 10.000€ withdrawal attempt...

24th Jul. 2023, at 02:48 am CEST#24
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casinokiller11 wrote on 24.07.2023 at 00:26 clock: Meanwhile, it is every time an exciting thing when I want to log in to ner Gammix booth. Funzt that or now also simply locked. Especially how cheeky, simply because the department has just decided that. Why...- because, Isso...Ready.....Or you have to deal completely with all kinds of document requests. There I also do not always know if it is so correct. Any proof of where I could buy my Paysafe cards from etc.? I tell them, my mom gave it to me....if it was also like that....also no matter...nevertheless they want to have all the proofs of salary or proofs of other earnings, from which also the proofs. If you send them that, they think they can read from it whether you can afford to play there or not. And if they don't think so and you have an outstanding win, you won't get it. The Deposit from which the win resulted was not in my ratio, therefore no payout. How illogical....just when they think you have too little to gamble, you would be entitled to a win. All stupid excuses....Gammix, can nothing......

I hope you get your payment...give like times updates here in the thread, if you have something new....Am curious......

Yes, MGA casinos are now the black sheep. Completely criminal what they do partly. The demand such sensitive data that it simply amazes me that no data protection authority, lawyer or the like has taken action against the.


Remember: You are allowed to black out all sensitive data on bank statements etc. and if they don't accept it, then archive it and send it to a data protection authority, EU authority or whatever. Just don't put up with it. They don't have the upper hand, they only do it because no one takes action against them. As an EU company, however, they are fully liable.

For me, many MGA casinos, above all LocoWin, are nothing more than a criminal association, which finally belongs to the craft.

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Falke
Expert

LocoWin has locked my account after a 10.000€ withdrawal attempt...

24th Jul. 2023, at 02:58 am CEST#25
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Liked this post: Avatar von Max_Bet Max_Bet, Avatar von refucs refucs
Eliasooo wrote on 07/20/2023 at 8:25 pm: Hello,
They say it was for my protection...
I am apparently addicted to gambling so they block my account and then they recommended me to block other casinos...
In the email were also the links of Gambling Addicts Anonymous etc

I do not say that it is so but for me it feels like that: We do not want to pay out we can not think of a reason, just let the block and say it is for his own good

Unbelievable. What a shabby gang. Assume you simply times an addiction, let you before but any amount of money deposited. If you had gambled away 10,000 €, it would not have been a problem.


I really hope that the Maltese license will soon be worth nothing, because it is no longer accepted by all other EU countries. Then they can twiddle their thumbs in Malta. The MGA license is a mafia license, where politics, authorities and shady companies work together.

Not all MGA casinos are bad, no question. But the point is that they theoretically could be without fearing any consequences from the authority. So it's entirely up to the casino operator whether he wants to screw over his players, demand sensitive documents that shouldn't be required, delay payments or not make them at all, simply delete funds or even accuse you of having an addiction.

The authorities simply do not react and if they do, they usually agree with the casino. How was it always with Curacao, that there the authority does nothing? Seems to be no different with the MGA, only with the difference that there are just really many very reputable Curacao casinos, where a € 10,000 win is transferred in a few hours.

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gamble1
Icon

LocoWin has locked my account after a 10.000€ withdrawal attempt...

24th Jul. 2023, at 05:12 pm CEST#26
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Falcon wrote on 07/24/2023 at 02:58 PM:
Unbelievable. What a sleazy bunch. Just insinuate you times an addiction, but let you Deposit any amount of money before. Had you gambled away 10,000 €, wärs of course no problem.


I really hope that the Maltese license is soon no longer worth anything, because it is no longer accepted by all other EU countries. Then they can twiddle their thumbs in Malta. The MGA license is a mafia license, where politics, authorities and shady companies work together.

Not all MGA casinos are bad, no question. But the point is that they theoretically could be without fearing any consequences from the authority. So it's entirely up to the casino operator whether he wants to screw over his players, demand sensitive documents that shouldn't be required, delay payments or not make them at all, simply delete funds or even accuse you of having an addiction.

The authorities simply do not react and if they do, they usually agree with the casino. How was it always with Curacao, that there the authority does nothing? Seems to be no different with the MGA, only with the difference that there are just really many very reputable Curacao casinos, where a € 10,000 win is transferred in a few hours.

The point is yes it was not always so bad it just got worse and worse as if they had tested what goes so and noticed it goes yes everything

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Eliasooo

LocoWin has locked my account after a 10.000€ withdrawal attempt...

24th Jul. 2023, at 05:14 pm CEST#27
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Hello here an update:

The information from the manager is that you don't have any payout open since you played with it.
That was the message I got...
of course i didn't miss the money as i was sure i will get it.
i will do everything I can to get the money but it doesn't look good right now.

LG

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gamble1
Icon

LocoWin has locked my account after a 10.000€ withdrawal attempt...

24th Jul. 2023, at 05:17 pm CEST#28
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Eliasooo wrote on 07/24/2023 at 17:14: Hello here is an update:

The information from the manager is that you have no payout open since you played with it.
That was the message I got...
of course i didn't mess up the money as i was sure i will get it.
i will do everything I can to get the money but it doesn't look good right now.

LG

Well that's stupid who do you believe now? There has been everything casino has lied but also the player often

If you had gambled away the 10k it would be an argument for the ban because of addiction but if you have not gambled away the ban would be an argument where you can say the casino is lying and you know you can not prove it

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Eliasooo

LocoWin has locked my account after a 10.000€ withdrawal attempt...

24th Jul. 2023, at 05:26 pm CEST#29
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I agree with you but I have not gambled it away

Was sure that I would still get the 10k so I have not touched the money already had the stories of friends where it was exactly as with me and after they had gambled away the money they were suddenly verified...
Did not want that happens to me so just not used the account

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frapi07
Elite

LocoWin has locked my account after a 10.000€ withdrawal attempt...

24th Jul. 2023, at 05:51 pm CEST#30
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Eliasooo wrote on 07/24/2023 at 17:26: I agree with you but I didn't gamble it away

Was sure that I would get the 10k yet so I have not touched the money already had the stories of friends where it was exactly as with me and after they had gambled away the money they were suddenly verified...
Did not want that happens to me so just not used the account

The awesome story that I have seen here: Cashimaschi (by the way also from Gammix Limited) refused to pay out 20-24k (I don't know the exact number). First it was claimed that the Deposit was made through third party accounts. Then, when the opposite was proven, it came out that the player had an outstanding Debt with them, although he paid with bank (I think Sofort) and did not reclaim his money. The player got the info of a missing payment out himself and settled it of course. Nevertheless, they did not want to pay out the money. Whether the player then got the money, I can not tell you, because the user has deleted.

Fraud:Cashimaschi does not pay out the win for the second time despite Verification and account statements | GambleJoe® Forum (Page 1/9) Here to the case.

From there: if you are really sure that you have not gambled away your balance, then I would not let go there. This group in particular seems to be ripping off players.

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