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LocoWin: LocoWin has locked my account after a 10.000€ withdrawal attempt...

Topic created on 19th Jul. 2023 | Page: 1 of 4 | Answers: 52 | Views: 6,585
Eliasooo


Hello,
I was once
lucky and won €10,000 and wanted to go and withdraw this money immediately.

I must say that I have been verified for a long time and have often made deposits and withdrawals.

When I wanted to withdraw the money, it did not work and I was told that I have to write to the support to reconfirm me or something like that.

I sent them everything they wanted
, including and sometimes very private information that should not be sent around.

This went on for weeks and it seemed to me as if they wanted to stall for time and every time I sent the information, they thought of something new that I should send them again, they also asked for information
that you simply could not provide.

At the end
I said this is the last information I will send them because it was after a time information that had nothing more to do with a Verification, i was then also so angry that I wrote that they had 7 days to send me the money or I will take other ways, what in hindsight considered was not very smart to say.

Immediately after
I got an e-mail that my account was blocked, because I had violated the rules.

Can I still do something or how now?
i heard that the MGA might be able to help me...

LG







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Falko
Icon
What you could do now, write a complaint about LocoWin at Casino Guru. They will then contact the casino.

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RebellYell
Top Member

Falko wrote on 19.07.2023 at 17:52: What you could do now, times at Casino Guru write a complaint about LocoWin. The then contact the casino.

And / or contact here the Sabine or Caro. They may also be able to help.

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Langhans_innen
Expert

Falko wrote on 19.07.2023 at 17:52: What you could do now, times at Casino Guru write a complaint about LocoWin. They then contact the casino.

Locowin does not cooperate with Guru. Have followed this several times....Loco simply does not respond to cases there The proposal mentioned by RebellYell is in the (pretty awesome) case the one with a much greater chance of success

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Falko
Icon

Langhans wrote on 07/19/2023 at 18:26:Locowin does not cooperate with Guru. Been following this a few times....Loco just doesn't respond to cases there The suggestion mentioned by RebellYell is the one with a far greater chance of success in the (pretty awesome) case

In any case, he has to try everything because 10k hurts way too much to just give it up. That they block him completely and accuse him of breaking the rules, because he lost his cool at some point, that's just cheeky of the provider. If 1000x documents are required and it always goes on with it, you can get upset.

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Langhans_innen
Expert

Falko wrote on 19.07.2023 at 19:12:

In any case, he must try everything because 10k hurt much too much to just give it up. That they block him completely and accuse a rule violation because he lost his cool at some point, that's ne impudence from the provider. If 1000x documents are required and it always goes on with it, you can get upset.

i see exactly as you. Eliasooo is even quite calm for this fact, which seems to be quite violent. I would boil inside in its place But brings in the final effect nothing....with prudence one comes rather to its goal. From the feeling this can be clarified....even if probably only with support from here

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Eliasooo
Hello,
First thank you for all the answers here...
And yes it's true 10,000€ tuen already hurt the I will not give up so easily.
Have Sabine and Caro already contacted I'm just waiting for an answer.
Hopefully I get the money also what I find but funny is in the time where I wrote to the support and the money not
Auszahlen could, you could still Deposit in the page

LG

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gamble1
Icon
Eliasooo wrote on 07/19/2023 at 8:18 pm: Hello,
First of all thanks for all the answers here...
And yes it's true 10,000€ tuen already hurt I will not give up so easily.
Have Sabine and Caro already contacted I'm just waiting for an answer.
Hopefully I get the money also what I find but funny is in the time where I wrote to the support and the money not
Auszahlen could, you could still Deposit in the page

LG

What do they give you as a reason ? Otherwise anyone could come and say "You have made XYZ"

We are not here on a bazaar where every casino arbitrarily money can not pay

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Saphira
Expert

gamble1 wrote on 07/19/2023 at 11:28 pm:
What do they give you as a reason ? Otherwise everyone could come and say "you did XYZ"

We are not here on a bazaar where each casino arbitrarily money can not pay

Exactly this here is the resources robbing fight against the emotionless gambling industry, as today a Langhans wrote so aptly


Would be but also times curious about the justification, but could imagine that there was none, but simply the announcement of the account suspension with the terse reference to "violation of the rules of the game". Unbelievable such a behavior, after the TE has probably already made himself naked to the bone - and I really mean something like an ultrasound image. I would not have thought of LocoWin now.

Hope that the matter can be clarified and the TE receives his money.

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Rainmann
Elite

Saphira wrote on 20/07/2023 at 00:41:

This is exactly what the resource-robbing fight against the emotionless gambling industry is all about, as one Langhans so aptly wrote today


Would be but also times curious about the justification, but could imagine that there was none, but simply the announcement of the account suspension with the terse reference to "violation of the rules of the game". Unbelievable such a behavior, after the TE has probably already made himself naked to the bone - and I really mean something like an ultrasound image. I would not have thought of LocoWin now.

Hope that the matter can be clarified and the TE receives his money.

Had locowin actually always felt as serious. Let's see what becomes of it. I hope he / she gets the money 🙏

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gamble1
Icon
Saphira wrote on 20/07/2023 at 00:41:

This is exactly what the resource-robbing fight against the emotionless gambling industry is all about, as one Langhans wrote so aptly today


Would be but also times curious about the justification, but could imagine that there was none, but simply the announcement of the account suspension with the terse reference to "violation of the rules of the game". Unbelievable such a behavior, after the TE has probably already made himself naked to the bone - and I really mean something like an ultrasound image. I would not have thought of LocoWin now.

Hope that the matter can be clarified and the TE receives his money.

Is simply outrageous first they leave the stuff days then it is processed times then 10,000 documents are required and if you should dare as a customer even once to ask what such a thing because it comes from experience always only to such an escalation if one is in the plus or has won highly they block the account because you do not cooperate or somehow otherwise in their opinion against the rules of the game has violated


The constantly violate game rules even sometimes against their own let German play there payout are processed in 48 hours is also lied in 5 out of 10 cases, etc.

Slowly I have really fed up with this casino shit all play as but so law-abiding on but of course only if it fits them in the stuff zb. to have to pay high payouts not so easily

Without joke they are worse than some office

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Eliasooo
Hello,
They say it was for my protection...
I am apparently addicted to gambling, so they block my account and then they recommended me to block other casinos...
In the email were also the links of Gamblers Anonymous etc

I do not say that it is so but for me it feels like that: We do not want to pay out we can not think of a reason, just let the block and say it's for his own good

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Anonym

Eliasooo wrote on 07/20/2023 at 8:25 pm: Hello,
They say it was for my protection...
I am apparently addicted to gambling so they block my account and then they recommended me to block other casinos...
In the email were also the links of Gambling Addicts Anonymous etc

I do not say that it is so but for me it feels like that: We do not want to pay out we can not think of a reason, just let the block and say it is for his own good

And because you might be a gambling addict, they don't need to pay the win?

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Eliasooo
Have no idea what it has to do with it...

Have contacted Sabrina and hope that I will still get the money

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gamble1
Icon
Eliasooo wrote on 20.07.2023 at 21:21: Have no idea what it has to do with it...

Have contacted Sabrina and hope that I will get the money yet

So if this goes through that's it with Loco no one will gamble there anymore

Even if you would be addicted to gambling is a reason to block you yes but not not to pay your win

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