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LocoWin: [solved] LocoWin canceled 200 euro

Topic created on 03rd Nov. 2023 | Page: 1 of 1 | Answers: 4 | Views: 826
Jay88
Experienced

[solved] LocoWin canceled 200 euro

3rd Nov. 2023, at 05:59 am CET#1
0 Likes

Nobody has liked this post so far
Huhu,

i've never had any problems with payouts so far, so I'd like to mention that in advance.

However, unfortunately I have to complain now.

LocoWin has this level system.

I got to level 14 the day before yesterday and received free spins as a result.

With these free spins I won just under 23.00 euros and was able to pop up to 250.00 euros, which I then paid out.

I know that free spins without a Deposit are limited to 50.00 euros.

However, according to their own terms and conditions, this does not apply to wins resulting from the rewards for reaching a new level. Here is an excerpt from the terms and conditions:

2.1. level rewards

2.1.1 The rewards granted for reaching a new level are free of wagering requirements. This means that all wins from free spins can be withdrawn as real money. The maximum win you can withdraw from a single reward or bundled rewards is 250 EUR (or the equivalent in another currency).

Now they have actually only paid me 50.00 euros and canceled the remaining 200.00 euros... I don't think that's okay, because their terms and conditions clearly say otherwise.

It would be nice if I could get some support here.

If I'm wrong in my assumption, I'm happy to be proven wrong.

Thank you very much!

LG

This post has been translated automatically

roccoammo11
Expert

[solved] LocoWin canceled 200 euro

3rd Nov. 2023, at 10:03 am CET#2
0 Likes

Nobody has liked this post so far

Jay88 wrote on 11/03/2023 at 05:59: Woohoo,

i never had any problems with the payouts so far, I would like to mention that in advance.

However, I have to complain now unfortunately times.

Locowin has this level system.

The day before yesterday I climbed to level 14 and received free spins.

With these free spins I won just under 23.00 euros and was able to pop me up to 250.00 euros, which I then also gave in payout.

I know that free spins without deposits are limited to 50.00 euros.

However, according to their own terms and conditions, this does not apply to wins that result from the rewards for reaching a new level. For this time the excerpt from the terms and conditions:

2.1. level rewards

2.1.1 The rewards granted for reaching a new level are free of turnover conditions. This means that all wins from free spins can be withdrawn as real money. The maximum win you can withdraw from a single reward or bundled rewards is 250 EUR (or its equivalent in any other currency).

Now they have actually paid me only 50.00 euro and canceled the remaining 200.00 euro... that I find so not in order, because their terms and conditions clearly say otherwise.

It would be nice if I would get support here.

Should I be wrong with my assumption, you can of course teach me better.

Thank you very much!

LG

someone from the gj team can certainly help you. write to Julian and ask him nicely!

This post has been translated automatically

Julian
Elite

[solved] LocoWin canceled 200 euro

3rd Nov. 2023, at 10:23 am CET#3
1 Like

Liked this post: Avatar von garfield68 garfield68

Jay88 wrote on 11/03/2023 at 05:59: Woohoo,

i never had any problems with the payouts so far, I would like to mention that in advance.

However, I have to complain now unfortunately times.

Locowin has this level system.

The day before yesterday I climbed to level 14 and received free spins.

With these free spins I won just under 23.00 euros and was able to pop me up to 250.00 euros, which I then also gave in payout.

I know that free spins without deposits are limited to 50.00 euros.

However, according to their own terms and conditions, this does not apply to wins that result from the rewards for reaching a new level. For this time the excerpt from the terms and conditions:

2.1. level rewards

2.1.1 The rewards granted for reaching a new level are free of turnover conditions. This means that all wins from free spins can be withdrawn as real money. The maximum win you can withdraw from a single reward or bundled rewards is 250 EUR (or its equivalent in any other currency).

Now they have actually paid me only 50.00 euro and canceled the remaining 200.00 euro... that I find so not in order, because their terms and conditions clearly say otherwise.

It would be nice if I would get support here.

If I should be wrong with my assumption, one can teach me naturally gladly of a better one.

Thank you very much!

LG

Hey Jay88,

I will write to you via Communicator and ask if there is something I can do

This post has been translated automatically

Jay88
Experienced

[solved] LocoWin canceled 200 euro

3rd Nov. 2023, at 12:12 pm CET#4
6 Likes
Update:

Thanks to Julian, the 200 euros were credited back to me and I was able to cash them out 🤗🤗

A big thank you to Julian and the entire GJ team for their support ♥️♥️

You guys are great

LG

This post has been translated automatically

Julian
Elite

[solved] LocoWin canceled 200 euro

3rd Nov. 2023, at 12:16 pm CET#5
6 Likes
The problem of the thread author was solved by the quick action of our contact person.

The remaining credit should now reach the thread author relatively quickly.
Since the problem has been solved, I will close the thread.

This thread has been closed

This post has been translated automatically

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