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LocoWin: LocoWin canceled payout 900€ (total 1100)

Topic created on 13th Jan. 2025 | Page: 1 of 1 | Answers: 2 | Views: 203
Sandra1111

LocoWin canceled payout 900€ (total 1100)

13th Jan. 2025, at 09:08 pm CET#1
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Nobody has liked this post so far
Hello lovelies,

i hope you can help me.
I've been playing on LocoWin for a while now and had stupidly only read positive comments.

I deposited 200€ with a Deposit bonus of 20% and then I had this 40€ as a bonus and asked the support again how it works.

They said that this money only had to be wagered once and would only become active after I had "lost" my own money.

But I didn't lose and was under the assumption that this bonus would only become active then (the display was always at zero), but I played my way up to €1500 with my money and withdrew €900, promptly receiving an email today that my withdrawal had been canceled because I had allegedly played forbidden games like Dog House or Book of Lady over €4!

I really don't know my way around and hope to find help here, apart from that I even have a screenshot where I wrote to support that if this is not real money you can cancel it, instead she went on to explain to me that this bonus becomes active when I have lost my money.

What does that mean, can I really forget the money now?
By the way, they also canceled the remaining balance and left me my deposited 200€. The Cashback is of course nowhere to be seen.

In support today she just said I should leave the money as it is, not play and I would get an email.......

Thank you very much and best regards
Sandraü

This post has been translated automatically

Donnie
Elite

LocoWin canceled payout 900€ (total 1100)

13th Jan. 2025, at 11:48 pm CET#2
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Nobody has liked this post so far
Maybe I missed it, but I haven't seen any real terms for a Wager-Free bonus (should be one). Generally this casino group is sneaky about playing with banned slots, they are not automatically banned. I think, please correct me if I'm wrong, that it is forbidden to play banned slots even with the Wager-Free Bonus. That will probably be the case

I never play banned slots during free spins with or without a depositor, Deposit Bonuses and the like. That's probably why I've never had any problems. But you have to know that first and that's where the cheek lies. Recruiting someone with emails saying 20% Deposit bonus without Wagering requirements and then cutting the win is sneaky. I don't think there's much you can do about it

This post has been translated automatically

Langhans_innen
Expert

LocoWin canceled payout 900€ (total 1100)

14th Jan. 2025, at 12:08 am CET#3
1 Like

Liked this post: Avatar von gamble1 gamble1
Yes, unfortunately... Dog House is prohibited and €4 is the maximum bet amount. In this case, these are the underlying violations that also apply to the Wagerfree bonus, even if you have not yet touched the Bonus money and are playing with real money. Understandably a bitter pill to swallow, but unfortunately you won't stand a chance. By now, you've probably already read up here https://www.locowin.com/bonus-terms. Because you wrote that you don't know your way around so well: in future, always take a close look at the bonus conditions beforehand - every site has them.....are always similar, but there are also sometimes fundamental differences that you need to know beforehand, otherwise it often doesn't end well Virtually everyone has had to go through an action like yours...perhaps a small consolation

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