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LocoWin: 3rd verification

Topic created on 11th Oct. 2023 | Page: 1 of 1 | Answers: 8 | Views: 851
Donhoersch
Visitor

3rd verification

11th Oct. 2023, at 10:35 pm CEST#1
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Hello to all, play for a long time at LocoWin never had any problems so far am now VIP at the highest level, now I have paid out the day before yesterday 1500euro and yesterday again 1000euro the 1500 were yesterday on the account today I get an email I should send a proof of address, which is funny because in July they wanted one even though I am long verified. Ok said done then today as already in july account statements sent (n26 online bank) as a pdf file. A few hours later get another email that looked like this

Thank you for playing in our casino.

Please note that the document you sent as proof of address is from a digital bank account, so is not valid.

We kindly ask you to please send us a valid document.

Document as proof of address/residence - any of the documents stated below

invoice: electricity, water, gas, rent, landline telephone or internet.
◦ Bank statement (list of transactions) or invoice from any recognized credit institution
◦ Tax report or correspondence from a central or local government authority, department, or agency (or any other governmental document)
◦ This document should not be older than three (3) months
◦ All four corners of the document must be visible - screenshots are not accepted

Please note that we do not accept black-and-white documents.

Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification

Should you have any further concerns, questions or comments, don't hesitate to contact our Customer Service Team.

I feel easily fooled because I know such schemes unfortunately already from other casinos. I mean we live in 2023 the most so at least I have online that money is taken without hesitation but if you win something and want to pay out you have to verify again several times that is but bullshit...

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denyo123
Experienced

3rd verification

11th Oct. 2023, at 11:35 pm CEST#2
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There was a license change at LocoWin recently. Therefore probably the new verification.

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Jay88
Experienced

3rd verification

11th Oct. 2023, at 11:37 pm CEST#3
1 Like

Liked this post: Avatar von garfield68 garfield68
Woohoo

I sometimes have the feeling that they have something like a lottery Pot, where annoyed employees draw a piece of paper once an hour to see who they are allowed to make difficult the payout again today...

Just an hour ago I paid out almost 1000 Euro at LocoWin and the money is already on my account

Therefore, I can not really understand it...

I cross my fingers that you get your money promptly..stay strong and do not gamble it away in anger 🙌

Love greetings

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Jay88
Experienced

3rd verification

11th Oct. 2023, at 11:38 pm CEST#4
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denyo123 wrote on 11/10/2023 at 23:35: There was recently a license change at Locowin. Hence probably the new verification.

That's also the case, I had to do the same. But was all done within a few hours. Therefore, I do not understand why it then runs with other players again completely different


Lg

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Donhoersch
Visitor

3rd verification

12th Oct. 2023, at 12:05 am CEST#5
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denyo123 wrote on 11/10/2023 at 23:35: There was recently a license change at Locowin. Therefore probably the new verification.

Yes with the change because I know about it but also everything worked first without anything have me something wrong in August they wanted again documents as I wanted to pay out have sent them account statement of July since I thought to myself haja because of the change, since the pdf of my statement was also accepted without further after 2 hours about. Only just yesterday they wanted again that same thought me yes ok I send them again gejt yes everything fix only this time it went much longer and now the account statement is not accepted because it is from an online bank, so I sent them about 10 hours ago then just a payroll and in addition a statement of a return debit from the savings bank and since then nothing more heard, and at the last Verification was the casino already operated by starscream and since I have 5000euro paid out and without if and but the statement was taken from my n26 account

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Donhoersch
Visitor

3rd verification

12th Oct. 2023, at 12:58 am CEST#6
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Jay88 wrote on 10/11/2023 at 11:37 PM: Woohoo

I sometimes have the feeling that they have something like a lottery Pot, where annoyed employees draw a slip of paper once an hour, who they are allowed to make difficult the payout today again...

I have just an hour ago almost 1000 euros at LocoWin in payout given and the money is already on my account

Therefore, I can not really understand it...

I cross my fingers that you get your money in a timely manner..stay strong and do not gamble it away in anger 🙌

Love greetings

Nene verzocken is not me unfortunately already happened a few times have frozen the account for 24h, but money after an hour on the account I had at Locowin never^^ am really happy with the casino also get regular cashdrops etc.. Know these "scams" just also from other casinos comes eim so that they are just out that you gamble that money again.

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Donhoersch
Visitor

3rd verification

12th Oct. 2023, at 10:34 am CEST#7
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So until now still no confirmation or email about the documents...

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Julian
Elite

3rd verification

12th Oct. 2023, at 10:37 am CEST#8
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Donhoersch wrote on 10/12/2023 at 10:34 am: So still no confirmation or email because of the documents...

Hey Donhoersch,

I sent you a message via Communicator

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Donhoersch
Visitor

3rd verification

12th Oct. 2023, at 02:17 pm CEST#9
1 Like

Liked this post: Avatar von Jay88 Jay88
Okay all good now they supposedly only had documents from october 2022 anyway thanks to all

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