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LeoVegas: [solved] LeoVegas extremely delays payout of 21,000 euros (Page 2)

Topic created on 16th Oct. 2020 | Page: 2 of 3 | Answers: 27 | Views: 7,285
Anonym

[solved] LeoVegas extremely delays payout of 21,000 euros

17th Oct. 2020, at 01:43 am CEST#12
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-- Provocation deleted --

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Klempo77
Expert

[solved] LeoVegas extremely delays payout of 21,000 euros

17th Oct. 2020, at 08:58 am CEST#13
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moody wrote on 10/16/2020 at 12:31 PM
But with such stalling tactics they squander their seriousness(if any)

That you don't even get an answer why they are doing something like this and how long it will take, that is mMn a DISGRACE!

I don't know why casinos do this, I think it sucks too. I have resigned myself to the fact that I get my money, with very unlikely payout 😊😊, after a few days. It does not have to be immediately, is just always a Risk whether you get money or not

And, I had to wait at that time in a game hall also almost two weeks for my money, after a big win. Verification on the part of the machine manufacturer...

So, online as offline, everything is possible

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moody
Experienced

[solved] LeoVegas extremely delays payout of 21,000 euros

17th Oct. 2020, at 11:18 am CEST#14
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It would not be bad if you have to wait a little longer for the payout of a big win.

But the OC should make it transparent and explain why and how long it will take

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Gambo2887
Visitor

[solved] LeoVegas extremely delays payout of 21,000 euros

17th Oct. 2020, at 05:49 pm CEST#15
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Of course nothing has happened yet again. Support just said again that they can't name a period of time until they pay out and my account is released again

But they added a new info why it takes so long: " i understand your frustration unfortunately the department dealing with this work in a queue based system"

Aha. I.e. if there are still 1000 cases in front of me, I might get my money in half a year...

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Anonym

[solved] LeoVegas extremely delays payout of 21,000 euros

17th Oct. 2020, at 06:36 pm CEST#16
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Gambo2887 wrote on 17.10.2020 at 17:49: Of course nothing has happened yet again. Support just said again that they can't give a time frame until they pay out and my account is released again

But they added a new info why it takes so long: " i understand your frustration unfortunately the department dealing with this work in a queue based system"

Aha. I.e. if there are still 1000 cases in front of me, I might get my money in half a year...

They don't take that long. Assume that you will be able to use your account again by the middle of next week at the latest. At LeoVegas this is a normal process. They always do this with larger wins and you can also trust that they will process your payout

That being said: If you gamble so high, then you are certainly able to wait a day longer for your payout. In case of need you can contact one of the team here: Caro, Sabine or Julian, they will help you. But I would wait until next week

And to all the others. It is really known for a long time that LeoVegas does this. You do not need to let go of a shitstorm here. They are really very serious

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Gambo2887
Visitor

[solved] LeoVegas extremely delays payout of 21,000 euros

17th Oct. 2020, at 06:56 pm CEST#17
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Ok, then I am a little reassured. Of course, it's not nice that it happens more often at LeoVegas, but if it's good in the end, I like to give it another chance. Only the communication from them is not very good at the moment.

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Gambo2887
Visitor

[solved] LeoVegas extremely delays payout of 21,000 euros

19th Oct. 2020, at 09:25 am CEST#18
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A short update: Until today still no reaction from LeoVegas.

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Maverick626
Rookie

[solved] LeoVegas extremely delays payout of 21,000 euros

19th Oct. 2020, at 10:07 am CEST#19
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Liked this post: Avatar von Gambo2887 Gambo2887
Gambo2887 wrote on 10/19/2020 at 09:25: A quick update: As of today, still no response from LeoVegas.

Write one of the moderators here to zb caro

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Caro
Expert

[solved] LeoVegas extremely delays payout of 21,000 euros

19th Oct. 2020, at 11:24 am CEST#20
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Liked this post: Avatar von Gambo2887 Gambo2887, Avatar von garfield68 garfield68, Avatar von Maverick626 Maverick626, T****s
Gambo2887 is already in contact with me and I also wrote to the manager last week Friday. They said that the relevant department is working on it. How long it will take, I unfortunately do not know. I just asked the manager what the status is and how long it will take. I will keep Gambo2887 up to date.

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Gambo2887
Visitor

[solved] LeoVegas extremely delays payout of 21,000 euros

21st Oct. 2020, at 02:18 pm CEST#21
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Thanks Caro! I hope it will be cleared up soon. As of now there is still no information, no payout and my account is still blocked. 2 weeks and counting...

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