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LeoVegas: [solved] LeoVegas extremely delays payout of 21,000 euros

Topic created on 16th Oct. 2020 | Page: 1 of 3 | Answers: 27 | Views: 7,282
Gambo2887
Visitor

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 08:57 am CEST#1
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Hello!

Briefly a few preliminary explanations of the facts: I have registered on 7.10.20 at LeoVegas and directly deposited 1000 euros. Then directly again 2000 euros (instant transfer) - so then also brought in a big win. These 21,000 euros I have also paid out on the same day and already looking forward to the win. When I wanted to log in again on the same day a few hours later, my account was locked for security reasons. The Live Chat told me that I had received an email about this. That was not the case. So again in the live chat, where I directly uploaded more miscellaneous things for Verification

Why my account goes through a security check, they could not tell me. I have nothing to blame myself for: I did not play with a bonus, nor did I have a duplicate account or anything like that. I don't find it very serious that LeoVegas delays everything like this when paying out a bigger win. I am now for 1.5 weeks in conversation with the live chat, have written mails. But I get no info when my money will be paid out and my account will be released again. They always say: You will be informed. But when? And what is being checked? It seems to me that they want to delay the whole thing for a long time.

Have you had similar experiences? Can you help?

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Klempo77
Expert

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 09:26 am CEST#2
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Liked this post: Avatar von Gambo2887 Gambo2887, Avatar von Klabisto Klabisto
With larger wins, it has actually become normal to block the casinos account due to Verification

Leovegas is, in my opinion, a reputable casino, and I hope you get your money

If necessary, contact Caro here, because Leovega is listed here

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Gambo2887
Visitor

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 11:47 am CEST#3
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I just spoke to the Live Chat again. "It is being processed by another department". They can't say how long it will continue to take. Nor why, because it's a "different department" and they have no insight... and I can't find out anything further. I wonder if this is tactics?

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Klabisto
Experienced

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 11:51 am CEST#4
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Gambo2887 wrote on 10/16/2020 at 11:47 AM
... . I wonder if this is tactics?

Of course. Already because of that, since everything is probably i.O. with you. Are you hopefully verified?

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G****e

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 11:53 am CEST#5
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Gambo2887 wrote on 10/16/2020 at 11:47 am: I just spoke to Live Chat again. "It is being processed by another department". They can't say how long it will continue to take. Also not why, because it is a "different department" and they have no insight... and I can't find out anything further. I wonder if this is tactics?

They should connect with the department. Juice store. Shall pay out and done. Loddar Matthäus must se also transfer his salary, on time. Wish you much success in any case 🙏🙏😃

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Gambo2887
Visitor

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 12:00 pm CEST#6
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The Verification was on 07.10. - and since then I am stalled, account blocked and nothing paid out. I can't speak to the "other department" in person. They supposedly get back to me. Exhausting, but when then just nothing happens...

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G****e

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 12:04 pm CEST#7
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Liked this post: Avatar von krabbe666 krabbe666
Gambo2887 wrote on 10/16/2020 at 12:00: Verification was on 10/07 - and since then I've been stalled, account blocked and nothing paid out. I can't speak to the "other department" in person. They supposedly get back to me. Exhausting, but when then just nothing happens...

The main thing is that you do not lose everything again 💪💪

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moody
Experienced

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 12:31 pm CEST#8
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Liked this post: Avatar von Gambo2887 Gambo2887, Avatar von krabbe666 krabbe666
Klempo77 wrote on 16.10.2020 at 09:26: With larger wins it is actually now normal to block the casinos account for Verification

Leovegas is, in my opinion, a reputable casino, and I hope you get your money

With such delaying tactics, however, they lose their seriousness (if any)

That you do not even get an answer as to why they do this and how long the whole thing will take, that is mMn a DISGRACE!

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Niroht
Experienced

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 10:51 pm CEST#9
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OH man, if now also so Globalplayer like LeoVegas so faxes in form of delaying tactics begins, then it gives the impression that generally in the industry something is no longer completely in order.

"Player protection" is all the rage, 5 second rule, max 1€Spin, removal of autoplay, all very very important for our protection
And sensationally I find likewise that now after logging in a statistic is indicated. I feel so really secured.

However, I wonder why, for example, so much energy and creativity is not spent on setting up uniform criteria for the payout process in order to protect players.
Sensible suggestions would be e.g.
Once a payout has been requested, it cannot be reversed and executed.
Or uniform possibilities to block payouts in general
Then binding time limits of e.g. payout process, check and Verification or whatever must be successfully carried out/completed after a maximum of 48h
The implementation of verification and "source of wealth" will be subject to standards, i.e. uniform specifications of the required documents and only as many of them as really necessary. What is a selfie in the headstand with ID card in the mouth actually needed for? Well, to stall for time, of course, which is why payout and verification have to be carried out independently of each other, as they are two different processes


These were just a few examples and there will be many more. But this is what I would understand under measures for Player protection

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Marqes
Expert

[solved] LeoVegas extremely delays payout of 21,000 euros

16th Oct. 2020, at 10:56 pm CEST#10
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Caro will be around the corner soon and tomorrow you'll have your money.

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