[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

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Anonym

Former Member

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 07:15 am CET#11

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Offen77 wrote on 29/12/2018 at 03:30
What actually happened to the money? Is the casino right to just keep it? Is it purely legally not a scam if casino at any time, can freely decide whether they pay out the money or not?

Furthermore, as I said before, due to the high stakes, the bonus amount was reduced back to initial amount. Can I claim this if I gamble away the at high stakes?

What should have happened to the money, it was not paid out so the casino did not have to spend any money. It is not legally fraud if the casino sets up rules and enforces them and this applies especially to bonus money. In Germany, parts of the terms and conditions would of course be contestable, but we are there legally in no favorable person to proceed against it. Since online gambling in the casino is not allowed by the legislature (DE) or it is currently rather a toleration because players are not pursued.

If you gamble it away on high stakes then they will probably not give it back to you. Player protection in general is also with regulatory authorities usually rather secondary, there you can not expect much. In general, almost every casino tries to prevent you from making a withdrawal, so it is very important to be well informed about where you ultimately put the money. There are also different types of Bonuses, not that you think you can cash out with bonuses everywhere - this is offered by LeoVegas and a few other sites, but not all of them. Also, the max. Bet is not always 5 € but can be lower or higher and also on some sites there are provisions that some slots do not count 100% towards the turnover.

And there is no question that you are frustrated with such a huge sum, that was an exciting evening and now the whole mood has been so crushed. But there is really no chance to get the money, there were many such cases that unfortunately end negatively. If you had not violated any bonus condition, then various steps could have been taken companies e.g. inform the supervisory authority or exert public pressure with Askgamblers, etc.. However, these bodies fall out, if they read that you have turned over 5 € - they will reject the application.

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Top Member

Sunnyundflo

Forum posts: 522 Member since: 29.10.2018

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 08:39 am CET#12

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Offen77 wrote on 29/12/2018 at 06:40
I don't know so many casinos with Bonus money, until now I have only once something like this at other casino, there you could not bet over 5€. Here it is possible until you win. If you lose, no one tells you that there was something wrong, but only if you win, that's exactly what I find not normal.
Maybe it is a reputable Provider, but people work there too. People make mistakes. I admit I should have read through everything first, but to be punished so harshly for it?

Ignorance does not protect from punishment

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Legend

upola

Forum posts: 4.256 Member since: 17.05.2018

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 10:05 am CET#13

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BonanzaKing wrote on 29/12/2018 at 07:11: One reads through the T&Cs before! You play ! You didn't. The consequence is that you made a mistake and that you violated the T&Cs.

In a nutshell, that says it all.

It is annoying, but next time you read the terms and conditions, or play without a bonus.

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K****t

Forum posts: 688 Member has been banned

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 12:54 pm CET#14

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Yes, it is in the T&Cs and unfortunately that is why the casino is in the right.

And yet, a casino that speculates on players overlooking something or making mistakes so that it does not have to pay out is not reputable.
Quite the opposite.
It would be so easy to at least place a hint about it as soon as you open a game.
Those who don't do that want the player to fall into the trap. Quite simply.

Not to mention all the English-language T&Cs, which firstly not everyone fully understands and secondly are crucial when there is a German translation of the English T&Cs.
There, too, casinos can simply say "nope, tough luck. Only the English text is authoritative, the German translation unfortunately does not apply."

I do not understand why some call such casinos reputable. It does not depend on how fast a potential win is transferred, if one wins at all.
That one receives money is self-evident, that has nothing to do with seriousness or customer friendliness. It is a business.

There are the kind of casinos that are very greedy for every cent and like to give the customer the finger if he is too stupid to pay attention to every detail.
And there are casinos that strive to make customers feel comfortable and welcome, and therefore make sure they know what to do - or are at least accommodating in the end when mistakes are made.

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Teddy666

Forum posts: 2 Member since: 29.12.2018

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 01:34 pm CET#15

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Sorry, but it's your own fault. Always look in the Bonus terms and conditions. If there is nothing with max bet in it, then that is a different case and points to a dubious OC.

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Elite

T0uchTheSky

Forum posts: 2.420 Member since: 09.05.2018

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 01:47 pm CET#16

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Everyone who gambles online casino with Bonus money should know that every casino has a Maxbet, this is part of the standard of an online casino. I don't know any 2nd casino except sunmaker that doesn't have a Maxbet when playing with bonus money.

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Anonym

Former Member

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 02:34 pm CET#17

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T0uchTheSky wrote on 29/12/2018 at 13:47: Anyone who gambles online casino with Bonus money should know that every casino has a Maxbet, it's standard for an online casino. I don't know any 2nd casino except sunmaker that doesn't have a Maxbet when playing with bonus money.

Yes, there are several where you can play with bonus as high as you want, so no Max Bet Rule is present at all

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Legend

upola

Forum posts: 4.256 Member since: 17.05.2018

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 03:28 pm CET#18

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Coffee Light wrote on 12/29/2018 at 12:54 PM

I don't understand why some call such casinos reputable. It does not matter how fast a potential win is transferred, if you ever win.
That one receives money is self-evident, that has nothing to do with seriousness or customer friendliness. It is a business.

That should go without saying.

But you read here again and again that many do not get their money.
Therefore, it is already a sign of Seriösietät whether and how quickly I get my money.

That the terms and conditions are often stupid is clear.
You have to read the terms and conditions but still, then many problems would not even occur.

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Elite

T0uchTheSky

Forum posts: 2.420 Member since: 09.05.2018

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 04:36 pm CET#19

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Random wrote on 29/12/2018 at 14:34
Yes there are, there are several where you can play as high as you want with bonus, so no Max Bet Rule at all.

Several? e.g.?

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S****8

Forum posts: 961 Member has been banned

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 09:05 pm CET#20

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and again a troll who thinks to pull casinos in the dirt !!!!

Man man, man ...

L.V.E.S.!!!

READ - UNDERSTAND - Deposit - PLAY !!!

my motto !

nix scam !

stupidity ! :'(

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[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

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