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LeoVegas: [solved] Leovegas does not pay out (Max-Bet-Rule not respected)

Topic created on 28th Dec. 2018 | Page: 1 of 3 | Answers: 27 | Views: 7,042
Offen77

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

28th Dec. 2018, at 11:30 pm CET#1
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Hello,

wanted to tell you my story. I recently deposited money at Leovegas. When you make your first 4 deposits you get Bonus money, which you can't use for everything. Well, when I gambled away my money, I started to use the bonus money. And... step by step I did this up to almost 13 000. Finally I have possibility to withdraw and nothing, withdrawal canceled, from 13 000 only 500 on the account, no contact, nothing. Ok... first contact, night not slept, after over 24 St. answer, according to Bonusbedinung one may make with the bonus money not higher than 5€ use. If I do that, the smart people from Casino may decide whether the payout takes place. (It is clear what kind of decision comes there)
So, if one gambles away the money, it is ok, if not we take it differently.

I have tried to clarify it, unfortunately I do not know what else I can do.

Thanks for your tips.

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T0uchTheSky
Elite

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

28th Dec. 2018, at 11:53 pm CET#2
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According to the Bonus terms and conditions, you may not bet more than €5 with the bonus money.




Why fraud, you write yourself that this is in the bonus condition. And this 5 Euro Maxbet applies to most casinos when you play with Bonus money

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Offen77

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

28th Dec. 2018, at 11:58 pm CET#3
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With most casinos it is not possible to play higher, here it went over a day long until I wanted withdrawal. Because of 5€ I have only learned after contact.

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T0uchTheSky
Elite

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 12:09 am CET#4
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No, in most casinos it is possible to play higher, only in a few casinos like Videoslots is technically prevented to play higher

If you had won less, LeoVegas would probably have made an exception, because Leovegas is not like Wunderino or Lapalingo, which proceeds strictly according to their terms and conditions, unfortunately, in your case it is about 13 000 euros. Vllt in the Live Chat again politely ask if you could still do something,

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Anonym

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 01:26 am CET#5
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Offen77 wrote on 28.12.2018 at 23:58: With most casinos it is not possible to play higher, here it went over a day until I wanted payout. Because of 5€ I found out only after contact.

Applies only to a few casinos that is of course super annoying but make nothing can be done there. The supervisory authority would copy in such cases a part of the terms and conditions and send you, I know that every casino could install a technical lock and deliberately omits it to just not have to pay out the money or to have the power to decide completely freely.

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Offen77

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 03:15 am CET#6
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whether one could still do something there,

It is said that it is a final decision.

The problem with the terms and conditions is that they are not even read through. I mean, who reads what is still under point 15?

The big print is that everyone gets 100% bonus on Deposit, smaller that for withdrawal the money should be turned around 35 times. Even smaller, that it is not higher than 5€ per spin.
If it says somewhere that you can not win at all, does that also apply?

As far as I know, the terms and conditions are not valid if there is something wrong in it.

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Offen77

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 03:30 am CET#7
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Ankor wrote on 29.12.2018 at 01:26
Only applies to a few casinos that is of course super annoying but nothing can be done.

What actually happened to the money? Does the casino have the right to just keep it? Is it purely legally not fraud, if casino at any time, can freely decide whether they pay out the money or not?

Furthermore, as I said before, due to the high stakes the bonus amount was reduced back to initial amount. Can I claim this if I gamble away the at high stakes?

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Anonym

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 06:13 am CET#8
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Not be angry but violate the terms and conditions and then complain? It's your own fault, no sympathy. LeoVegas is a serious OC. Had there already several payouts without ! Problems.

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Offen77

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 06:40 am CET#9
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BonanzaKing wrote on 29.12.2018 at 06:13: Not be angry but violate the T&Cs and then complain?

I do not know so many casinos with Bonus money, so far I have only once something like this at other casino, there you could not bet over 5€. Here it is possible until you win. If you lose, no one tells you that there was something wrong, but only if you win, that's exactly what I find not normal.
Maybe it is a reputable Provider, but people work there too. People make mistakes. I admit I should have read through everything first, but to be punished so harshly for it?

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Anonym

[solved] Leovegas does not pay out (Max-Bet-Rule not respected)

29th Dec. 2018, at 07:11 am CET#10
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One reads through the terms and conditions before! One plays ! You have not done that. The consequence is that you have made a mistake and that you have violated the terms and conditions.

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