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LeoVegas: [solved] 3.3k incorrectly billed leovegas ignores all complaints for 3weeks

Topic created on 28th Dec. 2019 | Page: 1 of 1 | Answers: 1 | Views: 1,501
michael123

[solved] 3.3k incorrectly billed leovegas ignores all complaints for 3weeks

28th Dec. 2019, at 04:47 pm CET#1
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I played live black jack Macao on 8.12. At least 7 hands were miscounted. Anyone who knows the rules of Blackjack can see the incorrect settlements within 2 minutes. LeoVegas has now already taken 3 weeks processing time. I have tried several times on different channels to contact them, either they said it is still in process or they did not answer at all.
At least 7 rounds were billed incorrectly:
https://imgur.com/a/lkFzO3N
In red always what I should have gotten and in black behind it the difference to the amount received.
My 2 box was always counted as lost, no matter how the hand actually turned out. In addition, splits also seem to be partially accounted for incorrectly.
Here are the screenshots of the hand histories from the table where you can clearly see that my calculations are correct:
https://imgur.com/a/y9J6nN2
https://imgur.com/a/gJV1EmH
https://imgur.com/a/tPpvnGS
https://imgur.com/a/Zx1lWz0
https://imgur.com/a/5VznUuQ
https://imgur.com/a/qFIXVzs
https://imgur.com/a/vGcf1z0


Despite such clear evidence and multiple tips from my side, Leovegas is not able or willing to finally clarify the case and credit me the missing money.
Possibly other hands have been incorrectly accounted for but with the seven hands from the screenshots I am 100% sure including evidence.

This post has been translated automatically

Caro
Expert

[solved] 3.3k incorrectly billed leovegas ignores all complaints for 3weeks

8th Jan. 2020, at 12:33 pm CET#2
0 Likes

Nobody has liked this post so far
Just heard from the casino manager that the case has been solved and the player has successfully received his win. The topic can therefore be closed.

This topic has been closed

This post has been translated automatically

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