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LeoVegas: Leovegas does not pay out

Topic created on 21st Apr. 2022 | Page: 1 of 1 | Answers: 8 | Views: 1,733
Passi7

Leovegas does not pay out

21st Apr. 2022, at 06:41 am CEST#1
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Hello maybe someone can help me here.
I have won at LeoVegas without Bonuses or anything else just under 2000€. Then when cashing out, I had to verify what constantly did not go. Up to the point it said the deadline has expired to verify and then I was paid only my deposited money. But the rest of the win was withheld and my profile was locked. Then it said I could register again but the win is then gone. I then also have not made. In the terms and conditions I could continue to pay out the money even if my account is locked. Maybe someone can help me. Thanks in advance.
Greetings PS7

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sippi
Expert

Leovegas does not pay out

21st Apr. 2022, at 09:47 am CEST#2
1 Like

Liked this post: Anonym
What exactly did not work during Verification?

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R3hab
Elite

Leovegas does not pay out

21st Apr. 2022, at 01:43 pm CEST#3
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i deleted myself, but I never had any problems.
Leo is one of the few stores where you had no stress and payout went very quickly
leo is also heavily advertised even by the good lotter ^^
maybe you should turn to the license gebar or even try again to talk to leo
maybe you just had bad luck with the support staff. are not all correct

send you immediately ne pm with a link, there leo is promoted and is also very well known, there you can also open a topic
there are certainly also LeoVegas employees

really sad what has become of leo,
if what you claim is true

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Hidaruma
Top Member

Leovegas does not pay out

21st Apr. 2022, at 02:14 pm CEST#4
2 Likes

Liked this post: Anonym, Avatar von sippi sippi

Peter8 wrote on 21.04.2022 at 13:43: I deleted myself, but I never had any problems.
Leo is one of the few stores where you had no stress and payout went very quickly
leo is also heavily advertised even by the good lotter ^^
maybe you should turn to the license gebar or even try again to talk to leo
maybe you just had bad luck with the support staff. are not all correct

send you immediately ne pm with a link, there leo is promoted and is also very well known, there you can also open a topic
there are certainly also LeoVegas employees

really sad what has become of leo,
if what you say is true

I have marked the important essence times.I have so far had no problems with any single casino, which adheres to the German rules.


Here we are certainly withheld information and the support was certainly not asked. First cry here.

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Passi7

Leovegas does not pay out

21st Apr. 2022, at 05:39 pm CEST#5
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sippi wrote on 21.04.2022 at 09:47: What exactly did not work during Verification?

I had to scan everything zichmal and was always stalled because it once said all documents are there and it is in payout. Then it said again they need the documents again, I sent it 3 or 4 times. Until I then asked why again they have everything already. From then on it said the half year to verify is over and they can not pay out my win and only what I have paid until then. So just under 100€ only...

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Anonym

Leovegas does not pay out

21st Apr. 2022, at 05:51 pm CEST#6
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Why was there a deadline of 6 months for Verification? If you don't have an answer to this, then you should urgently ask. There is nothing in their terms and conditions about a 6 month period.
https://www.leovegas.com/de-de/bedingungen

18.1. Your membership account is considered inactive if it has not been accessed for twelve (12) months and has a real money balance.

18.2. Under the new State Treaty on Gambling, which comes into force in Germany on July 1, 2021, we are required to verify the identity of players on an annual basis. It is not permitted to allow gambling participation if the last identity check was more than twelve months ago. However, payouts should still be possible even if the last identity check was more than twelve months ago. Therefore, we will set all member accounts of players inactive after twelve months since the last identity verification until the identity of these players can be verified again, which will require your cooperation on a regular basis.

18.3. LeoVegas will notify you at least thirty (30) days before your Member Account becomes inactive. In such event, you will have the option to withdraw your funds and close your account, subject to the withdrawal procedures set forth herein and in accordance with the laws and regulations.




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Julian
Elite

Leovegas does not pay out

21st Apr. 2022, at 06:45 pm CEST#7
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Passi7 wrote on 21.04.2022 at 17:39
I had to scan everything zichmal and was always stalled because once it said all documents are there and it is in disbursement. Then it said again they need again the documents have it then 3 or 4 times sent. Until I then asked why again they have everything already. From then on it said the half year to verify is over and they can not pay out my win and only what I have paid until then. So just under 100€ only...

Did you send the same documents again and again after the new requests?
Perhaps you had overlooked that the documents sent are invalid / insufficient.

Sorry for the question, but the scenario is more common than you might think.
Otherwise, I could only explain it to myself that you were associated with an already existing account.

Unfortunately, I'm on vacation tomorrow, which is why I can no longer reach our contact person at LeoVegas.
Maybe you could contact Caro via Communicator, maybe she can ask how it came about.

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Passi7

Leovegas does not pay out

21st Apr. 2022, at 09:13 pm CEST#8
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Royal777 wrote on 04/21/2022 at 5:51 pm: Why was there a 6 month deadline to verify? If you don't have an answer to that, then you should urgently ask. There is nothing in their T&Cs about a 6 month period.
https://www.leovegas.com/de-de/bedingungen

18.1. Your membership account is considered inactive if it has not been accessed for twelve (12) months and has a real money balance.

18.2. Under the new State Treaty on Gambling, which comes into force in Germany on July 1, 2021, we are required to verify the identity of players on an annual basis. It is not permitted to allow gambling participation if the last identity check was more than twelve months ago. However, payouts should still be possible even if the last identity check was more than twelve months ago. Therefore, we will set all member accounts of players inactive after twelve months since the last identity Verification until the identity of these players can be verified again, which will require your cooperation on a regular basis.

18.3. LeoVegas will notify you at least thirty (30) days before your Member Account becomes inactive. In such event, you will have the option to withdraw your funds and close your account, subject to the withdrawal procedures set forth herein and in accordance with the laws and regulations.





That's probably exactly what it was. The question is what can I do about it now? Only the 100€ are really sad. And then they wanted me to register again, but then my win would be gone...

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Passi7

Leovegas does not pay out

21st Apr. 2022, at 09:16 pm CEST#9
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Julian wrote on 04/21/2022 at 18:45
Had you sent in the same documents again and again in response to the new requests?
Perhaps you had overlooked the fact that the documents sent in are invalid / insufficient.

Sorry for the question, but the scenario is more common than you might think....
Otherwise, I could only explain it to myself that you were associated with an already existing account.

Unfortunately, I'm on vacation tomorrow, which is why I can no longer reach our contact person at LeoVegas.
Maybe you could contact Caro via Communicator, maybe she can ask how it came about.

I have sent everything until it fit. And then when everything was supposedly ok although it was the same things they could pay me because of the deadline that expired and my account was then supposedly inactive only my 100€ deposit. But before that it was still said that everything will be paid out

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