Leo vegas refuses payout

GambleJoe Cookies
Providers:	GJ International Limited
	Cookie name:	PHPSESSID
	Purpose:	This cookie is created by an application based on PHP. The purpose of this cookie is to recognise the user.
	Cookie lifetime:	24 months
	Cookie name:	sid
	Purpose:	This cookie is used to assign personal configuration data.
	Cookie lifetime:	12 months
	Cookie name:	gjcook[ver]
	Purpose:	Version of the saved privacy setting
	Cookie lifetime:	12 months
	Cookie name:	gjcook[stat]
	Purpose:	Configuration of statistic cookies
	Cookie lifetime:	12 month
	Cookie name:	identifier
	Purpose:	This cookie is used to automatically log in when using the "Stay logged in" feature.
	Cookie lifetime:	12 months
	Cookie name:	securitytoken
	Purpose:	This cookie is used to automatically login when using the "stay signed in" feature.
	Cookie lifetime:	12 months

Google Analytics
Providers:	Google Ireland Limited
Data protection decl.:	https://policies.google.com/privacy
	Cookie name:	_ga
	Purpose:	Collection of statistics on the website usage. (Measurement of the range)
	Cookie lifetime:	24 months
	Cookie name:	_gid
	Purpose:	This cookie is used to collect user statistics for the website.
	Cookie lifetime:	24 hours
	Cookie name:	_gat
	Purpose:	Used to throttle the request rate.
	Cookie lifetime:	0

Elite

Knochen

Forum posts: 2.394 Member since: 16.04.2018

5th Feb. 2019, at 12:30 am CET#11

0 Likes

Nobody has liked this post so far

Dietmar379 wrote on 05/02/2019 00:29
for cheaters yes, for players no

What exactly happened there that you speak of fraud?

Fraud is a pretty heavy accusation, you have to be able to prove it

This post has been translated automatically

Anonym

Former Member

Leo vegas refuses payout

5th Feb. 2019, at 12:49 am CET#12

0 Likes

Nobody has liked this post so far

Bone wrote on 02/05/2019 00:30 PM
What exactly happened there that you are talking about fraud?

Fraud is a pretty hefty accusation, you need to be able to substantiate it.

For example, that I am now four months, waiting for an answer from technical support. why I am logged out and directed to a test page!
The support is the worst I have ever experienced, patience they just say!

This post has been translated automatically

Top Member

Sunnyundflo

Forum posts: 522 Member since: 29.10.2018

Leo vegas refuses payout

5th Feb. 2019, at 12:54 am CET#13

0 Likes

Nobody has liked this post so far

had no problems there ...

This post has been translated automatically

Anonym

Former Member

Leo vegas refuses payout

5th Feb. 2019, at 01:00 am CET#14

0 Likes

Nobody has liked this post so far

Sunnyundflo wrote on 02/05/2019 00:54: had no problems there ...

Can you explain this a little more?

This post has been translated automatically

cmetty

Forum posts: 5 Member since: 23.03.2019

Leo vegas refuses payout

23rd Mar. 2019, at 06:36 pm CET#15

0 Likes

Nobody has liked this post so far

Hello all,

my story : On 21/03/2019 I registered at LeoVegas, deposited 60€ and received 60€ bonus . Then played Roulette and won 13000€ in no time . Have then let me pay out 12500€ . Then on 22/03/2019 I received the following email :
Hello Cengiz,

I will contact you regarding your payout at LeoVegas.

While processing your withdrawal, the responsible department noticed that the win came from your bonus conversion.

Unfortunately, you had violated our Bonus terms and conditions when converting the bonus, which state that you may not play more than 5 EUR per wager .

Please refer to the following excerpt from our bonus terms and conditions:

General Bonus Conditions

15. To prevent Bonus abuse, the maximum wagering allowed when using Bonuses (until bonus turnover requirements are met) is €5 per wager. Wins may be withheld in case of non-compliance.

The responsible department has therefore decided that your win resulting from the bonus must be retained.

I then looked for the regulations where it says so, found nothing, and called customer service . Because of technical problems, the phone call was interrupted again and again, I did not give up and continued to call. My ambition has then paid off and a nice woman from customer service has then explained to me that the bonus rules have changed on 22.03.2019 and I can no longer see the thing with the €5 stake . but I would still have violated the bonus rules and the win would be gone .

So now your opinion, is this serious or something else ?

This post has been translated automatically

Top Member

snopsim

verified

Forum posts: 986 Member since: 19.09.2018

Leo vegas refuses payout

23rd Mar. 2019, at 06:49 pm CET#16

0 Likes

Nobody has liked this post so far

cmetty wrote on 03/23/2019 6:36 pm: Hello everyone,

my story : On 21/03/2019 I registered at LeoVegas, deposited 60€ and received 60€ bonus . Then played Roulette and won 13000€ in no time . Have then let me pay out 12500€ . Then on 22/03/2019 I received the following email :
Hello Cengiz,

I will contact you regarding your payout at LeoVegas.

While processing your withdrawal, the responsible department noticed that the win came from your bonus conversion.

Unfortunately, when converting the bonus you had violated our Bonus terms and conditions, which state that you may not play more than 5 EUR per wager .

Please refer to the following excerpt from our bonus terms and conditions:

General Bonus Conditions

The responsible department has therefore decided that your win resulting from the bonus must be retained.

I then looked for the regulations where it says so, found nothing, and called customer service . Because of technical problems, the phone call was interrupted again and again, I did not give up and continued to call. My ambition has then paid off and a nice woman from customer service has then explained to me that the bonus rules have changed on 22.03.2019 and I can no longer see the thing with the €5 stake . but I would still have violated the bonus rules and the win would be gone .

So now your opinion, is this serious or something else ?

Sorry to tell you this, but I see no chance that you get your win. In (almost) every casino this max. 5€ bet rule applies and is nothing new. You just have to inform yourself about it beforehand. I'm really sorry for you and it's a shame about the winnings, but LeoVegas is definitely serious and in this case unfortunately in the right

This post has been translated automatically

Anonym

Former Member

Leo vegas refuses payout

23rd Mar. 2019, at 06:51 pm CET#17

0 Likes

Nobody has liked this post so far

First of all I have always received my money at Leovegas. If you played on 21.3 and bet more than 5€, you have violated the terms and conditions even if they have lifted the 5€ rule on 22.3

This post has been translated automatically

Icon

Falko

Forum posts: 6.425 Member since: 08.07.2018

Leo vegas refuses payout

23rd Mar. 2019, at 06:59 pm CET#18

0 Likes

Nobody has liked this post so far

But also depends on whether he has managed to play up with the Deposit or he succeeded only when he was already on the bonus money. It is so with LeoVegas, that you first play with real money and wins you already there you can simply delete the bonus.So you play with the real money should not take the Maxbet 5 euros yet, if you have also accepted a bonus there or?

This post has been translated automatically

cmetty

Forum posts: 5 Member since: 23.03.2019

Leo vegas refuses payout

23rd Mar. 2019, at 07:02 pm CET#19

0 Likes

Nobody has liked this post so far

Have you ever looked at how long the terms and conditions are? No one lists the complete through
... and then the bonus provisions are changed strangely from one day to the next, that is for me something strange

This post has been translated automatically

Anonym

Former Member

Leo vegas refuses payout

23rd Mar. 2019, at 07:33 pm CET#20

0 Likes

Nobody has liked this post so far

cmetty wrote on 23/03/2019 at 19:02: Have you ever looked how long are the terms and conditions with them ? No one lists itself the completely through
... and then the bonus provisions are changed strangely from one day to the next, that's for me a bit strange

The consequence is that you do not get his money, as with you.

This post has been translated automatically

LeoVegas: Leo vegas refuses payout (Page 2)

Leo vegas refuses payout

Leo vegas refuses payout

Leo vegas refuses payout

Leo vegas refuses payout

Leo vegas refuses payout

Leo vegas refuses payout

Leo vegas refuses payout

Leo vegas refuses payout

Leo vegas refuses payout

Leo vegas refuses payout

Best Online Casinos

Hot Topics22nd Nov. 2024 at 02:54 pm CET

Impending ceiling collapse at historic Swiss ...

DGGS: The top-selling slots in October ...

Frankfurt: 100 metres distance between school and arcade ...

GambleJoe Team

Community Forum-Moderators

Forgotten your password?