Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

LeoVegas: Leo vegas refuses payout (Page 2)

Topic created on 04th Feb. 2019 | Page: 2 of 4 | Answers: 37 | Views: 11,543
Knochen
Elite

Leo vegas refuses payout

5th Feb. 2019, at 12:30 am CET#11
0 Likes

Nobody has liked this post so far
Dietmar379 wrote on 05/02/2019 00:29
for cheaters yes, for players no

What exactly happened there that you speak of fraud?

Fraud is a pretty heavy accusation, you have to be able to prove it

This post has been translated automatically

Anonym

Leo vegas refuses payout

5th Feb. 2019, at 12:49 am CET#12
0 Likes

Nobody has liked this post so far
Bone wrote on 02/05/2019 00:30 PM
What exactly happened there that you are talking about fraud?

Fraud is a pretty hefty accusation, you need to be able to substantiate it.

For example, that I am now four months, waiting for an answer from technical support. why I am logged out and directed to a test page!
The support is the worst I have ever experienced, patience they just say!

This post has been translated automatically

Sunnyundflo
Top Member

Leo vegas refuses payout

5th Feb. 2019, at 12:54 am CET#13
0 Likes

Nobody has liked this post so far
had no problems there ...

This post has been translated automatically

Anonym

Leo vegas refuses payout

5th Feb. 2019, at 01:00 am CET#14
0 Likes

Nobody has liked this post so far
Sunnyundflo wrote on 02/05/2019 00:54: had no problems there ...

Can you explain this a little more?

This post has been translated automatically

cmetty

Leo vegas refuses payout

23rd Mar. 2019, at 06:36 pm CET#15
0 Likes

Nobody has liked this post so far
Hello all,

my story : On 21/03/2019 I registered at LeoVegas, deposited 60€ and received 60€ bonus . Then played Roulette and won 13000€ in no time . Have then let me pay out 12500€ . Then on 22/03/2019 I received the following email :
Hello Cengiz,

I will contact you regarding your payout at LeoVegas.

While processing your withdrawal, the responsible department noticed that the win came from your bonus conversion.

Unfortunately, you had violated our Bonus terms and conditions when converting the bonus, which state that you may not play more than 5 EUR per wager .

Please refer to the following excerpt from our bonus terms and conditions:

General Bonus Conditions
15. To prevent Bonus abuse, the maximum wagering allowed when using Bonuses (until bonus turnover requirements are met) is €5 per wager. Wins may be withheld in case of non-compliance.


The responsible department has therefore decided that your win resulting from the bonus must be retained.


I then looked for the regulations where it says so, found nothing, and called customer service . Because of technical problems, the phone call was interrupted again and again, I did not give up and continued to call. My ambition has then paid off and a nice woman from customer service has then explained to me that the bonus rules have changed on 22.03.2019 and I can no longer see the thing with the €5 stake . but I would still have violated the bonus rules and the win would be gone .

So now your opinion, is this serious or something else ?

This post has been translated automatically

snopsim
Top Member

Leo vegas refuses payout

23rd Mar. 2019, at 06:49 pm CET#16
0 Likes

Nobody has liked this post so far
cmetty wrote on 03/23/2019 6:36 pm: Hello everyone,

my story : On 21/03/2019 I registered at LeoVegas, deposited 60€ and received 60€ bonus . Then played Roulette and won 13000€ in no time . Have then let me pay out 12500€ . Then on 22/03/2019 I received the following email :
Hello Cengiz,

I will contact you regarding your payout at LeoVegas.

While processing your withdrawal, the responsible department noticed that the win came from your bonus conversion.

Unfortunately, when converting the bonus you had violated our Bonus terms and conditions, which state that you may not play more than 5 EUR per wager .

Please refer to the following excerpt from our bonus terms and conditions:

General Bonus Conditions


The responsible department has therefore decided that your win resulting from the bonus must be retained.


I then looked for the regulations where it says so, found nothing, and called customer service . Because of technical problems, the phone call was interrupted again and again, I did not give up and continued to call. My ambition has then paid off and a nice woman from customer service has then explained to me that the bonus rules have changed on 22.03.2019 and I can no longer see the thing with the €5 stake . but I would still have violated the bonus rules and the win would be gone .

So now your opinion, is this serious or something else ?

Sorry to tell you this, but I see no chance that you get your win. In (almost) every casino this max. 5€ bet rule applies and is nothing new. You just have to inform yourself about it beforehand. I'm really sorry for you and it's a shame about the winnings, but LeoVegas is definitely serious and in this case unfortunately in the right

This post has been translated automatically

Anonym

Leo vegas refuses payout

23rd Mar. 2019, at 06:51 pm CET#17
0 Likes

Nobody has liked this post so far
First of all I have always received my money at Leovegas. If you played on 21.3 and bet more than 5€, you have violated the terms and conditions even if they have lifted the 5€ rule on 22.3

This post has been translated automatically

Falko
Icon

Leo vegas refuses payout

23rd Mar. 2019, at 06:59 pm CET#18
0 Likes

Nobody has liked this post so far
But also depends on whether he has managed to play up with the Deposit or he succeeded only when he was already on the bonus money. It is so with LeoVegas, that you first play with real money and wins you already there you can simply delete the bonus.So you play with the real money should not take the Maxbet 5 euros yet, if you have also accepted a bonus there or?

This post has been translated automatically

cmetty

Leo vegas refuses payout

23rd Mar. 2019, at 07:02 pm CET#19
0 Likes

Nobody has liked this post so far
Have you ever looked at how long the terms and conditions are? No one lists the complete through
... and then the bonus provisions are changed strangely from one day to the next, that is for me something strange

This post has been translated automatically

Anonym

Leo vegas refuses payout

23rd Mar. 2019, at 07:33 pm CET#20
0 Likes

Nobody has liked this post so far
cmetty wrote on 23/03/2019 at 19:02: Have you ever looked how long are the terms and conditions with them ? No one lists itself the completely through
... and then the bonus provisions are changed strangely from one day to the next, that's for me a bit strange

The consequence is that you do not get his money, as with you.

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 05:22 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately